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February 2024 by Danny C.
It doesn't even begin with the type of care, but the care providers themselves. Not a single person in this care facility actually cares, in fact, I truly believe they're here too do as little work as humanly possible. It's unfortunate that a care center would actually use the word care despite the fact That it lacks the very essence of care. From the second you check in to the moment, the door hits you on the way out. This is a staff that is not merely oblivious to you as a patient, but actually shows provocative actions to irritate the patients. The scheduling system is so antiquated have to be written on a piece of paper and placed on my refrigerator with a magnet when I called the office to confirm my appointment nine times out of 10 no one ever answers, and the one time they do answer I am faced with an antagonistic voice on the other end Which sounds like someone who is looking to pick a fight Therefore, highly do not recommend this place for the litany of reasons I've listed and there's more
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January 2024 by Ryan M
Dr Hou and Redmond Family Care are absolutely amazing. I've been seeing this doctor for at least 10 years, long before they were in their "new" office on Union Hill road. I'm absolutely amazed that anybody would be unhappy with their service or have a negative experience. In the years I've been coming here I don't think I've ever waited more than 5 minutes to be seen more than once or twice - honest truth - which is completely unheard of at any other provider's office. Other places expect you to be early or at least on time yet you wait 30+ minutes in the waiting room and another 20-30 minutes or more in the exam room before someone comes in. Dr. Hou and Redmond Family Care respect my time and respect my concerns. Dr Hou is caring, patient, and extremely intelligent. I trust him more than any doctor I've ever seen. Dale Roberson, the PA, is also friendly , knowledgeable, and patient. Char and Laura have always gone out of their way to help me with any questions, resolve any concerns, and clarify any billing issues, whether it is the office or the insurance. Char even helps me set appointments at different offices! I could go on and on about the incredible level of service here. It's absolutely amazing and without a doubt the best service I've ever received from any medical provider in my 55+ years. If you're unhappy with these people I don't think you would be satisfied anywhere.
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December 2023 by Sophie ..
I came to the clinic for immigration physical exam and the reception desk stuff was super impatient. Most of the clinic only requires one visit while this one requires two times with several restrictions so I want to clarify a little more but only got a terrible terrible attitude!!! I will never go there again!
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December 2023 by Octo Milli
The only star for this review goes to Dr. Dale Robertson, whom I had the honor of meeting. Dr. Dale was polite, attentive, helpful, kind, and above all, he seemed very humane to me.I have always preferred personalized care. It is this kind of relationship that builds connection and trust.On the other hand, the secretary of this place, CHAR, is the biggest disappointment. The type of service she provides to patients in this day and age is unacceptable. In fact, at no point in our history should this have been allowed. She is an inhumane and unhappy person. She doesn't know how to deal with the public, lacks any affection, and has zero empathy. It amazes me that someone who seems to dislike this type of work (dealing with the public, I mean) remains in this position for so long despite so many negative reviews. If you want to ensure the sinking of your business, go ahead and make this hire. I deeply regret that professionals like the aforementioned doctor risk tarnishing their diplomas, studies, and knowledge with their patients in this way.We decided to go to this clinic because it is the closest one to our residence. There will not be a next time.I believe that many immigrants who don't have full command of the language would like to feel more welcomed and respected. It's a terrible first impression, considering she is the person who answers the phone, handles reception, and mediates between patients and doctors. If I could, I would give her a ZERO. So far, there have been more than 35 reviews of this place, with a very few positive from three years ago. Can't anyone in management or administration see the extent of the damage?
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November 2023 by Mask Up
Dr. Hou is awesome. He truly listens to his patients. I never feel rushed with each visit. Highly recommend Redmond Family Care.
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November 2023 by Zikun Liang
I would give 0 and negative stars if possible, the lady ( receptionist) is extremely rude ( if you know any bigger word than rude you add those also to her ) As if she is doing free service she behaves like . The cheapest behavior I have ever come across in my life so far . They charged $180 for the visit and behaved like giving free a free service. The receptionist is the worst and the most rude. I wonder how come they selected her as a receptionist. So besides being rude she is discriminating against people who are getting their papers.Summary, The receptionist, Char, is RUDE and unorganized! The doctor himself is nice and knowledgeable, but unfortunately most communication is with Char. She has such a bad attitude and doesn’t do or follow through with what she promises on the phone. I’m switching doctor due to her. Furthermore, She Deliberately making me wait for more than one hour to slowly process my files and shout at me always!
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November 2023 by Evgeny Golubitskiy
Do not go here, people are rude and aggressive!
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November 2023 by Dan Hogan
If I could give this office a negative score. I would do so. Absolutely the worst customer service and the rudest people. Printer to print out medical for FAA was "broken". 4 weeks later and no certificate. When I called they were extremely rude. DO NOT GO THERE!!!
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September 2023 by Elle B.
went here in morning for a green card medical appointment. the receptionist was extremely rude and unpleasant, what a start to the day ! Miserable people working there. I didnt get any of details about the appointment since my husband called them. Avoid at all cost !!
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September 2023 by Cherie Haven
From the first phone call and the friendly voice wanting to help I knew I was in GREAT hands. The receptionist went out of her way to email me prior to the appointment then called me to ensure I had received it and asking if I had any questions. Dr. Hou is a caring professional who is passionate about helping people.
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July 2023 by Yifei Tian
While Dr. Pen was very helpful and professional, the receptionist is such a condescending biAtch and has been extremely rude from the beginning. AVOID
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July 2023 by Anna Carolina Ferreira
I just called there and the receptionist was being very rude to me, I asked her if she was having a bad day because of the way she was treating me over the phone. She said she wouldn’t give me her name, also said “people like you don’t need the card” meaning green card because I was calling to schedule a medical exam for my husband who I am applying for. So besides being rude she is discriminating against people who are getting their papers. After all that she hung up on me. I called again and she hung up on me again. If I could give 0 starts I would.
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May 2023 by andy carter
I think this place is one in a million. i appreciate having an easy-going accessible small family practice. The receptionist is very caring and accommodating. doctor hou is knowlegable and effective. Ive been a patient since about 2011.
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April 2023 by Tom R.
The folks at Redmond Family Care are medical professionals of the highest order. They care about their patients and go the extra mile.
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March 2023 by Louise Cook
The receptionist, Char, is RUDE and unorganized! The doctor himself is nice and knowledgeable, but unfortunately most communication is with Char. She has such a bad attitude and doesn’t do or follow through with what she promises on the phone. I’m switching doctor due to her.
