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September 2023 by Ed Scannell
Our experience with Epoch Design was great from start to finish. A customer service rep was very helpful when we called for information about a platform bed and nightstands we were considering. After placing our order Ceva Logistics delivered the items right on time in pristine condition. We'll certainly purchase from Epoch Design in the future. Thanks for a job well done.
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March 2023 by Juliana Lloyd
Best customer service we have gotten in a long time. We received a damaged nightstand due shipping and we were given solving options right away. Without hesitation we ordered another piece of furniture. Highly recommend Epoch Design
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July 2022 by Dana McClure
AMAZING furniture produced by a small family company! ⭐️⭐️⭐️⭐️⭐️
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May 2022 by Gary Weiner
Purchased some living room furniture from Epoch by Design. A nice price for a nice set. All matching. Good value. We encountered a small manufacturing issue. Gabriel has communicated with us to resolve the issue. He was fair and has provided excellent customer service. When I see a responsive representative who corrects a small problem, I will continue to do business with that person/company. Gabriel ably took care of our problem without hesitation or judgement.Thanks, Gabriel!
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March 2022 by Jorge Ramirez
Pacifica queen bed. Excellent quality and sturdy construction. Simple and beautiful, just what we like.
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February 2022 by Alan Bernstein
I bought a bunk bed from them in 2013. I disassembled it when we moved a few years ago. I went to reassemble it a couple of weeks ago and could not find the connector pins to attach the bunk. I called customer service to try and figure out what size pins I needed or maybe to buy replacements to be sure I had the right ones. I called on a Thursday, and on Monday I had 4 new pins delivered at no charge. So generous and quick! I am so impressed with the professional and friendly support from Erika and her team. And the bed is still in great shape after 5+ years of heavy use and a few years of storage. Very pleased with the entirety of my purchase.
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June 2021 by Molly Ciliberti
Excellent service. I love my futon; it is my bed. Comfortable. Attractive and beautifully made. The best.
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June 2021 by V. D.
Beautiful design and good quality furniture.
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March 2021 by Dann Frias
Helpful, quick and easy! Nice price, good quality!
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February 2021 by Ryan G
Great real wood kids furniture and a good price.
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December 2020 by Lynne Simons
I would give Epoch Design 10 stars if it was possible. Last night our lock malfunctioned on our MailBoss mailbox. This afternoon I contacted Epoch Designs and they spent a considerable amount of time on the phone helping me to try to reassemble it. When we discovered I was missing two parts, Gabriel, one of the family of owners, volunteered to come by my home and fix it for me. He arrived tonight, and in the rain and darkness reassembled the lock for me. I was not only grateful but super impressed that someone from the company would actually come to my home and help me to fix it. I highly recommend them. They exceeded every expectation I have.
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October 2020 by Paul E.
This is an absolutely amazing company with great, durable furniture and customer service that is leaps and bounds above any other. I bought one of their bunk beds (from Costco as I recall) over 16 years ago, and have moved, disassembled, and re-assembled it many times since. The design is smart and sturdy, and it is simple and fast to disassemble and re-assemble, even simpler than smaller items like chairs and coffee tables I have purchased from competitors. During my last move, the movers lost some of the hardware for the bed. I called these guys up (16 years later, mind you), and they knew exactly what bed I had and sent me the missing hardware via first class mail to my home in California so I could get back to reassembling the bed and settling in to my new house! Compare this to the experience folks are used to these days with fly-by-night online sellers who may not be in existence a few months later, much less answering the phones and supporting their products after nearly two decades. This level of stability and integrity is how business was done in the old days, and this experience has not only drawn me back to Epoch's product line, but encouraged me to think critically about where I source my other products. Purchase your furniture from these guys. Their quality and service are both top notch.
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October 2020 by Alex Bacus
I needed an upgrade from my old, squeaky vintage bedframe and Epoch Design was happy to provide! I got the Verona bedframe and it is sturdy, well-built and beautiful. You can tell this is a company that values producing with high-quality materials. The extra storage at the end of the bed is also a nice touch. I highly recommend Epoch Design for any furniture needs!
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October 2020 by Jeff Yun
Purchased a bamboo frame bed from Epoch over 8 years ago. The craftsmanship and finish are beautiful and have held up well. In a recent move, the hardware was lost. I contacted Epoch and they were able to replace the hardware, sending it to me in Florida, which had to be difficult as they changed the hardware design in the interim. Can't beat that kind of customer service!
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August 2020 by Ramon L.
I ordered a coffee table with two matching end tables through Costco. While I love the furniture there was a missing knob. After contacting the company and receiving numerous promises from Gabriel to send me the missing knob I have yet to receive the one I need. For some reason, even after sending photos, they sent four wooden knobs instead of the single metal knob I need. Profuse apologies on Gabriels part with promises to send me the correct knob has yielded nothing. I did receive a tracking number that was never received by the post office. Gabriel apologized again and send he would personally resend two knobs. I only want one but what the heck. The last promise was made over a week ago and still no knob. MY KNOB ARRIVED IN THE MAIL TODAY. I HAVE INCREASED THE STARS FOR THE COMPANY TO 4. THEY DID FOLLOW THROUGH SO I AM PLEASED.