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March 2024 by omar gonzalez
took my car in to change 2 front tires and for an alignment, i was told that they couldn’t do the alignment because my tie rods were bad and needed to be replaced. they wanted to charge me almost $900. i almost set an appointment to get them replaced, but i decided to call my insurance. i took it to apple valley honda in wenatchee and they told me that the tie rods were good and didn’t need to be replaced. they were gonna do an alignment but their machine wasn’t working. they recommended that i go to cascade auto center also in wenatchee where i was also told that the tie rods were good. they did the alignment and i was only charged $163 and now my car is good. in the past i’ve took my truck to get an alignment in quincy and i got a phone call from them while i was at work and they told me some parts needed to be replaced in order to be able to do the alignment. they charged me for the parts and now that this occurred, i’m not sure if those parts needed to be replaced. sometimes we trust these companies because they are supposed to be experts. i spoke to the manager, but like always their employees are never wrong and it’s sad because they only have a job because of us customers. just be careful when they try charging you for parts that you may not really need to replace.
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February 2024 by Lori White
Love les schwab wherever I find them. Thanks to Quincy L.S. for quick service on a cold and snowy afternoon.
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November 2023 by Joseph
Woke up at 7am to find the front left tire low on my rental SUV. I brought it to Schwab and Jeremy checked all my tires and refilled them as needed in less than 5 minutes. Fast and friendly service. I cannot ask for anything more. Thanks again, Jeremy!!
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August 2023 by Jennylyn Pace
Got a flat on the freeway on my way to Spokane. I had just recently purchased four new tires from Les Schwab in February. This store closed at 6pm & I knew that driving on a spare would put me at the store right at 6pm if not a bit later, but I called ahead & Fabian said something like: "No problem, we'll be here & we'll take care of it for you." Gio made sure the store had the tire we needed & put it on for us in under 10 minutes. Once again, Les Schwab provided outstanding customer service. Fabian even offered me water for my dogs. Thanks again to the guys that helped us out today!
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August 2023 by Devin Eleven
You should be open on Sunday or at least have an emergency contact info and crew to answer stranded individuals instead of having someone spend the night in a car....
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August 2023 by Hukinventor Vieng
This is my all time favourite tire shop, they care so much for their customers and i agree, i don't know his name, he went above and beyond to make sure thing get done quick, he didn't walk, he ran.
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July 2023 by Elisa Becker
Amazing customer service, fixed our flat in thirty minutes and didn’t charge! Highly recommend them and appreciate the help when we needed it. Thank you all!
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July 2023 by Jerry Sanchez
I went in for a clunk noise on my truck due to brakes. Withheld that information on purpose. They lied about replacement parts requirements. Apparently need new suspension on a 2019 Toyota 4 runner lol as if. Never going here again. Don't recommend the crew ignorant and rude
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June 2023 by Jim Sircin
I’m in here a lot and have had nothing but top notch service. All the guys have been very helpful. Jason the manager has gone above and beyond to make sure I’m always satisfied. Thanks for all the years of great service.
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June 2023 by Al Moorescott
These guys are awesome. They went above and beyond when we had a blown tire on our way to a weekend adventure. Jeremy and Fabian went out of their way to turn a lousy experience totally around. I can’t recommend them enough. Thanks so much you two!!!
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May 2023 by ZeroHope
The manager Jason was so disrespectful. I went to ask about a charge on my account I didn't even purchase and he was dismissive. As a supervisor I cant believe he has very terrible customer service. I looked at the charges and its not my signature or anyone I know! The fact that they let anyone get tires under other peoples account is ridiculous! They are committing fraud!
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May 2023 by Mark Stephen Photography
Wonderful experience. Staff was friendly and considerate, the work took less time than I imagined, and I was very pleased with the professionalism.
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March 2023 by Michelle H.
I had to return a 5 week old tire that had a factory defect the customer service we received from Jason the manager Was ridiculous we were informed that they did not have the tire in stock and that they would order one and have it by Monday. When we called on Monday we were told that they had no record of us speaking with anyone there and they did not have the tire . Never once was there an apology nor did they offer to check other stores to see if it was available. We found one at another les Schwab and drove there to pick it up after they called and spoke with Jason we then drove it back to Quincy to Jason's shop to have it installed 1 hour later we were informed that it was the wrong tire even after he spoke with the wenatchee store and told him what we needed he then told us that we would have to pay a $50.00 freight fee to have the right one delivered he was nothing but rude and unhelpful so much for customer service I contacted the east wenatchee store and explain what happened and the ma
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January 2023 by Joe Hartley
Very nice and helpful people working there. Would definitely go back. In and out quickly for sure
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December 2022 by Shadow Stevenson
I was stranded outside of Quincy with a blown tire. Even though it was close to closing, they still came through and helped me get new tires. Thanks Alex and Jason for excellent customer service. This is the best les schwab around.
