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June 2025 by Brendan Brown
this is the most favorite store and i always chose to come here because they are all good assisting and all
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June 2025 by Jered Cady
AJ is brilliant and tenacious in solving problems. He is such a great technician and a wonderful representative for AT&T.
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May 2025 by Shawn Hopkins
We had a very hard task to do and getting my aunt a new phone and the AT&T rep at the Redmond, WA store was fantastic. Shout out to AJ for his patience and determination getting us set up. Thank you so much
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May 2025 by Scott Senkeresty
Flawless performance, no notes 💙
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May 2025 by Jacob Perez
Before coming in, I read reviews about Omar and saw that he was highly recommended and they were absolutely right. Omar is a great sales rep! He helped me upgrade my phone, made sure I got exactly what I wanted and was very respectful and professional throughout the process. You can tell he takes care of his customers. If you’re heading to AT&T Redmond, ask for Omar, you’ll be in good hands.
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April 2025 by R L
The clerk Rebecca is very nice and friendly. Highly recommended!
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April 2025 by Shahla Rowhani
Omar Soliman helped me w purchase of my IPhone 16 pro. He answered all my questions w clarity and thoroughness. I was impressed by his professionalism, expertise, and efficiency! He was genuinely helpful and made the entire process smooth and enjoyable. Thank you Omar
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July 2024 by Yuan Yuan
Kenley is patient and share a lot of information with me. Really appreciated
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July 2024 by NotSoCoolKenley
I recently had the best customer service experience of my life with AJ and the store manager Vanya from AT&T. They went above and beyond to help me upgrade my phone and even managed to lower my bill in the process. Their professionalism and efficiency were truly impressive. AJ and Vanya took the time to explain all the options available, ensuring I made the best decision for my needs. The entire process was smooth and stress-free, thanks to their expertise and friendly approach. I highly recommend their services to anyone looking for exceptional customer care. Thank you, AJ and Vanya, for your outstanding support!
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June 2024 by Zeynissa Abdu
I am writing to express my extreme dissatisfaction with the customer service I received at the Redmond AT&T store, specifically from the store manager, Vania. On June 6, 2024 @7:30pm, I visited the store seeking clarification about an overstated upcoming bill related to adding a new line last month.
Despite being assured of an activation-free new line and discounts for my other two existing lines, my upcoming bill did not align with these expectations. Vania attempted to explain the situation by referring to "proration," but her explanations were insufficient, leaving me feeling frustrated and unheard.
During our interaction, I noticed Vania's name tag on her shoulder, which led to her questioning why I looked at it. I explained that I was merely trying to address her by name. Instead of addressing my concerns, she escalated the situation by calling the billing department and reporting an incident. Unfortunately, the billing department agent's response was equally unhelpful, as they insisted that Vania had explained everything adequately. I was not even sure if she called to her friend because she was going to back store and she called from mobile phone.
I felt that both Vania and the billing department were more focused on supporting each other than genuinely assisting me. Frustrated and dissatisfied, I expressed my preference for seeking further help online. As a final attempt to resolve the issue, I informed Vania that I would write a positive review for her. However, her unexpected rudeness—teething at me—left me shocked and disappointed.
I cannot help but feel that Vania's behavior was influenced by my ethnicity or origin, as she seemed to dismiss my concerns and assume superiority. Her eagerness to obtain an incident report number further suggests that she anticipated my dissatisfaction and wanted to preempt any potential complaint against her.
I urge AT&T to investigate this matter thoroughly and take appropriate action. As a loyal customer, I expect respectful and professional treatment, regardless of my background. I hope that AT&T will address this issue promptly and ensure that other customers do not face similar mistreatment.
I will take this issue seriously to further steps.
I finally got a wonderful support with care from online support team selina and I’ve got an adequate response understanding the very ground for my simple and logical question as I have expected where the problem could be.
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June 2024 by Benji Landron
DON'T BUY SCREEN PROTECTORS FROM AT&T. I was "sold" a screen protector with my new iPhone at a different store and told I could come in and replace it for free under the lifetime warranty any time it broke. Went in today to get my broken screen protector replaced, and learned two things:
1. It would be a $10 charge every time.
2. Since the OEM changed the item number, now I would have to pay the full amount ($45) AGAIN before I could start cashing in my $10 replacements.
On top of that, I waited for 10 minutes in an empty store with three other employees standing around while the person that originally came to help me disappeared in the back. Eventually, someone else stepped in to let me know I'd be out another $45 for a screen protector I thought was going to be free.
Good quality screen protectors with full install kits are available online for much less, so save yourself the energy of having to haul yourself back to the AT&T Store, pay $10 (or more) and sit around waiting every time you need a replacement.
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June 2024 by Cami Anderson
AJ at AT&T Redmond was the MVP! He made sure we got the best deal possible. He was clearly very knowledgeable and so much fun to work with. We lucked out with him!
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June 2024 by dimple arya
Super helpful staff in the Redmond 98052 store. That's because their manager is amazing!
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June 2024 by Neeraja P
Extremely long wait times, very disappointed (almost 45 minutes is being taken per appointment) and only half of the staff are working
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June 2024 by Chia Sen Wang
The staff demonstrated exceptional customer service and professionalism by promptly addressing and resolving our concerns.
