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April 2023 by F Lauren
The application did not let me take a picture of the mileage and gasoline, and told me to just leave the keys, the next day they charged me an extra charge for gasoline, it is the first and last time that I use Uhaul, by mistake also when I received the truck I did not I checked that it had less than what the document indicated. Next time I will look for a new moving company. When I received it, I did take a photo... on my cell phone and not the application to check it.
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August 2022 by Pavel Krymets
They changed the truck size, the location and the time of pickup from 8am to 5pm. Ridiculous.
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November 2021 by Sidd Puri
Poor service.The hand cart I rented wasn't in the truck. When I sent someone to pick it up, they ended up with the wrong kind of cart (not the one I had rented). So we went back to exchange it. We ended up being billed for both of them. Also I couldn't log in to the web site when I returned the truck after hours, so they billed me an extra day for everything. Other uhaul locations are more understanding.
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August 2020 by Robert Baake
5 stars for Adam
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July 2020 by Nolan D.
I made a reservation on July 16th for a 15' moving truck from Redmond, WA. I was just told 12 hours before my scheduled pickup that there are no trucks available for my move tomorrow. I understand things are difficult during COVID-19, but why would you confirm an order that you cannot fulfill?? Now I am stuck with no moving truck and I have to move in the next 24 hours. I will never use UHaul services again. Next time don't promise your customer a service you cannot fulfill.
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June 2020 by Crystal G
Terrible location. They left me a voice message threatening to cancel my reservation after they change the pick up time on me 3 times. Truly terrible customer service.
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December 2019 by aditya nigam
Good trucks and helpful and friendly staff
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September 2019 by Rich Zuerner
This is a great place. The manager, Adam, is helpful, friendly, and efficient. We had need for a last minute equipment rental, and he came through.
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January 2019 by Chad Mills
My wife is an artist and with an upcoming cross-country move I needed 29 picture/mirror boxes--quite a lot for a specialty item like this. I called a few uhaul locations near my home in Bellevue and all three told me they had between 6 and 8 in stock.
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December 2017 by Benjamin Lehman
I had a reservation to pick up in Redmond. They changed my pick up location to twice the distance and couldn't find me anything until the next day which I had scheduled the moving help for the day of reservation and couldn't cancel. So I drove 20 miles round trip to pick up and drop off the truck, but only moved my stuff 5 miles away. Plus I returned the truck over half tank on accident and instead of giving me an additional credit for the gas. They charged me for the 1.4 miles that I went over on my estimated mileage. I've used u haul for my last 4 moves. I even used them to go across country. Well no more I will never use u haul again. Fool me once shame on you.
