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February 2024 by Eloy Religius
I refuse to give my business to a company that deals in false advertising. Until they change the name of this location to 17HR Fitness, I won't be going back. Nice gym though, and same complaints as others have mentioned. Had a very negative experience with the staff here.
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February 2024 by Vaibhav Bedekar
Very good gym, lots of equipment and clean. The staff is very helpful and polite.However, if you go between 1700-1800 hrs, you will find it difficult to find space for doing weight training or treadmills. Please be mindful of that. The swimming pool is clean as well.
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February 2024 by Anthony Leisner
Why is it so DARK inside? If you look UP you see about 75 fluorescent lights that are either 100% burned out, or 25% lit. I could get a ladder and put new bulbs in this place for less than $500. Might be something small but it’s damn annoying. Come on. Have a little pride for your own gym for gods sake… I don’t even see how this is legal up to fire code.
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February 2024 by Josh Klein
Recently cancelled my membership. Even with a low expectation based on the price point, this gym is exceptionally filthy and unmaintained.
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February 2024 by B B
I joined 24 Hour Fitness about a month ago and this is my first ever gym membership. To say I was scared and intimidated would be an understatement. My experience thus far has been fantastic! Staff has been most friendly and helpful. I received a complimentary personal training session with Shandel who showed me how to use equipment, workouts to perform, etc. Only struggle at times would be some of the gym goers themselves. In the afternoons it can get a little hectic with young teenagers running around the gym while apparently not working out, as well as people camping at equipment while not using it. I understand breaks in between sets, but people will just sit there and scroll their phones.
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February 2024 by Swoyam Nayak
In September 2021, I enrolled in 24-Hour Fitness in Redmond, WA. However, in January 2022, I made a concerted effort to cancel my subscription, only to have it inexplicably placed on freeze by one of the local gym representatives, unbeknownst to me.Subsequently, I relocated to Dallas, TX. To my dismay, I later discovered that my subscription had been reactivated without any notification or consent in January 2024. So, I was unjustly charged $99 for February 2024, despite not going to use any of the services during this period. Surprisingly, the Redmond gym manager has denied a refund. This action demonstrates a disregard for customer satisfaction and reflects a troubling greed for revenue at the expense of customer trust and loyalty.Also, I'm disappointed by the lack of communication from 24 Hour Fitness regarding the status of my account. It is unacceptable that the company would unfreeze an account without providing any notification or heads-up to the customer, leaving them unaware and vulnerable to unjust charges.I appreciate your quick attention to this matter and hope you will take corrective action to fix the unfair charges imposed on my account.
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February 2024 by charis eman
Great but packed
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February 2024 by Scott Etter
No swimsuit dryer in the men's locker room. People frequently eat in the sauna and steamroom. This place is getting gross fast. Looking for a new gym. Not 24 hours.
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February 2024 by Sam Ami (Samiii)
So u did a deal to allow folks to join for 20$ a month.. Well if your gonna do that and get tons of People I think its only fair to double or triple the cleaning Staff.. The toilets and Locker room are filthy ... Always Filthy ... This gym in General is in a real bad Hygiene state! Very disappointed to see what this place became ... And For the love of God Bring back the 24hrs ... Its just hilarious how u simply ripped that out
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January 2024 by Heather Mundle
How this gym has any 5 star reviews is beyond me.- Equipment is constantly broken, takes weeks to fix and there is only one of them. IE right now the Smith machine is broken and that is the only Smith machine in the building.- Sauna is constantly closed for maintenance/because it’s broken. Again, usually weeks to fix and is poorly cleaned, the drain in the sauna looks slimy…- All of the cardio equipment is disgusting. How often they actually get sanitized by staff is a mystery. I refuse to put my phone in ANY of the cup/phone holders.- Bathrooms are not cleaned often enough, don’t think Covid taught this company anything about disinfecting or germs.- So many people just camp on machines and equipment, going anytime after 4pm basically guarantees you can’t do the workout you planned on doing.- Swimming in the pool will give you a chlorine aroma for two weeks. I went once while I was pregnant, showering at the gym then again when I got home. Daily showers didn’t get the smell off, it eventually just faded.My annual membership expires in March, I’ll be joining another gym even if it costs triple what this place charges.
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January 2024 by Andrew Schram
This is kind of ridiculous, the floors are disgusting here.... Many of other reviews point this out and the owner seems to respond to most but nothing is actually addressed... Are you guys going to fix it or just lie? What's the deal? I've been a 24hour fitness member for over 10 years and while most 24hour fitness gyms aren't spotless they don't have literal hairy dust clumps scattered throughout the whole gym... Come on guys is it that hard to vacuum??
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January 2024 by Neil P
Hmmm. I just joined a month ago and haven’t experienced the issues in other reviews. There seems to be cleaning staff most times I’m there, plenty of equipment - with maybe a 10 min wait that’s easily filled in by rotating to another exercise. The staff have been pleasant as well. We’ll see, I hope it stays this way. I’ve been a member in the past and have been at several locations, the Redmond gym is on par with the others and a great value.
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December 2023 by Natalie S.
Update: Just cancelled my membership.On the brink of quitting 24Hr Fitness after about 13 years. Already joined a different gym but keep coming here out of familiarity so just waiting for that last push. Maybe you guys will get it together in time. Early closing hours, broken equipment, messy gym with rules not being enforced, insufficient AC during warmer days. Your hip adduction machine has been out of commission for at least 6 months now. The lack of basic gym etiquette by the crowd that it’s attracting lately has also gotten worse. On the plus side, the staff is usually friendly and attentive, I can always find parking, and Bartell Drugs is right next door for any errands. Unfortunately the monthly cost does not reflect the value of this gym any longer.
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December 2023 by Sanjeev Jain
I called to cancel the service, but the person at reception needs to improve their customer service skills. The issue lies in the inconsistency of communication. I initially signed up for a year of service, but due to personal reasons, I requested to cancel. One representative assured me that I would receive a refund for the remaining amount, while another contradicted this, stating there would be no refund. The representative who denied the refund needs to improve their communication skills. Despite being promised a refund, I lack proof to support my claim. I recommend providing training for reception staff to enhance their communication abilities.
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December 2023 by Fox Harrison
The worst 24 hour fitness in the area. This gym is disgusting - the staff does not put any effort into cleaning the gym. The treadmills and many surfaces are covered in dust, the bathrooms are never clean, and anything you wipe down with a towel quickly turns brown/black. It really is a shame because this gym used to be in much better condition and I assume, under better management. If you are looking for a gym in Redmond avoid this 24 hour fitness.
