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December 2023 by 유금숙
bought a marble dining tableVery good
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October 2023 by Bryan Hammond
friendly and helpful staff
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July 2023 by Melissa Dermody
Lovely customer service from sales lady in mattress department.
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May 2023 by Jack Reacher
Salesperson was excellent however order placed and was promised call for delivery within 2 weeks. 4 weeks later no call. Worse is that the labyrinth that is the stores automated phone system doesn't allow u to navigate to a live body to speak with
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March 2023 by Emily T.
After shopping around a few other furniture stores, we decided to try Macy's. I wasn't sure I would like any of their options, but boy I was wrong. We found a great couch for a great price!We walked in on a Sunday afternoon and received helped right away from a very friendly gentleman named Jerry. He was able to answer our questions and help us locate a sofa with the right dimensions, material, and feel. What I like most is how customizable the options are. We were able to customize our sofa to a lighter cream corduroy, which fits perfectly with our home decor. We were quoted about 8-10 weeks for delivery, but we received it in about 4-5! I'm really sorry to see so many negative experiences with the delivery service. For us, it was a seamless experience. We scheduled the date and they sent us the time window the day before. On the morning of, we got a call about 30 mins ahead of our expected window asking if it was okay for them to arrive early. They were courteous, professional, and quick. They were also able to get it up from the parking lot to our apartment in 1 trip. They made sure it was exactly how I wanted it. No complaints! We'll see how it wears over time, but we are over the moon so far. We purchased the insurance package for peace of mind as well.
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February 2023 by Valli Dologlou
Very nice furniture, good prices and very good quality. Exceptionaly polite amd helpful staff.
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January 2023 by Mr. G.
Delivery driver lied. Worst experience I've ever had with a furniture store. Shockingly bad.
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December 2022 by David Duplass
Went to try mattresses and they didn't have the ones we were looking for. Employee in the mattress department was busy with someone else so can't say anything about customer service
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November 2022 by Justin Carlock
Great experience and got a good deal on a couch. Shout out to Rana!
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September 2022 by Ananthachandran Sathyanarayana Rao
Lovely furniture store for all your needs
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July 2022 by Veeresh Ravadi
Nice collection on furnitureAnd a wife variety
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June 2022 by Carlos Jobim
Rodana was very helpful and friendly, while I needed mattress asap, and they work around 2~3 weeks so they couldn’t provide, she still recommend other places that might fit my need
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April 2022 by Tushar Jain
Great store! Amazing staff!
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October 2021 by Doc O.
I drove 30 minutes to purchase a mattress. They gave no staff and nobody to help you at all. There is so little service, it's best to find somewhere else to spend your money.
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October 2021 by Sidharth Taneja
Macy’s furniture is extremely unprofessional. They lie about delivery dates and make you wait months for furniture. They claim that they have white glove delivery and this is also a lie. The delivery team that showed up put the couches on the side of the road, didn’t know how to set up the furniture and didn’t want to set them up the way we asked them to. They left part of the couches half assembled and didn’t set up all of the electrical parts to the couches. They complained about having to move the couches, and we were told that a couch wouldn’t fit through the door. We also waited for a mattress that never came. When we complained to Macy’s we were told that there were back orders everywhere, even though we were told that our products were in stock. When we said we no longer wanted the mattress from them, we were told that we’d have the same problem at any store we went to. They take no responsibility whatsoever, instead they blame the manufacturers and warehouse. We will never buy from Macy’s furniture again. We purchased a mattress from mattress firm and had delivery confirmation within days of purchasing it.
