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January 2024 by BMW BMW
In this place, ATMs have not been working for the second month (they do not accept payments by credit cards), I stop by every time in the hope that they have been replaced, but everything is useless.
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September 2023 by Anonymous Monster
Bad customer service. The guy just talks over you and dismisses you and your situation. I have a direct deposit in limbo and he refused to help. Thanks! Good thing I also have a credit union account that pays back interest. Only used this account for debit perks I can live without. Bye! Was here on Friday 9/8/23 at 11:20am.
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July 2023 by Mark Dean
Wanted to withdraw $ as quarters to do laundry. System was down so no quarters for me. 2 stars for the nice security guard.
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July 2023 by Lauren V
they cancelled my appointment the day of and only left me a voicemail saying to call back. good luck getting them to answer the phone.
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April 2023 by Hugh G.
Nice that drive thru remains open, as many Chase have closed theirs. Friendly staff. Never a problem with ATM.
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April 2023 by Cyndee L.
I've had several bad experiences at this particular branch in Renton. Just when I thought my past issues have been resolved, I gave them a 4th chance because it's nearby. I go there today and run into an issue that they assured me last time we're not being issued again. They give me a slip of paper with a customer service number to call, which is already an inconvenience. and when I called they say they are unable to help me until my deposit is processed 2 to 3 days from now. I Never had an issue with Chase Bank in Lakeland Hills And I've had my account for More than a decade. I believe it is just this branch and would recommend to anyone to drive out of your way to go elsewhere. Save yourself the hassle!! Hoping to make someone's day go easier.
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March 2023 by J. Alberto Cabrera
Really bad customer service. Notary person doesn't even know his duties. Avoid this location
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December 2022 by Cassie G.
THE ATM MACHINES NEVER WORK. BOTH OF THEM ARE DOWN. How aren't the atms being serviced, this is two days in a row. It's so inconvenient, now I have to drive again to another chase ATM location just to pull cash. Please get new ATMS or fix them asap for your customers.
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October 2022 by Lue Schorzman
Broken ATM’s, only one teller open and long customer wait.
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August 2022 by Robert Collins
Worst bank ever. Lazy incompetent staff. Ever try calling them, and it's 5 minutes to navigate their damned menu, and then NO ONE EVER PICKS UP THE PHONE. Went to the bank, parked in the parking lot, called, watched the staff there talking amongst themselves IGNORE THE CALL. So they are going to loose my entire family's business, personal, and business accounts.
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August 2022 by Alex T.
Can never access their amazon locker because their hours are bad and they keep it indoors.
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July 2022 by Keith Hutcheson
Great bank so far fees are lower than my other bank and I was able to do it all online without wasting any of my time thank you Chase Bank for making banking a pleasure it is more service oriented instead of bank oriented plus they got the coolest nails out front
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July 2022 by W C
Useless bank branch. Never picks up callsUnprofessional manager and employee
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February 2022 by KELLEE BOYD
I've gone to multiple locations, this being one of, em to open a new acct. Each location never have bankers available! I've never in my 49 years of life, have ever had to beg some one to open an acct for me. This is ridiculous! I've been to the Tukwila location multiple times as well. I'm going to seek out another bank to do business with.
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February 2022 by Duncan McKelvey
I came to deposit a check and Hanh was very helpful when I ended up needing to reset my debit card PIN as well. She gave me some helpful tips regarding the Chase app.
