-
February 2024 by M Can
Redmond Firestone is one of the shops that can do alignment for the Tesla Model Y.One thing that impressed the girl at the front desk was very knowledgeable.I showed her Tesla rubber jackpucks without saying their name or explaining what are those things for and asked her if they would need these things or not. I was expecting she would ask to the mechanic. but no, she replied to me and said they don't need to lift the car .first she recognized these rubber pucks and knew what are they for, and she also knew what alignment process needed. this gives you confidence and I think this was not their first Tesla alignment. the only thing is the mechanic forgot to clear the Tesla alignment offset, I informed them they fixed it very quickly... by the way, they can adjust the rear toe and camber angles with the original control arms.
-
January 2024 by Victoria Swift
The staff listened to my request and performed the service without delay.
-
January 2024 by A C Lewis
Love the tires, nice and quite. would be a 10 were it not that the written estimate the day prior was less (less than $3.00) than the actual amount. Guess that's why it's called an estimate! Appreciate the no-pressure sales.
-
January 2024 by Rob Mathis
I have visited your business three times in the last 6 weeks or so. When other businesses could not figure out the problem or take my vehicle in in a timely fashion, you folks stepped up to the plate and got things done! Thank you!
-
January 2024 by Sean Bugallo
Got my some tires mounted here, I waited a day longer than was told when dropping them off. Then didn't properly mount them, causing a flat, making me late for work. Blamed it on dirt being on the bead which would be the technicians fault. Waste of time and money
-
January 2024 by Russell Ellis
Redmond Firestone is the BEST! Give everyone a bonus that works there and commend the manager. Very professional, good service and it is so nice to have a place to trust to take your vehicle.
-
December 2023 by Elizabeth Healey
I appreciate the ease of getting in for my alignment. Perla and Vicky were so helpful . The technicians were amazing, also.
-
December 2023 by Johnny Yip
Great services and timely completion! Details explanation on what need to be followed up. Awesome!
-
December 2023 by Colette Moss
The front desk person explained things very well, different services offered as well as the problem I brought the car in to be addressed. The proximity of Firestone to my home makes leaving my car there convenient. The price/quote matching they claim to do was verified and matched.
-
November 2023 by Korry P.
Made an online appointment that was given a time. Set my schedule then the next morning got a call that it is cancelled. 30 minutes before the appointment I get a message my appointment is on. What the heck. Call to confirm and the women on the phone was very rude and condescending. I'll never ever go to the Redmond location again. Horrible horrible service and nasty lady on the phone.....
-
September 2023 by Ali Baig
2 stars because I've had good experience here 1st 2 times. This time around was something different. Other google reviewers seem to have a similar experience.Waited for 2 hours (came with kids and walked the neighborhood) only to find the car still parked with no work done. I had to take the car back without any work done. They want you to leave the car overnight. If the techs are busy, atleast tell me beforehand.I'll update my review if I get my car worked on in time promised next time around. I live 25 minutes away and wasted half a day of work because I was lied to at this place.
-
September 2023 by Ian Parsons
Thank you Vicki and team for prompt and accurate service of my car. Also, for allowing me to go out and personally inspect the underside of the car when it was in the rack.Great location; been going there for over 15 years. I trust what they do.
-
September 2023 by Zalen Niccolini
I was helped and later called by a woman named Vicky at the counter. I found her to be extremely disrespectful and she talked to me as if I was intentionally trying to make her day worse, which I found strange and later was my reasoning for not giving my business.I brought in the vehicle for a brake check before I took it on a multiple state drive. Since the last time I brought my vehicle to this location they informed me my brakes would need to be looked within the coming months, I assumed this would be a good place to go. I was harassed by Vicky on the phone and coldly told “surprisingly your brakes didn’t get better since the last visit they got worse” when she called me to reveal their findings in the inspection. I was fully aware the brakes were bad which is why I brought it in for repair.I was then quoted $2000 for full brake service on the front and rear. Since I didn’t enjoy the customer service I was receiving, I left and took my car a few feet down the road to REDMOND TIRE PROS who were absolutely AMAZING and got me out in under an out for ONE QUARTER THE QUOTED COST OF FIRESTONE.With multiple shops within walking distance, I would recommend trying tire pros or any of the others before this Firestone.
-
August 2023 by Ed Email
I had some bad experiences at this Firestone years ago….but I figured by now they’d have a different crew and a better approach to service. Maybe they have a different crew now, but they still have HORRIBLE SERVICE!!I made an appointment a week in advance, stressing that I needed to wait for the vehicle (not a drop-off) so that they would know to start work on the vehicle when I arrived at the appointment time (that's normally how it's supposed to work...)….BUT NO!!!I arrived on time, reminded them that I would be waiting there (not a drop-off), and decided to go for a walk.I returned to Firestone after about 40 minutes and noticed that my vehicle had not been moved.....they had not even STARTED to service it!!I complained to the front desk woman about this, stressing that I had made the appointment in advance, specifically to have it serviced while I waited, and got a lame excuse that it could be up to a two hour wait TO GET STARTED with servicing because “all the bays are full”!!ARE YOU KIDDING ME???What’s the point of making an appointment in advanced and emphasizing that it’s not a drop-off, that I’d be waiting there, when the end result is the same as dropping off your vehicle???!!!Next time, I’m going to Firestone Woodinville…much better customer service there, and they actually honor the notion of having advanced appointments for those that must wait while their vehicle is serviced!!
-
August 2023 by Dan S.
I had some bad experiences at this Firestone years ago....but I figured by now they'd have a different crew and a better approach to service. Maybe they have a different crew now, but they still have HORRIBLE SERVICE!! I made an appointment a week in advance, stressing that I needed to wait for the vehicle (not a drop-off) so that they would know to start work on the vehicle when I arrived at the appointment time (that's normally how it's supposed to work...)....BUT NO!!! I arrived on time, reminded them that I would be waiting there (not a drop-off), and decided to go for a walk. I returned to Firestone after about 40 minutes and noticed that my vehicle had not been moved.....they had not even STARTED to service it!! I complained to the front desk woman about this, stressing that I had made the appointment in advance, specifically to have it serviced while I waited, and got a lame excuse that it could be up to a two hour wait TO GET STARTED with servicing because "all the bays are full"!! ARE YOU KIDDING ME??? What's the point of making an appointment in advanced and emphasizing that it's not a drop-off, that I'd be waiting there, when the end result is the same as dropping off your vehicle???!!! Next time, I'm going to Firestone Woodinville...much better customer service there, and they actually honor the notion of having advanced appointments for those that must wait while their vehicle is serviced!!
