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June 2023 by Liza m
Excellent service! Things i thought needed to be done, weren't necessary and they told me so! They got me in and out real quick and the people there are very professional and kind.Thank you!
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October 2022 by Tom L.
Please thank Jake again for the kindness and compassion he demonstrated as he provided amazing service when we needed it most--a Sunday afternoon when everyone else is closed is not a good time for an oil leak!
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September 2022 by Jenn B.
Took my car here to have the full inspection & lifetime alignment done. They called me back & said I needed my brakes & tires replaced asap to the tune of $2300+ I knew my tires & brakes were good but just to be on the safe side, I swung by Costco on my way home for a tread inspection & was told I have at least 10-15,000 more miles left on my tires. He just rolled his eyes when I told him what these guys at Firestone told me & says he hears it all the time. Brakes are at the point where they should be changed probably within the next few thousand miles but it's not at the urgent, "change them right now" point. It sucks to feel taken advantage of or treated like an idiot bc you are a woman. Please. I know my stuff & it's laughable when these guys try to make it seem like I am clueless.
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June 2022 by Molly Brown
My car is really old. There’s always more wrong with it. But They did a great job fixing just what needed to be fixed to make it run, and not fooling around with extra stuff that isn’t necessary for my car to run.
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May 2022 by Ronald Watchman
Technicians and staff are knowledgeable and friendly. Had my vehicle towed to the shop and was ready the next hour. The level of their professionalism remain unmatched!
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May 2022 by Jason H.
Went to go have my tires changed. I schelded and appointment and called the day before to make sure. A technician said he couldn't do it. Just by looking at the car. Wasted my time. Firestone Bellevue. Matched and quote and got me in same day within the hour
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November 2021 by Kristy M.
I am essential driver I went through back door opened bay door put product in. Noone came to see who I was. Closed bay door.. Then went around to office once again not acknowledged. Anyone could have done the same and stole stuff. Smh
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October 2021 by SL S.
They won't top off oil. When asked why the dude tries inventing something: "Oh someone sued us blah blah". Incredibly rude, never stepping foot here again.
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July 2021 by Christie G.
Redmond Firestone auto care service is a must go to get auto service done and they are tops! I trust this shop way more than I trust Bellevue's Firestone! The customer service and auto mechanics are both great and I would definitely go back to them again! On top of that it's conveniently located next to a shopping center and restaurants that it makes the time go by fast while waiting for my vehicle to be finished. Thank you for your excellent service and for working through the Covid pandemic too!
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June 2021 by Anonymous R.
AVOID this place at all costs. They take on too much business and get super greedy. You're going to wait way longer than any time they tell you. I came in for an alignment with an appointment, should have only been 45 minutes.... but they'll take walk-ins and make you wait double or triple the time.
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April 2021 by Stephanie S.
I took my Jeep here because there was a screw in the tire. I called and was told a repair would be $30-$35. The guy came out and looked at it for 2 seconds and said it can't be repaired. He then said I would have to replace all 4 almost new tires for $1,000 dollars. Later that day I took the Jeep to Discount Tire. They not only repaired the hole but balanced the tires and check their air pressure. All for FREE!! Firestone is a scam!
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September 2020 by Dawn M.
Thank you Briann Singh for helping us choose New tires and wheels for our GMC & Setting up the quick install! It was awesome being able to test it out on the Labor Day weekend!! We love how it drives and The New Look! We look forward to working with you in the near future~~ Thank you again Briann and Team!!
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June 2020 by Princess T.
I took my truck to the Firestone on Dewey Ave in Rochester NY because I heard a rattle every time I turned on my air conditioning.I was told by one of the mechanic (Who no longer works for the company) that my air conditioner needed to be replaced, because I felt this was a reputable company and I trusted what he said I agreed to get it fixed. I was charged about $1200 dollars. After receiving my truck I did still hear the rattle when I turned on the air and I also could smell a weird smell, I told the mechanic and was reassured the smell would leave as well as the sound. After awhile the smell did leave so I trusted the sound would too. Because the sound only rattled when I turned on the air it took awhile for me to realize it wasn't getting better. When I contacted Firestone I was told it was now the fans. I needed to pay about ANOTHER 1200 but as a good faith offer they would only charge me 50% of this even though its the same noise when I turn on the air but it's a little louder now. I Totally disagreed and reached out to cooperate and have yet to be contacted. Were in the middle of a pandemic, its been very hot and riding around with small children (I have no choice we have to live) without air in 90 degree weather is unbearable and torture. I feel when I was paying my money I was considered a valuable customer but now that I am trying to have this situation rectified I am someone to avoid. Please contact me at
[email protected] in regards to this situation.
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June 2020 by Elana J.
I had a few concerns with my car that needed some maintenance. Briann the store manager was able to get me in right away for my car to be looked at. He went over everything that needed work and answered all my questions. Very Helpful as well. If you need your car for maintenance Redmond Firestone is the place to go!
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February 2020 by Nancy G.
I've taken my car twice to firestone due to two separate issues and each time I've been satisfied with the customer service and work done on my car. Briann, the store manager, was able to get my car in each time in timely manner and addressed all my concerns. He took the time to explain to me what was wrong with my car and what needed to happen in order to fix it. He answered ALL my questions and made sure I understood everything. Thank you Briann for being so helpful and getting my car back in satisfactory condition! If you guys have any car problems I would highly recommend taking it in to Briann at Firestone Redmond.