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December 2023 by Candy Gage
Donated food . The people were kind, friendly and efficient.
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December 2023 by Armandre El Amin
Hit and miss, just make sure people don't overstep their bounds and nosy office workers stay in their cubicles and you'll be alright.
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November 2023 by grandfrosty
Always the best, even if just e-bag.
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September 2023 by Tracie Jones
Great services and people!
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August 2023 by Jennifer Sheridan
Very helpful staff in person but coordinating via email is more challenging.The food bank I am sure is great if you can get an appointment first thing when they open. Otherwise it's wiped out and there is little to take home.
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August 2023 by Jennifer Goss
Very helpful staff in person but coordinating via email is more challenging.The food bank I am sure is great if you can get an appointment first thing when they open. Otherwise it's wiped out and there is little to take home.
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July 2023 by JAR JAR
Ran out of money and food. Came here and though some food was moldy it was worth the shopping. Package was not transparent. Thank you hopelink.
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May 2023 by R B
A new LIHEAP customer and very grateful for the energy assistance. The representatives are responsive which is commendable! In March 2023, I received an offer from Hopelink asking if I need an air conditioner (as a part of the program). I was EXCITED!! At the same time, I thought, "March? So soon?" (Didn't expect a May heatwave.) Hopelink chooses the AC. Amazon documented the AC as delivered on 3/30/23. It was not delivered to the door, just carelessly left elsewhere on the property. For the days that followed, a neighbor saw a mini refrigerator in parking lot A, parking lot B, by the elevator in another building, etc. It was the AC and Property Management got involved. That made a stressful situation worse. Hopelink stated Amazon would pick it up to return it. I never received it and hope it was returned. Hopelink graciously sent the AC info. Question: What if the customer can't use the AC chosen by Hopelink? From my research: 1) The AC was 80 lbs. (That would have been too heavy to remove/lift from the shipping box. I have a weight limit for lifting.) 2) The AC chosen by Hopelink was for vertical windows with hose attachment. (The window is horizontal. The apartment is on the first floor. The window faces the courtyard where more people congregate in hot weather. We have been in the middle of a May 2023 heat wave for about a week. There are Two options: A. Open the window and smell smoke or B. Keep it closed and get nauseous headaches. The window stayed closed. I contacted Hopelink to see if I could request a cold air fan instead. I'm told Fans are not included in the policy. I requested a copy of the policy. Perhaps, revising the policy to include 3 basic AC models may assist the customers better: 1) An AC with window hose attachments. 2) An AC for indoor use - no window attachments. 3) An AC Cool Air Fan. (They normally weigh less than 20 pounds. Some have an ice/water chamber). In hindsight, so glad I didn't get the air conditioner. I leave this review for other LIHEAP customers. It sounds like a great program. The representatives at Hopelink are phenomenal and deserve 10 stars! An replacement AC was offered. I declined. Revising the policy to 3 basic types may cover the different customer circumstances thereby, allowing those eligible to actually use it.
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September 2022 by James Johnston
Excellent charity good mission.
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September 2022 by Richard Stine
Staff was very helpful.
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August 2022 by Heather Munroe Eickhoff
Hopelink is a great way to get resources. Vey wonderful people to work with. It is a huge resource if you can get there, or find them in your city. Noticed that resources are lacking as they help a huge amount clients. So be selective, please consider what you truly need and use, as resources are spread thin right now.
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August 2022 by Kings Kid
Wonderful customer service great people working there super awesome place good food as well....?????️
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June 2022 by James Tony
Wonderful customer service great people working there super awesome place good food as well....?????️
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May 2022 by cindy snipes
Hopelink has helped me maintain a safe home and in an amazing community. The care and compassion that I have been shown is priceless!! My entire life has been dedicated to putting others first. Hopelink, thank you for the wonderful service that you have given ? Especially thank you for the air conditioner.
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April 2022 by A
Workers are friendly but there are a ton of people that cut in line or go dump everything in their car and then come back to grab anything new or name brand being set out, and they do this multiple times so nobody else gets any.
