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February 2024 by josh waller
The ladies here are very fast and efficient. Very friendly up front grat customer service.
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December 2023 by Shawanna Mckenzie
Came in to open an account, and it was quick and easy. The service was great as well.
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December 2023 by Miles Gregory
I'm disappointed that communication has fallen off by the current loan officer. After some initial great info and good information, the branch manager/loan officer here stopped communication altogether, and the initial pre-qualification I received was not correctly assessed. Disappointed in the level of service and lack of care. WDFD what countermeasures do you guys have to correct future issues?
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August 2023 by troll hawk
Always fast and pleasant experience
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June 2020 by Yura Deyneka
0 stars if I can So unprofessional service worst bank ever with a low-level customer-service. They don't care about clients my contact person was Jen Jay. They spend 2 months of my time going back and forth and 0 results. I got my loan from a different bank with no problems within 2 days. Don't ever even try to do business with WAFD they are not a bank they are a joke.Worst experience i ever had with the bank STAY AWAY FROM THEM AT ANY COST !!!!!!!!!
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December 2018 by Joe Patterson
I've been with them for about a decade & I don't think I've had a single issue. The new update to the mobile app really sucks. But the live one on one service is always above & beyond. Keep up the good job!
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February 2017 by Elyanna McCullough
Everyone working there was fabulous and very friendly!
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December 2016 by Mark R.
These ladies are so unprofessional. Annette Hansen is as clueless as they come. Never trust someone who can't look you in the eye when having a conversation. Judging from her writing ability, her education level is somewhere below 4th grade. Here is a sample; "I just spoke with the underwriter and you do have debit out there and ratio are high to made make this work they will need at least $40,000.00 in the bank and you would need to pay off the the new auto loan." Clear as mud. She says I need to have more cash than the property sale price to do business with them. Anyone wishing to do business with Wash Federal will do better to stay away from the Puyallup branch.
