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November 2023 by Pauline J.
These practitioners have been great. In the three weeks of going to ATI twice a week my level of pain went from about a nine to about a three. I have four more weeks of physical therapy scheduled and I am hopeful that my issues will be resolved in this amount of time. I highly recommend ATI Physical Therapy.
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November 2023 by Tony R.
Appointments were the same routine of easy basic exercises requiring almost no employee involvement. When 1st bill arrived, sticker shock occurred. Even with insurance company paying 60%., each visit was costing over $131.00. Front desk had cell phone bar code reader for instant 5 star google review., explaining their good ratings. I paid off entire balance almost 2 months after last visit, only to receive another bill of several hundred dollars for visits occurring after cancelation. After being sent around the horn for a week, I straightened put the billing matter, only to receive the bill again next month. After going around the horn again with them, they refused to settle the matter. My choice was to pay for visits that I did not attend, or take them to court. I never want to see another ATI bill in the mail again.
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September 2023 by Vicky Voeller
Therapists are friendly and smart. What I also liked is that even if you're with your own Therapist. They all watch for others clients.
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July 2023 by rtn wa
Many years of sports and active adventures have caused many years of serious aches, pains and pulled muscles; all of which have required rehab, PT or some other kind of fix. The Fairwood ATI stands head and shoulders above the rest I have experienced through the years. I am impressed with their great listening skills along with knowledge of muscular, skeletal, anatomy and connective tissues.Challenge goals are encouraged and exercises are closely monitored. I recommend this facility to anyone who needs serious focused rehab.
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July 2023 by Ginny G.
I would give 0 stars if allowed, I want to warn people before they start and get into there billing scam! I have been taking my mother to ATI since 10 /2022 and have been having problems with there billing dept. from the start the people that charge you the copay at the facility can't do anything about it they tell you to call the # on bill when you call # on bill you better have alot of time and patience to w saw it because you can be waiting for 1 to 2 hrs before you get someone and then get conveniently get disconnected try to call back and sometimes get a busy signal and when you do finally get someone the problem doesn't get solved ! It is now 7 / 20/ 23 and I am still trying to get the billing solved! My next step is going to the ATTORNEY GENERAL! I was told yesterday that they were going to have a investigation and coul be 30 to 45 days before I get an answer! Hope the ATTORNEY GENERAL can get results and do there own investigation! I will give the results afterwards!
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June 2023 by Billie Mullen
There very warm and welcoming ?.. actually feel like they care &want to help you get back to being active!! Kathleen & MARK are knowledgeable, understanding, patient...great place for physical therapy... wait list but worth the wait...?
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June 2023 by Alison
Really kind staff have taken excellent care of my daughter. Her legs have improved and she doesnt have pain as much as she used to.
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May 2023 by Greg Cassell
Had some facial drooping and the Physical Therapist at ATI Fairwood was phenomenal. This isn't a typical Therapy situation but they did a great job and were professional yet fun to be working with.
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March 2023 by Tiirina M.
Worst experience at a PT clinic ever. The therapist was rude and incompetent. She took my pain from a 2 to an 8 with one exercise. I told her I had EDS and it would be a problem. I only did the exercise for 1 day and it still ruined all the progress I had made on my own with a massage therapist and chiropractor. 2 useless visits and wasted money. I would never recommend this place.
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February 2023 by Eileen D.
My care was great but the BILLING IS HORRIBLE. I'm one the phone waiting to speak to someone for 1 hr minimum. Trying to resolve their billing discrepancies that their own department does NOT document. Gave me a discount then charging me. Next telling me I had a visit that I didn't go to. This is a YEAR AFTER my treatment. I'd mark 1 star but feel bad since the actual therapy sessions were good.
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January 2023 by Mircea D Sitaru
Great place, Very friendly and knowledgeable people. Highly Recommend. Thank you Mark, Bryan and everyone else.
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December 2022 by Kirsti Ritalahti
Even though early in the morning it seems that they could use someone on the phones or as a backup, I find the staff, and in particular Bryan, to be extremely knowledgeable, positive and professional. Thank you.
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November 2022 by Tyler Barton
Great people and environment. Also great music. Already getting some movement back in my arm after major surgery.
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November 2022 by Kirk A.
I went to ATI fairwood has the next step in my sciatica rehab. I'd originally went to urgent Care which ended up giving me stretches and exercises to help with the excruciating pain. Over the next 3 weeks I did more and more of the stretches and exercises and found that the excruciating pain was subsiding. I finally got in to see my general practitioner and he said the next step was to go to physical therapy. In going through my insurance provider they recommended ATI. A month ago I went to ATI fairwood. My initial consultation was very good as I believed my PT actually listened to what I had to say. Yes I had done my job to be able to relate what had happened and what I've been doing but it was great to see my PT listen to what I had to say and Incorporated it into my physical therapy routine. My coverage only provides once a month so it's been 30 days since I went to my first appointment. But I feel that since I was honest with my PT that allowed him to recommend the next stage of continued stretches and strengthening. At this stage is excruciating pain is gone. It wasn't easy I had to keep doing my stretches and exercises everyday. As I went in again today my feeling that my PT listen to me and Incorporated the information I gave him into my next stages which is more stretches and exercises for maintenance. He did a good job of explaining to me in different ways until I understood what was going on and why he had recommended the next course to help me not experience that pain again. I have to say that this was teamwork. I had to be honest with my PT and I had to be honest with myself. I used to think there was no way they'd know whether I did my stretches and exercises regularly. But it has physical examination he could tell that I was regularly doing my exercises and stretching. They weren't easy and I often questioned myself but each time I stayed the course as the second part of our work together. As I looked around the room during my two days of physical therapy it seemed like everybody had a dedication to their patients. I don't know whether the patients were doing as their PT advised, but I saw that everybody genuinely cared about their patients.
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October 2022 by Gabriela Blue
Relaxed and knowledgeable. My pain started improving from the first visit.
