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December 2023 by Maddy D.
The Bothell and Redmond locations did everything they could to help me out. Even though my phone was too far gone, they went above and beyond with trying to fix/diagnose the problem for me and even refunded me when it turned out I had to get a new phone. Ben from Bothell and Ian from Redmond were extremely attentive and deserve the praise/tips! Extremely nice staff, I will be going back for any future tech problems. 10/10 service
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November 2023 by B K.
I am amazed at the service we just received here! Apple was unable to help us with an extremely cracked screen on our iPad. We really didn't want to buy a new iPad so we called One Hour Service and they did exactly as promised over the phone. They were able to replace the glass on our iPad in just 3 hours. We picked it up that night and can't believe how it looks brand new again! The people at the store were friendly and extremely helpful! We are already telling friends and family about this place. Super grateful for their help!
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November 2023 by Vivian N.
Came here to get my back glass for my IPhone 13 Pro Max replaced, they charged $180 for the replacement and i also had to wait for the part to be shipped which was expected. They took 2 hours to replace the glass which was really great until after leaving i found out i can no longer put my phone on speaker for calls because they had broken the microphone as well as my siri doesn't even work. Super disappointed because that's another issue that needs to be fixed due to their mistake. would not recommend anyone coming here due to the fact they didn't even own up or try to fix the issue.
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November 2023 by L G.
Buyer Beware!! I only write this review to perhaps save someone else the frustration of dealing with One Hour Device Repair when things don't actually get repaired. The employees will politely listen to you, but they will always blame it on the mysterious business owner who spends a lot of time out of the country and never regularly actually works in the store. Yet, he/she/they is the only one who can issue your refund. This is the refund you had to request because the repair never happens, and I doubt whether the needed part was ever ordered. Yet, they take your $75 promising a solution. The same repair you inquired about no fewer than 20 phone calls and waited weeks for resolution. It should be known as the non-repair runaround. I could say much more, but please consider supporting some other establishment. Or do what I had to do, buy a new one.
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October 2023 by Teghjeet W.
DO NOT GO HERE! I had asked them to repair a broken LCD to my phone. Instead of repairing it they broke my cellular antennae and destroyed my phone's capacity to operate entirely. They have strung me along for 2 months, telling me the same scripted responses over and over. Atif the store owner is also less than reliable, he asked me to come in, then said it wasn't ready and to call him instead of the customer service next time, now every time i call for him. Which is once a week, after they promise it will be fixed but never is, he is never there and now he is on vacation and so they can't contact him. This place is a putrid, rotting shop of snake-oil salesman who cannot for the life of them tell the truth or accept the blame for breaking something and fix it. They have promised me everything from bringing in a specialist to replacing my phone entirely but until now they have not come through on a single promise. I would rather trust the snake in the bible than this store. They charged me $400 dollars to fix my phone, but knowing my experience now you couldn't pay me to visit this store. In my personal opinion as a person who has broken and had many phones repaired, this shop is worse than amateurs but down right harmful and they are not an one hour device repair, but a one hour device destroy shop. So do not go here to fix your electronics and find somewhere else to get your device fixed. I also suspect they are botting their reviews as all of the 5 star reviews are close to 1-2 sentences, leading me to believe they are either in-house or botted.
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October 2023 by navneet pahwa
I love this workshop. Amazing staff and good customer service. They are not greedy for money rather their motto is Best customer service. Alex is very nice. Thank you Alex for helping me with IPad Air 2. I greatly appreciate your work and your contribution.
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September 2023 by Melanie Anderson
The folks at One Hour Device Repair in Redmond are extremely friendly, professional and knowledgeable about various device problems. I've been back to them a few times and they've been very helpful at diagnosing the issue. They will be my first choice for future problems!
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September 2023 by J E.
They repaired one electronic device for me and replaced the battery in a cell phone for me. I am very impressed with their expertise and prices. And they stand behind their work. I have recommended them to my family.
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September 2023 by vikas kumar choudhary
Awesome place with great service and friendly staff to get your mobile problem fixed. She did not even charge anything for her dedicated work of more than 30 min. She said that they do not charge for inspection.My pixel6 got into water and after that it was not able to switch on. I was able to see the charging on display when I put the charging cable. But as soon as I switch on, it auto switched off.I went to the shop. She said that water problem cant be fixed still she said she can look into it and said come back after 30 mins. Once we came back, the mobile was working.From next time, any mobile related issues, I know where I have go without any second thoughts.
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September 2023 by Casey Blair
I had a problem with my SIM card, my phone couldn't connect to 5G, and the sound had stopped working, and she had both fixed in half an hour. I know they're called "one hour" repair, but I really wasn't expecting that! I'm amazed and delighted. All the stars!
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September 2023 by George G.
I recently had a repair done at this establishment, and I must say, I am thoroughly impressed. When it comes to deciding whether to repair or replace a device, it essentially boils down to a simple equation: if the cost of repair is lower than that of purchasing a new one, it's a no-brainer. What truly stood out to me was their responsiveness. They delivered on their promise by providing a quote within the stated 10-minute timeframe. This level of efficiency speaks volumes about their professionalism. The staff at this establishment are not only friendly but also highly skilled. They know exactly what they're doing, and that translates into fast and reliable service. I wouldn't hesitate to recommend this place to anyone in need of repairs. To the team here, thank you for your excellent service. You've certainly earned my trust and recommendation.
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September 2023 by Mel L.
I took my phone in for a back camera replacement. 100 dollars, expected. I had to fix it for a trip so I couldn't go back there soon enough, but he basically scratched where the lens goes and to my disappointment the camera doesn't focus. It looks like he left it either scratched or dirty inside and it simply doesn't focus anymore. So yeah, maybe go somewhere else to fix your phone if you need to
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September 2023 by Robert Lockwood
Dropped my iPhone 12, cracked the bottom off the otterbox, couldn't plug in to charge any more. Thought I was in for a hefty repair or replacement. But after a quick and free diagnostic, turned out it just needed to be cleaned and I was back in business -- thanks for fast & friendly service!
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September 2023 by Jacky “Jack Keychain” Chen
Small compacted chill space with a two seater couch. The front desk kid is very friendly. Alex was extremely knowledgeable and helpful when it comes to various (silly) questions. The team seems like they're cool with each other. I waited there for 45mins and they were able to diagnosis the issue with my soaked phone. Sadly everything was eroded, but they were friendly and helpful with the entire process. If you ever decide to recover any data from a phone, your starting price would be at least $129, so good luck :)
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August 2023 by Anmol Shah
My phone kept on dying for unknown reason and i went to ask help with the experts here. Alex was really sweet and got my phone back up the first time. Something was wrong with the hardware though and the phone died again and Alex really tried hard to get my data to atleast get backed up. Unfortunately the phone refused to work for us and i couldnt back up most of my data but i am very grateful for Alex and her colleague to try and help me out. They really understand your problem and are very helpful. They were very gracious and didnt charge me as they didnt replace any parts. They easily spend 5-6 hours on the phone trying to get it back up. I highly recommend this place for any repairs for your phones or laptops.
