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January 2024 by Houda Mordi
I've been a customer since 2019 and today I had a very bad experience at the store with a stupid manager who just told me to call customer service and ignored my request.The manager I spoke with exhibited a lack of empathy and understanding of the issues I encountered. Instead of addressing the root cause of my problem, I received a generic and unhelpful response, further deepening my dissatisfaction. It's disheartening to see a lack of effective leadership in resolving customer concerns.I believe well-equipped to handle escalated matters with a proactive and customer-centric approach. My experience has left me questioning the overall commitment of your company to customer satisfaction.I hope you take this feedback seriously and consider implementing improvements in both frontline customer service and managerial responses to ensure a more positive experience for customers like myself.
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December 2023 by David Pomeroy
Very knowledgeable and helpful staff, solved my issue of converting an unused phone into one that could substitute for my misplaced one quickly
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December 2023 by Tfarham X
Thank you AliI appreciate your time and positivity for this early morning. You helped me putting the screen protector and setting up my Apple watch. Awesome
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November 2023 by Pattie Ciru
Christian, Nathan, Brannon are great regardless of brannons lack of differentiating great musicians. Christian was so patient with my very annoying issue and I can't say thank you enough. Top tier csr!
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November 2023 by CDaarnl
#Best #socks ever! Christian was extremely #helpful in choosing the right pair for me. Can't wait for the #Christmas #line-up to be released, I'll definitely be back.
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November 2023 by Travis Bratton
Went there this morning for a new tablet. Some of the best and funniest employees I have ever met. Definitely recommend this location.
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October 2023 by Rick Wolfsberg
the employees were kind but the store manager was very mean and rude to his customers....if he has no education and needs some ethics lessons or he should be released without holding such a position...His name Deepak Singh….
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October 2023 by Angel Wolfsburg
the employees were kind but the store manager was very mean and rude to his customers....if he has no education and needs some ethics lessons or he should be released without holding such a position...His name Deepak Singh….
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October 2023 by Prayagraj Gandhi
Great experience, Ali was super helpful and took care of our needs quickly.
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September 2023 by Jainam Contractor
One of the worst and dumb store representatives ever met. They are extremely rude. Went in the store for some billing queries as i was charged $70 extra for a line added for 10 days of the billing cycle, i was talking to Brannon and suddenly representative by the name Ali came in between the conversation and started being rude.
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September 2023 by Dana Cofar
We've been with T-Mobile for more than 10 years and today I want to pay my bill today and they charged me $5 extra to pay with cash .I forgot my credit card home this is the weirdest thing I've ever heard in my life . I'm planning to change the mobile carrier right the away .And always wee pay are Bill in time. They gone lose a long time Customers becose they hungry to steel customers money.
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July 2023 by John R.
Very Meh! experience overall! Nice new building and showroom but the personnel could use some pointers.
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July 2023 by Josh Cab
They activate customers phone lines and send them to other store if they don’t have the device just to lock in the activation. Trash and desperation to hit numbers.
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July 2023 by Ethan Burger
Never received better help at a phone store. Never *expected* to get good service at any phone store, frankly. But the technicians were extremely helpful and useful, and made the experience perfectly painless.
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July 2023 by Kaufman Household
7 people standing around, but none are capable of helping. Idiots. Close this store too. The manager is a reall tool.
