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December 2023 by Bridgett M.
As stated by someone other than myself I would give them neg stars if possible. They have no idea what customer service is in this day. I have had to give them the same death paperwork 3 times. Twice at the south hill mall branch an now here at the downtown puyallup brach. Trying to pay off a simple loan of which they tell you to call the mortgage department but when you call the mortgage departments they say I don't see what your documents. It's a vicious circle of incompetence. The South Hill branch gladly took my money to put I. Checking than closed the account.
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August 2022 by Jon G.
Unless you wanna be fucked in the ass by overdraft fees then this is the bank for you
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April 2021 by Eric Buckman
Great ServiceLove going to this Bank. ?
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June 2020 by John S.
If you want a bank with personal that think, this is the perfect bank to go to. You'll never meat so many bankers that have to ask another banker what to do. I would recommend to high your money in a coffee can than doing business with them. I won't even a half a star.
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October 2019 by Krista G.
Great customer service, Kelli is absolutely AMAZING and so very sweet! Everyone else is great as well. The only reason I am not giving 5 stars is due to the fact that the last few times I've gone I've had to wait in line for 10-20 minutes and it's just such a long time for my baby and I to wait. I think once their new hires are trained they'll be back on their feet!
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September 2019 by Tacoma G.
Been with usbank for over 10 yrs , I also bank with chase for the sole purpose of ease of ATM machine that doesn't eat your card when it wants to be out of order. Recent visit to usbank ate my atm card, on a Sunday no access to any cash now. What an inconvenience. Usbank needs to upgrade atm machines as a swipe machine versus it sucking in your card Leaving u cashless and careless
