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December 2023 by Julieta Moreno
Excellent service. Andy and Diego have been super helpful, polite, and very friendly with our purchase, questions, and everything related to it.They let us try all the matters and give us some expert advice so we can have the perfect match.Also they have excellent customer service, during purchase and post purchase.
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December 2023 by Quest Chin
We received exceptional deals on our new beds by visiting the store. Diego and Andres are friendly and always patient for all of our requests. Always remember to visit stores when you try to shop Mattress Firm.
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November 2023 by Oscar Rosales
Andy was extremely helpful during our visit to choose our new mattress. Whether in English or Spanish, he is great at giving you suggestions according to your price range and going through the options most suitable to your tastes and needs. We had the chance to test many mattresses until we eventually made our decision.
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November 2023 by Jerrell Walker
I had a great experience working with Andy and Kyle at this store. As I came in during a considerable sale the store was quite busy and I was transitioned seamlessly between sleep experts. Kyle worked with me to find a combination of frame,mattress and sheets to work with my needs and budget. Andy helped finalize the orders and delievery process. They were both polite, considerate, and effective staff members.
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November 2023 by Crystal Castrejon
Randomly called about a mattress over the phone. They answered my questions. I came in same day and they knew exactly who I was from the phone call. Very professional, helpful and easy to work with. And I got next day delivery!! Definitely recommend for your next mattress. Reasonable prices!
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November 2023 by Xinxin Tang
I recently made a purchase at Mattress Firm and had the pleasure of working with Ryan, a sleep expert at the store. I can't say enough good things about my experience.1. Ryan was incredibly patient and took the time to explain all the details about the mattress, service and delivery policy, as well as financing options. His approach was informative without being aggressive, which I greatly appreciated.2. During a period of my financial uncertainty, Ryan was understanding and provided me with a quote for me to hold off my purchase. When I was ready to buy, he honored the quote and even applied additional flash sale discounts, making the deal even better.3. The haul-off service included with the purchase was a great convenience and added to the overall positive experience.I highly recommend Ryan for anyone looking to make a purchase at Mattress Firm. His professionalism, patience, and dedication to customer service made the entire process smooth and enjoyable.
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November 2023 by Mike Ratto
I recently purchased a mattress from Ryan, and the entire experience was excellent. Ryan's non-aggressive sales approach was refreshing and made me feel comfortable.What impressed me the most was that Ryan preemptively fixed an issue with a missing delivery item before I could even call to complain. It was a minor issue, but it showed me that Ryan truly cares about his customers and is willing to go above and beyond to ensure their satisfaction. Ryan truly knows how to create a laid-back buying experience and provide exceptional service without being pushy. I recommend buying a mattress from Ryan to anyone who might be mattress hunting.
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September 2023 by Amina Sadek
This is my first time to buy from Mattress Firm. The nice lady there named Allison was super helpful and patient. She wanted to make sure I was satisfied and to got what I need. She was smiley all the time and super helpful, she was processing the purchase I made at the same time welcoming the customers coming in.I will definitely buy again from Mattress Firm!
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September 2023 by Koyo Nakamura
Amazing 1 on 1 experience with the staff here. Helped me find a mattress while not rushing me to make a decision and was very knowledgable about the tradeoffs. I will be having them deliver the bed to my room AND assemble it so it's completely hassle free! Will be coming to mattress firm from now on for bed purchases
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September 2023 by Patti Carraway
Our experience was excellent. The service was thorough & we found the perfect mattress & frame without any complications. We would definitely return here when we need another mattress.
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September 2023 by Sue
Great, no pressure, sales environment. Allison was very knowledgeable, professional & friendly. Encouraged me to try out the mattresses for awhile without hovering over me, but always nearby for questions. I left to run a time sensitive errand & then came back. No pressure to buy the first or second time I was there.
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August 2023 by Phil Napier
Everyone at this store was great. We were shopping for mattresses for our teen boys, which involved a lot of apathy, indecision and heavy sighing. Allison made the selection process interesting to them while helping me with my questions about quality, materials, and longevity. We had a tentative decision made and left to do some homework on external evaluators and to feed our malnourished prisoners (the teens), with not pressure to “well before you go…”We went back later that week and wrapped everything up quickly and concisely. It will be delivered on the day we want, white glove. Would go back 11 of 10 times, and would recommend to anyone.
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August 2023 by Susan R.
We really appreciated the help from both Kristiana and Allison at the Creekside Crossing Mattress Firm store in Redmond WA. We would give them both an A+!They were both really easy to talk to, gave helpful information and advice, and were sincere and friendly, without ever pushing us in any way.We were dreading the process of selecting a new mattress, as we have dealt with some pushy salespeople in the past. But we put great value in actually testing the options in store, so didn’t feel comfortable with just ordering online. I started my research by calling several stores in the Seattle area to understand what our current choices might be. I actually spoke with Allison by phone twice, as I narrowed my selections, and she was really helpful and patient with my many questions. She wasn’t trying to talk me into anything, but honestly giving me the information I needed. So after visiting several other mattress stores to try out some specific mattresses only carried in certain stores, we went to the Redmond Creekside Crossing Mattress Firm store. Allison was off that day, but Kristiana was equally easy to work with, and made us feel very comfortable. Once we explained our priorities, she showed us several options, and gave us plenty of time to try out each. Rather than hovering over us talking, she sat nearby and answered our questions as they came up. She explained the characteristics of each one in an easygoing manner, never pushing or trying to direct us to choices that didn’t fit our needs, or we couldn’t afford. Thanks to her guidance, we were able to find a style that we hope will be comfortable for many years. But we were also grateful to know we still can exchange for a different one with their 120 day return policy, if for some reason we find it isn’t as perfect at home.We would recommend the Creekside Crossing store, and are grateful that Allison and Kristiana made the process easy!
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July 2023 by Tim Diaz
This Mattress Firm has been a pleasure to go to. I’ve had a very easy experience both times and have felt great about my purchases. Kristiana has helped me on my trips there and was very welcoming to myself and my family. If you need that new bed, swing by the shop there.
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July 2023 by Michelle Janine
I want to start by pointing out our experience was lgbt friendly and we were never made to feel ‘othered.’ Our experience at the Redmond WA location was great purchasing. Allison was patient despite our many questions, knowledgeable and amazing. We were sold on our mattress given Mattress Firm’s 120 day satisfaction guarantee. We appreciated the 4th of July sale price. The person I contacted at the store about a delivery question once it was scheduled was friendly and helpful. Finally, the people who delivered the mattress for us were friendly and helpful despite it being incredibly hot outside and inside.
