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February 2023 by Lilia Eyzenberg
The soccer ball was defective. The hole for the pump did not align so it was impossible to pump the ball. We contacted the seller asking to fix the ball or replace it. However, they were not able to process the claim because my son received the ball as a present, and we didn’t have a receipt. The quality of the ball is as good as the quality of the customer service.
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February 2022 by Tony N
I ordered an Axe baseball bat for my son said it was $149.99 on 02/14/2022 from Amazon but seller was Baden Sports we got the order confirmation email however on 02/16/2022 we received a cancelation email saying \
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July 2021 by Stacy Lester
I ordered a ball to behave my daughter’s name on it. I was notified a few days later after paying that the color was out of stock. I emailed and was told to lick a different color. I did. I just received her balk and her name was not on it!
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June 2021 by Faye Lyon
This is the worst company ever!!! I have left three messages with the "successful customer service" with no return phone call. I then tried other numbers on the directory, such as marketing (whose voicemail was full so you could not even leave a message) and accounting, who also wanted me to leave a message. There is no way to talk to these people. Never will order anything from this company because there is no customer support to assist.
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January 2021 by Virginia Davis
Excellent customer service and backing of their product. I purchased a Bocce set from an online seller and the carry case was defective. Baden responded immediately to my request for replacement. The communication with customer service was terrific and a new case was delivered to my door in a week. The Bocce balls are of excellent quality as well.
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December 2020 by Lisa T.
We ordered a personalized basketball for our son and while it arrived in a decent amount of time, they spelled his name wrong on the ball! I called and sent emails and then called again and finally got someone who made a few statements like, "mistakes happen". True, but not a good business philosophy. I stated several times that I needed the ball by 12/23, and she said it shouldn't be a problem and would email me when it shipped. That was 12/21, and at EOB on 12/22, it still has not shipped. Mistakes can be made, but it really is the attempt at service recovery that counts.
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June 2020 by Conrad Doud
Unbelievable customer service. I received a set of bocce balls over a decade ago and they have endured all sorts of wear & tear. We were playing across a creek one day and one of our tosses fell short and the ball shattered on a boulder in the middle of the creek. Well, we played on, just using 6 balls for another 5 years or so. I finally decide to email this company to see if I could buy just one replacement ball from them, rather than buying a whole new set, and they offered to mail me a replacement ball for free ... a DECADE after the initial purchase. I don't write reviews often. These folks earned one.
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May 2020 by Marlise Cota
Super impressed with their service and also the product! I got the giant tumbling blocks...super happy and best Mothers Day gift! Thank you and definitely getting 2 for for my boys
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April 2020 by Sherri Pretty
Originally was very upset with return policy. Called and emailed with concerns about quality of product and return policy. Am pleased to report that this company listened to me, and did their best to make it right. Excellent customer service. Would recommend to everyone.
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April 2020 by Tricia Villeneuve
I ordered the Huge Jenga game and the response was a Nepolian Dinamite Giff!! I about peed myself. This was so funny
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December 2018 by Amy Rogers Hohulin
I ordered a personalized basketball and it looks wonderful. We own several Axe bats and they are our boys favorite bats.
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December 2018 by Christine Smith Morrissey
ordered 2 balls at 54.99 personilzed for my nephew and son. error when printed both kids name on both balls. They would not take back since personlized and said only option was to purchase 2 more balls and they will write there names in them so 119.00 plus another 60.00 for new ones. no way. Merry xmas
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August 2018 by Aaron Rumrill
Great group of guys running the place. Treated me well!
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July 2018 by Kathy V.
I am always careful about buying online from far away (across the U.S.) but was very, very pleased with their customer care. I called them after hours with a question and had more than one customer service person call me immediately the next day with a great answer. My son loves his bat! We will order from them again!
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April 2018 by Calvin B.
I ordered a hard maple pro version 243 on 4/10/18. The website showed it was in stock. Today is 4/18/18 and they have still yet to ship my bat. Yesterday Maddy sends me an email saying it would be shipped yesterday or today! Today I contacted them and Maddy says oh today or tomorrow it will be shipped. What will she say tomorrow? If you don't have the bat in stock, you should be very clear and upfront with your customers! This is unprofessional and unacceptable to string your customers along and make them wait 2 weeks or more for you to even ship the item they purchased. I will not do business with this company ever again. Buyer beware
