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March 2024 by Andrey Lukyanov
I had a really frustrating experience at my local Great Clips today and feel like I need to share it. I booked my slot online like always and the system told me to wait 81 minutes. I checked back after 20 minutes and it dropped to 71 minutes, so I thought, okay, I'll get some chores done. Half an hour later, it suddenly says I'm up next, so I rush over there.But guess what? When I get there, my name isn't even on the list anymore, and they're telling me it's another 107 minutes wait! And the place was pretty much empty. They told me something about resetting their list for lunch break and how it's my fault for not showing up in 15 minutes – which totally didn't make sense. They didn't even try to help fix the issue or apologize.I even called up Great Clips' customer service, and they just passed the buck, saying it's the salon owner's problem, not theirs. But I think it's on both of them. The owner needs to teach their team some basic respect and customer care, especially when their system messes up. And Great Clips as a company should make sure their franchises can handle these things better.Just wanted to put this out there for anyone thinking of going to Great Clips. Both the salon and the company really let me down today.
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March 2024 by John Lasater
On line check in times are always off.
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March 2024 by Anthony Taylor
Both Brigitta and I always ask for Hong at the Redmond Ridge Great Clips to cut our hair; she knows just what we like; we have used her for years
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November 2023 by Christopher Rocchio
Great as ever! Love the Appt. App.
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October 2023 by Patti Puzan
Hong always give a great haircut! She is a lovely, gentle lady and I look forward to my monthly haircut.
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September 2023 by Dick Franks
Worse haircut ever. Uneven, missed areas. Went back, and the results were worse. I have pictures, but embarrassed to post.Service: Haircut
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September 2023 by Nui Prakitsri
Love to have a haircut with Hong. She's awesome.
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August 2023 by Sushmitha Shankar Shetty
This is the third time we are getting kids cut with the same dresser and every experience has been the worst. The kid comes back with uneven hair and complaining of cuts, we will never go back. Unfortunately , we have been getting the same hair dresser. The only reason we went there was proximity but the customer service is bad.Service: Kids' cuts
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July 2023 by Mari J
Very friendly staff. Lena here is very good.
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May 2023 by Lisa Jenni
I’m always (and that is true anywhere else, too) having trouble with getting for my female head a proper, but very short haircut.
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February 2023 by ruth neilson
horrible experience, I brought picture of my own hair with good haircut, of what it should look like, needed trim. She cut off so much more and proceeded to use brush and use blow drier. A brush makes curly hair frizzy. Then she brushed out all curls and gave me huge bangs. Absolutely nothing like picture. When I was almost in tears, she did spray dampen and helped as i scrunched some curls. It will take 4 months to grow out enough to try and get a touchup trim and try to get the style back. Don't go here if you have curly hair.Services: Haircut
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December 2022 by Rick Weyant
Me and the wife love the place where else can you get a 24 oz latte cheaper then avente at Starbucks thank you
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December 2022 by Surya Pasupuleti
The empoyees dont understand english and keep messing up. Only go if you are going to get a buzz cut!
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October 2022 by Craig B.
They always open late. Planned my morning around getting my hair cut before worked. Showed up early because I had a tight schedule. They didn't show up on time. I waited 15 minutes and gave up. Absolutely unacceptable.
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August 2022 by Sushama M.
My teenage son went for a hair cut today, he came home with a bald patch just above his ear. Apparently when he asked her what happened to that spot, she replies to a 15 year boy with a thick set of hair - "maybe you have a bald spot". Unacceptable ! First she makes a mistake and then she tries to get out it by telling HE is the one going bald! Last time I going here.
