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October 2023 by Allison Hacker
Great place! Clean, friendly staff, inviting and calm atmosphere, and convenient location. Holly is a wonderful massage therapist. She’s always kind and attentive, and addresses problem areas well.
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October 2023 by Esther Iiyambo
Love the place! Very neat and all the staff members very nice!!
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April 2023 by Danielle Weir
My massage with Ryan was so relaxing, he listened to where I needed the most work, and I practically fell asleep.My experience was relaxing, and he was very professional.The music played was calm and serene and really helped me drift off to another place. I feel thankful that I was able to get in the same day that I called.I'd recommend to anyone needing me time or help with soreness/stress relief to go asap. (Which probably in lcludes all of us!)
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April 2023 by Melinda Stannah
The facials here are the best in town. The esthetician’s know what they are doing and also discuss before applying anything on the face. My skin has been doing so well after coming here!
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March 2023 by S P
Nice place for a massage, not so much for a facial. My face looked the same after a facial. My blackheads weren't removed. The exfoliation process was completely different from other places I've been to. Nothing was exfoliated! I tipped well though I didn't like the service! But won't be returning
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March 2023 by Liz Wilson
Enjoyed my time here at Hand & Stone. My partner gave me a Gift Certificate Valentines 2022. I finally booked it, which was seamless (over the phone). The Kirkland location had since closed so i ventured to Redmond.The facility was clean, comfortable. The team were friendly and provided great service. I enjoyed my 60min massage (would upgrade to 80-90!) and my facial was delightful, both invigorating and educational.I recommend this location a.d will gladly visit again, if given a gift certificate again!
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December 2022 by Preston Welch
I had an introductory 1-hr Swedish/deep tissue massage with Zona and it was fantastic! She listened, seemed to care about my well-being, was nice and friendly, gentle and meticulous when needed, and sure could throw down the elbows for seized back muscles that refused to loosen. She dedicated nearly the entire session to my back which was exactly what I had requested.The heated table was very nice. The room atmosphere was warm and cozy and very relaxed. I did not notice any noise distractions from adjacent spaces. The room was very clean and we both wore masks the entire duration. I felt safe. Pricing is on the higher side, so the membership seems to be the best option for continued therapy. Highly recommended establishment and provider.
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November 2022 by Preston W.
I had one of the introductory offers (1-hr Swedish/Deep Tissue) w/ Zona and it was fantastic. She listened, seemed to care about my well-being, was nice, gentle when needed, and threw in the elbows with near full body weight when the back muscles refused to loosen up. Now, I did feel just a little robbed in that almost the entire 1-hr was spent on deep tissue work for my back, but she did exactly what I had asked and that was to focus on my lower back pain. I feel I didn't get much of the Swedish stuff, but I did leave there with no pain, so I cannot complain...really. I can always go back for a more traditional Swedish or at least a not so focused on the back experience. Overall, she was great. The heated table was really nice and the atmosphere was very relaxed. Everything was clean. I did not hear any nearby distractions. Reception did get my name wrong and I'm not sure how as I placed my reservation online, but no harm as I did get that corrected through the paperwork I had to fill out prior to the appointment. Now, pricing is on the higher side, so in order to go back, I will most likely be getting on the membership program, just need to weight the pros and cons of that program.
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October 2022 by Rachelle Menn
The customer service has never been great at Hand & Stone. I had an absolutely incredible facialist, so we were loyal members, even through the pandemic, despite tons of administrative issues (such as frequently losing my account and making me re-apply several times, forgetting to actually book appointments I’ve scheduled, losing credit card information, etc.). When my facialist left this summer, I considered cancelling my membership, so I called to ask about the process. They explained that membership cancellation was an entire process which included signing some forms. Until those forms were signed, my membership would continue. Again, this was strictly an inquiry call. I did not cancel anything. I had some packages left over so I wanted to use them up as that would be a ton of money wasted. A couple weeks ago I booked myself a facial. When I come in, they informed me that I do not have a membership with them anymore. I never asked to cancel or signed anything. I did nothing except ask about the cancellation process. How can they just cancel my membership without my consent or at the very least, without informing me? I lost all the packages I had, so this entire process has been an entire waste of money. The front desk/customer service is so painful that it’s not worth sticking around for.
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October 2022 by Rafi M.
I received a gift card to this place for my birthday. I'm glad I got one, because I was needing a push to make an appointment here. The gift card worked for either a massage or facial. When I called, the lady said if I booked one then I could get the other at an introductory price. I was sold knowing that. I had my massage first, and that hour went by too quickly. The person knew how to read my body and when to apply more pressure, less pressure, and when to return to an area. I felt the person listened to me and also checked in enough to ensure I was okay but not so frequently that it got annoying. I had my facial next. The lady who did my facial was great. She focused on my skin concerns and sent me home with some samples. Overall, I had a wonderful experience. I didn't purchase a membership, because it's a little out of my budget. I haven't tried other massage places, so I don't know how this one compares to others. I hope I get another gift card here in the future.
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September 2022 by Lisa
I have been a customer for three years and even paid for my membership during Covid when they were closed to help support small business. My credit card had fraud and it didn't go through, I gave the manager my new credit card and they charged it for THREE months. I talked to manager about maybe cancelling and she said she would send me a form to fill out. She took it upon herself to cancel my membership without the form filled out and I lost 2 credits on my account. Called the new manager and tried to work it out, but they won't do anything to help. I lost over $200 and they lost a customer.
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August 2022 by suzi M.
5 stars for Gabi! I love my facials. Gabi is professional, friendly, warm and knowledgable. I really appreciate how she reviews what we have done in the past, sees how my skin is looking and guides me through our options at each appointment. I cancelled my membership due to finanances, but I do plan on coming back every few months specifically to get facials from Gabi!
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June 2022 by Valinda G
When I first started my membership every thing was fine I had great therapist. Then it started to go downhill. My therapist left and I tried three locations several therapists with not much luck. I tried to cancel my membership and they messed that up. I was charged twice after requesting a cancellation I signed the paperwork a month in advance. I have tried to call and get refunded multiple times with no luck. I was just going to go ahead and use the credit but now the second therapist has left. Obviously this is not the place to work or go to receive quality services. And I’m still out my $80…
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May 2022 by Colby Narramore
Not greatPrices high, services smallFound much better places out there with much more to offer, H & S is a noobs massage studio
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March 2022 by C Manio
This is the worst location I’ve ever been to.Got a scratch behind my ear from her nail, talked for half hr of my massage. RUDE ! unprofessional , Would not recommend , go any where but here if you truly want to relax. She was really rough., She massage my entire face (applying too much pressure to my cheek, under eyes and nose )...when I told her it hurt. She laughed and apologize. Felt like there wasn’t really care of attention. Movement was too much pressure.
