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November 2023 by Cecelia M.
We love Mud Bay and so does our 115 lb. dog, Cassie! Everyone is super friendly and gives Cassie lots of attention and love when she comes into the store. This week ANNA went above and beyond - Cassie's car harness was not fitting correctly and we were afraid of what would happen if we were in an accident. Anna helped us fit it correctly onto Cassie's chest, then cinched up the straps so it was very solid and protective - SO much different from how we had been putting it on Cassie. Finally, we feel Cassie is safe. Everyone in the store is special but ANNA is a ROCK STAR!! Cecelia
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August 2023 by Sara Duke
I came in just before the store closed with my 9 month old puppy who had been vomiting bile in the mornings for a couple of days, but who was otherwise energetic and eating and drinking.Anna helped me with product suggestion and even provided me with a sample of a food topper that might alleviate his morning vomiting. The products worked and he is well now.She went above and beyond by showing kindness and compassion and even by staying a few minutes after store hours to complete the transaction.
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July 2023 by kpcali 53
They're always super friendly. My dog absolutely loves their treats!
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June 2023 by Steve
Friendly staff and good selection. Love their new puppy bags
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May 2023 by C.
You can find various dog food and treats there. I enjoyed taking my baby dog to get some frozen food there. They have spacious space, tidy display and nice staffs.
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April 2023 by Jack
Friendly staff. Usually not busy. They are a little expensive, which is par for the course for any pet store around here that's not like petco or whatever. I always can find a toy/treat my dog loves at this place.
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March 2023 by Carlos F
Absolutely love this place. Customer service is always amazing. Such patient, kind associates that you cam tell genuinely care about your fur family. I’m moving to Kirkland from Redmond and will still drive out to this Redmond Mud Bay because of how awesome they are.
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March 2023 by Virginia Stevens
Fun pet supply store!!! Lots of friendly, attentive staff who greet you and are actually interested in helping you find what you want and need for your pet, unlike other stores where they run away! They have a very nice policy that you can return things that don't work out for you even if they've been opened or used. A little spendy, but worth it.
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February 2023 by Virginia De la Vaca
Fun pet supply store!!! Lots of friendly, attentive staff who greet you and are actually interested in helping you find what you want and need for your pet, unlike other stores where they run away! They have a very nice policy that you can return things that don't work out for you even if they've been opened or used. A little spendy, but worth it.
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February 2023 by Kathryn A (Kat)
I love my cats, Mushroom & Blackberry, more than anything in the world. I’m new to being a cat owner, so I’ve had a lot of questions — Mud Bay has been so incredibly helpful throughout my first year’s journey with my boys! Every employee I’ve worked with has been friendly, helpful, and knowledgeable.All the food products they carry are vetted by a pet nutritionist. They allow samples of certain food products if your pet hasn’t tried them yet, which was SO nice as I transitioned my boys from their kitten food to a healthier adult diet. The toys they carry are great too. If you have cats, check out the “Go Cat” brand next time you’re here.I haven’t tried their delivery service, but have done pickup. My order was ready faster than the quoted time and the employee facilitated the pickup was helpful and flexible (I was sick & she adjusted the normal procedure so it would be safe for everyone!).Supply chain issues still affect some of their products, but that’s no different than any other pet store.All in all, Mud Bay is fantastic & I’d recommend them to any pet owner!!
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February 2023 by Katie O.
I walked in this morning around 10am looking for some wet food options for my cat who is a picky eater. I was quickly helped by a young woman who gave me some free samples to try and answered all of my questions. It was clear that she is incredibly knowledgeable on cat food and specifically the raw diet. I wish I caught her name but i just wanted to say thank you so much!!
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December 2022 by Vaellin The Bard
I have picky eaters, especially for their dry food (one cat wont touch wet food, the others will eat any wet food i give them really). When i went there asking for advice an employee--I forget her name now but she was lovely--immediately went above and beyond, offering me samples to try. Cats ended up liking two of them even!
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December 2022 by Harieta Zegrea
Mud Bay is the best place to shop for your pets for food ,toys, kennels,beds at all price points. An added bonus: personnel is very knowledgeable and w great customer service skills. An Employee owned company and it shows!
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November 2022 by Helen Meissner
LOVE this location. Tasia in particular is the BEST. Her customer service skills are utter perfection—going above and beyond to not only answer any questions knowledgeably, but also building a connection with you and your pet!! My 6 month old dobie and I come here and ask for her EVERY time. Everyone here has provided an excellent overall experience, but Tasia has absolutely stood out.
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August 2022 by Tara Bell
We love it here! Not only is it my dog Thors go to spot in the neighborhood~it’s also a pleasant place because All the employees make it a charming experience!!! I would like to say thank you to Anna, Cooper, Teghan, Shay, Vivian, Paul, and Tasla!!! You all have made it fun for us. Thank you for always giving. Thor a treat you spoil us and we love you!!!