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March 2024 by Pierson Nordmark
Consistently gets your order wrong or forgets items on order, food quality does not match price, employees incapable of handling mistakes and terrible at communicating (didn't even have the ingredients to make what I ordered yet let me pay for it anyway) and management uninterested in fixing or compensating for their mistakes. A sad excuse for a business, do not support or purchase from.
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March 2024 by CfK Baconstrips
Three times in a row I've ordered doordash from this restaurant, three times in a row they have either sent the wrong items or not included them at all, and after I went into the store to ask for my food they said they didn't even have the ingredients to make the items I ordered and basically said there was nothing they could do about it. They said they would call the manager so he could discuss a refund, and after talking to him he said he would call me the next day and confirm a refund or compensation. I never received a call. Due to the constant mistakes and incompetent management I will no longer be ordering from this location and neither should you
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March 2024 by Lexy Valentine
The food was poorly cooked and not good at all. I used to frequent here often but the portion and cook on the food was horrible. They also don’t take orders you do the work (manually put in your order, pick up your order, fill up your own drinks, clean up your own table) and it still asks for a tip. it’s just too expensive for the lack of service and poor food.
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March 2024 by Delaney Couvrette-Merrick
One star because the delivery was on time and contact less with no spills. A lack of the rest of the stars due to the order being missing items, and honestly terrible. What happened to the good old days of lunchbox lab with good burgers and fancy ingredients? Lately it's basically on par with McDonald's. Tiny, dry , but also underdone patties and substandard (no more brioche) buns and toppings. Meh. Won't be getting my business anymore.
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March 2024 by Sukumar Mokshagundam
I ordered my lunch this afternoon while ordering see SC charge which 21% I never saw this before for take out. I will never goto this place again paying most of money to service.
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March 2024 by Maggie Gallagher
The place is tasty, but the portions are tiny and it is wildly expensive for what you get. Not to mention they will charge you a service fee.Burger/Tots/Small 12 oz drink was almost 22$.
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March 2024 by dubayou see
Wow, tiny portions for the price. We will never come back again. Fries were 4 bucks and seems like literally half a potato, less than 20 pieces. The burger taste was good but I cannot rationalize the costs. Kids Mac and cheese wouldn't satisfy a 3year old. The digital ordering menu was also super confusing and difficult to browse. For the kids meal, it tries to trick you to pay for the drink that should already be included. From burger to meal you pay $7 for a drink and tiny fries. The hostess has trouble explaining anything to me.
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March 2024 by tomika50
Order Tenders and Fish and Chips. Bland, dry, expensive. Every individual component was worse than grocery store freezer equivalents.
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February 2024 by Abhishek Ahuja
Worst chicken burger ever!! I think they do not fry the patties but instead they just put in frozen patties inside the buns. Man what a waste of money. Never coming back again.Also they added a delivery fees when I ordered at their counter whaaat?
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February 2024 by Matt C
Average burger for top prices. Management is terrible and i could make a better burger at home and get 10 times the value. The food tasted super unhealthy as well. I got a stomach ache but my stomach is very sensitive so its not saying much. They closed down 3 other location and not really suprised. They will never get the hint. I give it 4 more years.
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February 2024 by Chuck/Annie Driesbock/ Brown
Plain old burger
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February 2024 by Dale Harrison
Thry make a good hambuger made with real beef, have good fries. I'll be back someday. Nice people.
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February 2024 by Bri Rondero
Really really good burgers. Unfortunately their online system doesn’t always work and I’ve heard of a couple instances where the order doesn’t come through the online system for
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January 2024 by Sean Colley
It’s really pathetic now days, it’s been gutted to be a low tier high margin fast food place. It’s overpriced and it’s not crazy to say there pictures on google should be taken down for being so incongruent with the modern
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January 2024 by Abhinay Sama
I usually go to the Bellevue branch and sometimes to the Seattle one and rarely the Redmond (this one) one.I took my family here and the taste today was abysmal.We ordered 3 black bean burgers and all 3 had the patty over burnt. Tater tots and other sides were okay. But the shakes were a 3/10. Oreo tasted not at all the same and Nutella was pretty bad, it wasn't even stirred properly.They were kind enough to offer some Oreo cookies for my toddler (he asked for it, Lol) and the one taking the order was courteous and helpful.Vegetarian options: They have 2 vegetarian and 1 vegan burger on the menu. That's a relatively rare find.
