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March 2024 by Kim M.
Service here was poor. I asked about mirror that was missing some hardware and the customer service lady said you can call and check with customer service to see if they have the correct hardware. My response was could you please call? She said she'd be happy to do that with that tone and attitude if I'm doing you a big favor. I asked another question about how much the mirror weighed and she said I'm sure it says online. I then didn't feel like buying anything from them. So, I left. Why do I go into a store except to see items IRL and get customer service. The customer service was lackluster here.
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December 2023 by Shijia Li
Poor quality and outdated furnitures. What’s worse, the young man works in the store is way too arrogant and rude!
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September 2023 by Naranbaatar Bayanbat
I don't normally leave reviews for a store, but I had to after going through one of the worst shopping experiences at this store.I bought two sofas from RH Outlet, and went with their recommended delivery company. The sales team was friendly and helpful at the time.On delivery day, my sofas arrived in a truck with no protection, wrapping, or boxes. I didn't notice this at the time, but the inside of the truck was extremely dirty, and the back/sides of the sofas got smeared with oil and grime. Additionally, the back of the sofas were in contact with the side the truck, and got ripped during the transit.Unfortunately, I didn't notice the damage/grime on the sofas until they were moved into my home. As soon as I found out the damage on the sofas, I called RH Outlet, but it took a while to get in touch with someone who could take action about my situation.I called several times before connecting with a manager, but this person was extremely unsympathetic. She blamed the delivery company for the whole experience, told me it was not standard practice to wrap furnitures before shipping, and refused to provide any repair or replacement options.I also got in touch with the delivery company owner, but they ghosted me after a few back-and-forths on the repair, so I was never able to get in touch with them again.I'm now stuck with two sofas that I paid full price for, that are in worse-than-used condition, with no recourse. Please take this kind-of post sales experience into account when shopping at this store.
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September 2023 by Hemanshu Parwani
This is one of the best RH outlets. It's one of the few locations in the country. The selection and pricing was excellent. I repeatedly go there for the finds as the stock keeps updating regularly.
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July 2023 by Kimberly Pousman
Breanne is amazing. I’ve been going here for the past few months and every time she is not only knowledgeable but so kind. RH is lucky to have her.
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May 2023 by Tara N.
Brianna and Oliver have been so unbelievably patient and helpful in helping me select the furniture for my new home. The prices at the outlet are wonderful and I love the quality of Restoration Hardware furniture, but again, what strikes me most at this location is how friendly and welcoming everyone is.
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April 2023 by Rada
They're out of their minds to be charging 'member pricing' and calling that a discount when the item is in shambles.
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March 2023 by Mike B.
I have no idea why this place has such a low Yelp rating. We have found many great pieces and less than half the normal retail price. RH furniture is very high quality and the value this outlet brings is great. They get new items every Wednesday and Friday so you may have to stop in a few times to find that perfect item. The staff is also very helpful and friendly. We will continue to look here first when purchasing decor for our home and highly recommended you do too.
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March 2023 by Megan L
We love this store. They always have great pieces and the team that works there is amazing.We especially love working with Oliver. He has helped us numerous times with design ideas and picking the right pieces for our space. His level of service and knowledge about the product is the reason we keep coming back!
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March 2023 by Marina Boleda Taylor
I can’t speak more highly of this store, specifically the customer service! The store manager is one of the most genuinely kind, helpful, knowledgeable people. She helped me and my husband so much - she has great taste - I highly recommend shopping with her.
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February 2023 by VICTOR SUN
My girlfriend loves shopping here. Sean always patiently answered our question and helped us pick and load furnitures. He is an awesome designer and sales. We had bought several rounds of furnitures from him such as rugs and nightstands! Appreciate having him in the store!!!
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January 2023 by Missa
Love this store - literally want to redo my entire house with it’s furniture. My original review was for the Lynnwood location but it has since closed. All of my photos are of that store. Most of the items were online returns or ding/dent type pieces. Typical pricing starts at the discounted members price that you would see online and go up to 50% off. Some items that don’t sell I have seen go for 90% off but you have to visit the store regularly to get those deals because they go fast. I definitely recommend their quality furniture over other stores because it’s usually built solid and meant to last. Also, if you end up changing your mind you can typically sell it and it retains value.
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November 2022 by Sally H.
I'm not sure how they arrive at their outrageously inflated prices. The place is a rip off.
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November 2022 by Christina Schroeder
Updating for the new location - Great selection! Basically the same as before minus the lack in stock. This location has decent parking and is a more spacious floor. It was easy to walk around to view the inventory.The location of the store is really great. It has a lot of parking unlike the Redmond one. It's also nice to have a North location since the main store is in Seattle. I'm only giving this a four-star because the store is poorly stocked. I've heard that they are building up stock but I'm sure it takes time since this store is new. Things do "fly off the shelves" here so that's something to keep in mind. It's kind of fun to go more often to see what new things they have in (I'm weird and like furniture shopping for unique "pieces"). They also have an email list for if you want specific items that might come into their store. I have loved every piece of furniture or item I have purchased from this brand. The quality and style is worth the price to me. We purchased a bed here recently and was helped by a very helpful younger blonde lady (sorry I don't know her name). I was impressed. Overall great experience. Thanks again for making an above average brand!
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November 2022 by Katherine Li
Bought dresser and nightstand at a good discount. Shawn helped me in ordering the furnitures and loading the furnitures. He is a great salesperson! Thanks for the service!
