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March 2025 by Nguyen Thuong Ly
Every time I came here , service pretty good. The lady so sweet and very helpful . I should ask her name next time :-) Thank you 😊
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January 2025 by T Adams
Bought a trimmer that broke same day. Store wouldn’t refund with receipt in hand. Will not ever be shopping here again. Buyer Beware!!
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October 2024 by Alexander
Excellent store for beauty professionals. Good selection, friendly staff. Always helpful with advice or consultation.
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October 2024 by Deborah Mayes
Very Professional Place with over the top Hair products and tools. I gathered a lot of information from sales rep when running into Issues. Will be back Thank you!😃
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August 2024 by Kristina Waters
Helpful, quick, friendly! Clean store, great products, sales up front and well advertised
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July 2024 by Michele Gipson
On March 13, I called and spoke to a manager at the Federal Way location about their return policy for specific items that I had. I explain to her I was not able to find my receipt but wanted to know the return or exchange policy and told her what the items were. She told me there are no restrictions and she recommended that I call customer relations to walk me through how to get my receipt online through my online account. I called customer relations and they told me the same thing as far as the return policy after I told them as well what the items were. They also walked me through how to retrieve my receipt from my account. I told both individuals that I spoke to that nothing had been opened or used. My customer changed their mind. Same day around 4:30 PM, I went to the Tukwila location where I bought the items to make the return and/or exchange. The gentleman In the picture is who I dealt with. He told me I was not able to return it. I explained I called customer relations and a manager in Federal Way and they both told me I was able to make the return. I showed him the online receipt that did not outline any restrictions and that I was told no restrictions. I told the gentleman that I will call customer relations and put them on speaker for him to hear. He said if they say to return it then he will return it. I even told him if customer relations changes their mind and says something different, I won’t return the item. But I drove all the way from my home on Alki Beach based on what I was told. Customer relation’s feedback was consistent with what I was told by two different people. I called customer relations while in the store and spoke to a representative (see the attached with her name). I had her on speaker. She too saw that I called and said I can return the items. I explain to her what the gentleman was telling me even after I showed him my online receipt. She said more than once while on speaker that I could return the items. During my conversation with her, he kept interrupting me while I was talking to the customer relations rep and I had to ask him several times to please not interrupt my conversation. He continued and after awhile, I told him I felt that he was badgering me and harassing me. He thought it was all a joke; he thought it was funny; and kept taunting me Interrupting my call ignoring my several requests not to; and, laughing. He continued with his behavior and I started to feel very harassed so I called a good friend to conference her in on the call with customer relations. He then called the acting Manager Sydney and started playing the victim. He then started acting like he was afraid for his life; I was scaring him; and said he was calling the police on me. Again, I’m on the phone with customer relations this entire time speaking with her.
This store is the absolute worst location that I have visited in the past 11+ years!!!
Very unprofessional staff and horrible customer staff. See the attached photos for more documentation.
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June 2024 by Qi Spirit
Very helpful staff
I found what I needed
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May 2024 by Alexi Molinari
Super helpful staff. Thank you for your product suggestions!
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February 2024 by Johnny Monasterio
They don't take cash. So don't forget to bring your card.
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January 2024 by dhadra jutt
best cream
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December 2023 by Al Nejashi
Only for licensed barbers not for public
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September 2023 by Mercea Strecker
I stopped going here because of the extremely rude treatment by the manager. Not only was she rude and angry being asked simple product questions but I observed her yelling at another customer over a return. Have been back twice since and it was exactly the same, so I avoid this place at all cost. The people I saw her yelling at were people of color, so draw your own conclusion.
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August 2023 by Cat Sae
Believe the reviews. Lady is rude
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July 2023 by Shawn Dannar
Low stock on lots of items
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July 2023 by Dirshaye geberemariam
Verry good
