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June 2025 by Enrique Molina
I've been coming here for years. They're always been good to ke. They give you suggestions if things are worth fixing or not. The crews are wonderful, especially Sean.
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June 2025 by Vadik Pal
Awesome customer service
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June 2025 by Alexis Cummins
Been coming here for years and everyone is always so helpful. Whether it’s for a routine oil change or something more serious that’s come up, it’s always a great and smooth experience.
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June 2025 by Robby Sevigny
Always friendly
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June 2025 by Noah Pang
Quick battery installation with no appointment
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June 2025 by Sanjay DUDDUPUDI
I have been bringing my car here regularly. The team is efficient, punctual, highly communicative, and always friendly.
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June 2025 by Delton Lewis
Love the service here, been coming for years. Wouldn't trust my car with anyone else. I would highly recommend
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July 2024 by Andrea Braun
I get very personalized service at this shop. They have done a great job for me for years. This time was just an oil change, but when I've had work done, they have explained clearly what needs to be done and answered all my questions.
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July 2024 by Oyunbileg Dorjdamba
It's pleasure to share my recent experience with you all about my first time visiting here in emergency situation related to my car AC issue and I am so grateful to Renton Highlands Firestone Team for their good service!
Thanks Team
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July 2024 by Katielynn Reyes
Firestone team and manager were professional with helping figure out what’s wrong with and fixing my A/C. I greatly appreciate the time taken to care for my car from the hardworking people at this facility, I really can’t appreciate them enough for their wonderful work they did and do on the daily.
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June 2024 by T F
Date: 06/06/2024
This is just my opinion- don’t let your girlfriend, wife, aunt, mother, sister, go here alone.
I’m not sure if it was intentional or unintentional, but an automotive repair shop should not do a “courtesy check” of the air filter, then leave the air box and MAF disconnected, and finally tell the customer that it’s running rough and has a check engine light. I had to leave the house to go and “fix” her car.
Shady business practices, or at the very least, not professional (and not safe at all).
You’ll probably be ok if you go here, but me personally, I would suggest you go somewhere else.
Note:
If you have a problem like this with the company, it’s very difficult to get into contact with an area or district manager.
See pics below:
The 4 circled areas were all completely disconnected when they let my spouse drive off the lot. I fixed it in 60 seconds, ran the codes, and it’s exactly what the shop left disconnected.
Works perfect after connecting the basics and the code cleared. ?
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June 2024 by Brent Kerr
Dishonest experience overall. I called Friday to ask about cost to recharge an AC system and was told "$150-200 depending on how much refrigerant it takes to fill your vehicle". I scheduled for Tuesday to have my AC system checked for a leak and filled with refrigerant. I got the call a few hours after dropping off my vehicle that they could fill my refrigerant for $680 and also I needed a new cabin air filter for an additional $65. I had just replaced the cabin air filter 4 days prior when I first started working on solving the AC issue and told them such, and when I called them on it, they admitted they didn't even check the filter, they just recommend it at my vehicles current mileage. An easy $65 bucks for them I guess. I also asked about the price being 3x more than what I was quoted and was told they made a mistake when the made the quote, they had the wrong year of my vehicle. I asked the first person I spoke with and the manager Chris if they'd honor the mistake they made and meet me at the price they originally quoted, but both declined. Mistakes happen I guess, but they certainly didn't do much to rectify it. Combined with the cabin air filter, it seemed like a dishonest experience all around. Needless to say I did not have them do the work, at least I'm only out a day of coordinating my schedule without my car.
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June 2024 by Suraj Mirpuri
Did an oil change on my truck - no complaints, very friendly and fast.
They told me it had a slow oil leak - which is much appreciated that they let me know. They also told me to do a dye tracer for like 80$ extra and then they could fix it later when they knew where the leak was from.
I took it home. Took the plastic engine cover off (1 screw) - It's pretty obvious to the naked eye where the leak is from ?
I'm thankful they told me it had the problem - but it seems a little upsell-y to have me pay for dye when it's easily visible and really not necessary.
I'll have it fixed elsewhere ?
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June 2024 by Alejandra J. Acosta
Staff was extremely helpful throughout a stressful situation. I was spoken to kindly, and made conversation beyond car repairs. I am very satisfied and will continue to be a Firestone customer at this location.
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May 2024 by Quynh Ton
This Firestone location provided subpar service. Despite bringing my Mercedes in for a noise check-up, grease stains were left on my door panel and upper cloth frame, presumably from the mechanic's oily hands. When I raised the issue, Chris attempted to clean it with a blue paper towel and solution, but his efforts fell short, leaving visible marks. The manager's response was lackluster, and Chris even shifted blame, denying responsibility. This experience was not only disappointing but also showcased unethical conduct. Additionally, I observed the mechanics working without gloves, contributing to the spread of grease throughout the areas they touched. Beware of this location's tendency to deflect responsibility onto customers and its subpar cleanliness standards.
