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March 2024 by Cherylann Brown
I split the difference with them so I didn't have to put money into my old car to resell it. It was easy and quick, and I'm very happy.
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March 2024 by James vanRosmalen
Super transparent and easy transaction. Was in and out in under 60 minutes with a fair offer.
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March 2024 by Lindsey Cordts
Came in with online offer but no appointment and they were able to get us in and out in an hour. My offer amount was the same as quote and I walked out with check same day. They handled all the paperwork and let us know what we had to do to wrap the sale up. They even topped up one of my sister's car tires while we waited! Excellent customer service from each employee we interacted with.
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March 2024 by Lori Dow
Great selling experience. They gave me a check for exactly what they quoted me online. The entire process was only 45 minutes and it was very easy.
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March 2024 by Amanda Hillis
Easy, quick, efficient, great pricing, very happy overall! Quick and painless it was excellent!
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March 2024 by Bikram Cheema
Great place if you need to sell a vehicle. Give reasonable prices and a lot less headache than traditional dealerships.
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March 2024 by T Leung
The buying experience was great. It would be better if I could get a service record of what was done to the car. My understanding was that Car Max performed an oil change for all their cars. But nothing in writing for record. What other things was done besides the inspection.
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March 2024 by John Opstad Jr
It was a great no pressure experience as my wife had already went online and did the hard part. I just had to drive the truck and if I like it take it home. They even gave me a good price for my trade in. Charity at the Renton was short of nothing but amazing since we did come a day before our appointment just to sneak a peak. All said and done I love me new truck and have been recommending Carmax to coworkers
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February 2024 by Sarah Cahan
Love the low pressure sales we experienced. It was nice to take the car out without a salesperson in the car, trying to sell us.
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February 2024 by Stan Andrushov
We had great experiences with Ben:) That was pretty easy and quick process. Definitely can recommend this place?
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February 2024 by Silvia Paz
Bought a car and made the mistake of not having a mechanic check it. It has SO many issues. With less than a year of owning it. They sold me a car that has a leak in the floor boards, needed a whole oil housing unit replaced, new rotors, a power lift that stopped working…told it had remote turn on, but when I called, it’s too old a model to work. Nagivation is so outdated I don’t use it. happy almost one year anniversary to me. Have a mechanic check before you buy a car. Because they sold me a car that barely works and now I’m stuck paying for it.
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February 2024 by Xiujian Xie
Awesome customer service. Fast and convenient. Deal is fair. It should be noted that if you are selling a leased or financed car they will need to call your lender to verify the buyout amount and some lenders don't work on weekends. So be sure to have them call the lender during weekdays even if the transaction won't take place until a later time. I wish that their staff could let me know of this ahead when they finished appraising the car.
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February 2024 by joseph mogunde
It has been a downer experience many atimes with Narcissistic people working there especially service department employees. ERIK is the worst with bad attitude, disrespectiful, with poor communication skills and discriminatory.
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February 2024 by Macharia Paul
Extremely poor customer service3 months down since I purchased my car, there are critical issues that are yet to be addressed. I call the customer service every day and they always promise to help sort my issue out. However, that's never done. It's so frustrating ?
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February 2024 by Fredrickson Rick
My experience is still in progress. The first vehicle I got had several issues with paint coverup that turned up after the first week. There were a couple items noticed initially and Carmax offered to get them fixed. However, while It was very hard to notice until spending time with the vehicle, the issues were much worse than expected. The response from Carmax has been outstanding. Another vehicle is on the way and should be here by 2/10/2024.We are very appreciative by the Carmax process and response to the issue with the first vehicle.
