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March 2023 by Chris Goodman
Key bank has denied me access to my funds for over a week, and canceled a legitimate wire transfer without my knowledge. This branch, where I opened my account, has been completely unhelpful in resolving the matter. I would avoid doing any business with this bank and especially this branch.
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November 2022 by Naga J
Requested to visit the branch when out of the country to access the account, did not respond to my request timely. Different branch helped same request over the phone. Not customer friendly
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October 2022 by Alice in AI-land
We had a bad experience by working with Jordan Price at the key bank, who is completely irresponsible and not trustable. He messed up our case completely and pulled our credit at the same time.Please stay away!
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July 2022 by Bardia Borhani
Unlike Bank of America in Redmond, this place has enough bank tellers working at any given moment.
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February 2022 by Owen Wong
Straightforward acct opening process, smooth and easy. Thanks to the personal banker Yuliya. I am one happy client.
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December 2021 by Yuling Xiong
We had a bad experience by working with Jordan Price at the key bank, who is completely irresponsible and not trustable. He messed up our case completely and pulled our credit at the same time.Please stay away!
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October 2021 by Michael
Mark Sweere is hands down the best mortgage loan officer I have ever worked with. He’s patient, full of knowledge and gets the job done. I’ve worked him multiple times now and can’t say enough good things about the guy. Thanks Mark!
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October 2021 by Shannon
my boyfriend tried to deposit his paycheck via their atm, the atm froze while verifying and ate his card. The “BrAnCh mAnAgEr” had the audacity to accuse him of using a stolen card. We waited for 40 minutes before we had to mark it “stolen/lost” after the machine ate the card because it was stuck in there from 11pm- 9am and we didn’t know if it would spit it out and some rando would take it. And at this point I don’t even know if we are going to get reimbursed for his lost paycheck/ deposit. Also, rather than getting a replacement card they told us that he would have to PAY to get a new card by the end of JANUARY. Also, we went to the Kirkland branch and they got us a new card today. How was it that the Kirkland branch was able to get us one, but through this branch we had to pay $25 for a card guaranteed late January? As Melanie Martinez once said, “Where’s the principle?” As soon as it’s possible we are switching to a different bank cause this was a big yikies for me.
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August 2021 by Anon Chan
this banks owners and everyone that works there are facists
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June 2021 by Jennifer Ford
I honestly don’t know how this bank is still thriving, I’ve been a member since 2013 and for the first time during the pandemic I am in need of remote assistance. I was recently relocated to California which was a blessing because I was able to purchase a home but in order to close on my home I will need to wire the funds electronically to the escrow company or provide a cashiers check after weeks of trying to get assistance I was given the following informationI can not order checks over the phone or online because it’s handled through a 3rd party company, I can not complete a wire transfer over the phone because during a pandemic you want all of your customers to come into a local branch and sit face to face with a personal banker. I can not order a cashiers check online over the phone or with a sister bank because as a hospital employee you feel it would be safer for me to come into my local branch and sit face to face with a personal banker for my safety and to add insult to injury key bank does not have a partnership with any other banks so I have to drive 12hrs or book a flight on a germ infested plane so I can go into my local branch and sit face to face with a personal banker during a pandemic....
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January 2021 by Es •
my boyfriend tried to deposit his paycheck via their atm, the atm froze while verifying and ate his card. The “BrAnCh mAnAgEr” had the audacity to accuse him of using a stolen card. We waited for 40 minutes before we had to mark it “stolen/lost” after the machine ate the card because it was stuck in there from 11pm- 9am and we didn’t know if it would spit it out and some rando would take it. And at this point I don’t even know if we are going to get reimbursed for his lost paycheck/ deposit. Also, rather than getting a replacement card they told us that he would have to PAY to get a new card by the end of JANUARY. Also, we went to the Kirkland branch and they got us a new card today. How was it that the Kirkland branch was able to get us one, but through this branch we had to pay $25 for a card guaranteed late January? As Melanie Martinez once said, “Where’s the principle?” As soon as it’s possible we are switching to a different bank cause this was a big yikies for me.
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November 2020 by Michael L
Mark Sweere is hands down the best mortgage loan officer I have ever worked with. He’s patient, full of knowledge and gets the job done. I’ve worked him multiple times now and can’t say enough good things about the guy. Thanks Mark!
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May 2020 by Brett Garr
My wife & I have been with KeyBank for a very long time. However, our recent experience with Mark A. Sweere in the refi department has been awful! His customer service has left us feeling like our Refinance doesn't matter! We have been patient and have had to follow-up on every e.mail/phone call after waiting in some cases more then 10 days. Our relationship with Key might be coming to an end....
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April 2020 by Sea H.
Much better with customer service then Northgate!! Wowow! must be the supervisor or team leader
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March 2020 by Wally Kempe
I have been here for two hours opening a business account. Just about finished. Probably another 15 minutes or so. It turned out to be another 40 minutes. 2 hours and 40 minutes. They say it is a process..more like a gauntlet.