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May 2023 by Dave C.
The worst bank I have ever dealt with. Had been a happy Columbia Bank customer since they came into existence. The takeover by Umpqua is a disaster. They actually lost my money and have no explanation. Several hundred dollars. Two months later, its still lost. In a separate matter, they actually declined a direct deposit that Columbia had been processing for years. I gave up trying to fix it. Seamless transition ? That's a joke. My home branch in Puyallup wont help, so contacted HQ. Three weeks have passed, no response. Ive opened up an account at a competitors bank and will transition my business there. Will take time, will be a hassle, but I doubt they will lose, or steal my deposits. Stay far far away from Umpqua.
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November 2022 by Nicole Gardner
1st when you walk in no teller is standing only the lady Tiffany who is sitting down. Tiffany doesn't even smile when you walk in. Not a warm and fuzzy feeling. I tried to make small talk about the weather but that was a no go. As we were finishing up my deposits, Tiffany forgot to hand back my ID and my deposit slips. Not a good look Umpqua especially as a business owner
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February 2022 by A J.
Laverne is my favorite! She seems to be the only one that has remained with all the staff changes and always takes care of my banking needs. The other gals are friendly too. I enjoy going through drive through, they are quick to do my transaction and there is never a wait time.
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July 2021 by Johnny Nuchols
Went to several banks today to cash checks. Out of all the banks I had the poorest experience. They were the only bank to charge a fee to cash a check from their bank and they don’t give out receipts for the transaction.
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July 2021 by Staci Garrity
This location is always so kind and helpful. I talked with the a manager named Timothy from Umpqua and he was so kind and personable and I really appreciated him and his kind words! Thank you Timothy!
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April 2021 by Paul Rusu
Disappointed! wasted my time, I expected better treatment as I have banked with them for a very long time
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May 2020 by josh mckee
Pretty good place, just wish they had a few more in pierce county, but they have one in Puyallup next to the ram, and gone depot, and one in Lakewood across the street from McDonalds, on 100th and almost gravely lake
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November 2019 by Josiah Stadeli
Tellers where rude and snobby!
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September 2019 by Jinell C.
Unbelieveable mistake by Umqua Bank. Admitted that deposit went to a closed account and can't be returned to right account. Wasted two hours researching how that can happen.
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August 2019 by Victoria Rohr
The ATM deposit is ALWAYS not working. It is vey inconvenient. I chose this bank for the connivence of being close but it is not worth it for the hassle of the ATM not accepting deposits and having to drive all the way up to 175th in Puyallup when it's after hours and I need to deposit.
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July 2019 by Nancy Miller
Always friendly, helpful and professional!
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November 2018 by Daniel Stillmaker
I received very pleasant service here. The people are nice and friendly. They did what I asked of them.
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August 2016 by Heather Vezzetti
Christine Braswell and her team at Umpqua Bank of Puyallup, South Hill provide a family feel to your banking experience. Professional, knowledgable and PERSONABLE. Thank you!!
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May 2016 by Sheri Wiser
Very slow drive through service. Teller chatting with co workers and didn't even look up to say hi or just a minute. It took 11 min including wait time to be helped. Not the best bank
