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January 2024 by Hua Luo
I went there because the previous passport photo I got from Wallgreens was rejected. The lady there was very friendly and professional. She made sure my head position and hair were all good. About 20 minutes later I received the digital copy. I tried to resize it to meet the requirements but it didn't work. I relied the email asking for another version so that I have more room for resizing. They replied in a couple minutes and I got another version that I was able to make work. I really appreciate how responsive and flexible they are.
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January 2024 by Aditya Shah
I got my documents Notarized and passport pictures taken for Indian passport renewal. They were extremely quick and finished the whole thing in less than 10 minutes, including the wrapping in the UPS shipping envelope! Very smooth process, and reasonable prices. Highly recommend this place.
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January 2024 by Tony Wei
The owners were professional and patient when offering different options. The notarization process was also smooth. Will definitely become a regular customer.
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January 2024 by Jai L.
I appreciate the owner/manager; when I went to get a document notarized with my kids, his friendly demeanor extended to them as well. Despite the simplicity of notarizing a form, his warmth made the experience memorable. I wish more people displayed such friendliness.
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December 2023 by Sarah T.
Pony express helped me mail a bunch of boxes quickly with price options for different delivery companies (ups/fedex/usps). They also can box items for you for a surcharge.
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November 2023 by Julia
We had a wonderful experience here getting passport photos taken for our son with ASD. Our son has a hard time staying still and following directions like where to look etc. so I called before hand to see when they would be less busy and give them a heads up that our photo session might take a little more time. The employee I spoke with was very reassuring and kind. When we arrived the other employee taking the photos was ready for us. He worked really quickly and was incredibly accommodating. He was able to get a great picture of my son and did it in well under 10 minutes. I would highly recommend this business and will continue to use them in the future.
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November 2023 by My Anh K
My first time and visited for notary services. Fast, friendly, knowledgeable, and ethical. It's a gem and I'll be back. Thank you!
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October 2023 by Julia S.
We had a wonderful experience here getting passport photos taken for our son with ASD. Our son has a hard time staying still and following directions like where to look etc. so I called before hand to see when they would be less busy and give them a heads up that our photo session might take a little more time. The employee I spoke with was very reassuring and kind. When we arrived the other employee taking the photos was ready for us. He worked really quickly and was incredibly accommodating. He was able to get a great picture of my son and did it in well under 10 minutes. I would highly recommend this business and will continue to use them in the future.
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October 2023 by Tiny Tails Club - Angie K.
I’ve been coming to this cozy, quiet location for years & am so grateful for the kind staff who have always been super friendly & so helpful! I really appreciate the convenience factor due to the close proximity to my home and hassle free experience. They get you in and out fast! There’s never a long line. I must say that Mike has an exceptionally pleasant disposition. Thank you so much for your help today with my requests. I really enjoyed our chat. You have a great sense of humor!
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October 2023 by L Giselle
I went here today (10/02/23). The staff was so rude towards me. I believe they were being racist towards me. The male staff made comments that made me feel really uncomfortable. Avoid this place!!
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September 2023 by Pooja Babu
I had a concerning experience with my FedEx shipment due to missing contents, and I must commend Mike for his outstanding assistance.Despite my unsuccessful attempts to contact FedEx, Mike went above and beyond by not only providing us with various options but also initiating a complaint and claims process with FedEx.His responsiveness and understanding throughout this ordeal were truly remarkable and greatly appreciated.Mike's dedication and support helped me during this frustrating experience and I couldn't be more grateful for his exceptional service.
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August 2023 by Sandra P.
I do not recommend going to this location. The owner/attendant a older Asian lady was rude , aggressive , and unprofessional. I went to this location to get fingerprinted. I arrived 10 minutes early. The attendant was on the phone and was very rude with each person and kept me waiting without acknowledging me. When she finally got off the phone . I let her know I was there for appointment she rudely asked me to come around the corner and for my ids. IWhen I let her how rude she was behaving . She didn't apologize. I asked her for her name but she wouldn't give me her name or try to refund the service . The individuals did state they were the owner.
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May 2023 by Amanda F
Fantastic experience during my stay in the Redmond area a few years ago. Really wish that they had more locations across the country. 100% recommended!!
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May 2023 by Sandra C.
So impressed by the service at Pony Express Redmond. Mike and his team turned around an urgent transaction and shipping for me in very short time, while the shop was very busy. Highly recommend this service.
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March 2023 by Efesa O.
I needed a USPS return envelope for my Nigerian passport application, and I came here to get it because it was close by. The owner (Mike) was condescending and unprofessional. He kept asking me confusing questions, giving me weird looks, and telling me repeatedly that he's trying to help me. I ended up leaving the shop and going to the post office to get my envelope. I'm not sure what the owner's deal was. Maybe he was just having a bad day, or he has poor people skills. I'll probably never know, as I'm never going back there again.
