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October 2024 by Loren Malo
Geico is the suck kept jacking up my rates every six months for no reason and they say it’s because of inflation lol such bullshit. They also screwed over my cousin. He had to get a lawyer. honestly, all car insurance companies suck. It’s a scam. That’s America for you.
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October 2024 by Tonya Porter
Bad service/ NOT GOOD ON EXPLAINING THINGS
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September 2024 by Megan Barber
Will leave you stranded on the side of the road due to their policy of only 3 roadside assistance calls per year. They don’t care if you’re a woman, or if it’s late. Will be changing to another company
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August 2024 by Chelsea
Continuously lowers my driving score because it says I’m driving while on my phone when I’m sitting in the passenger seat, worst customer service I’ve ever dealt with as well
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June 2024 by David Small
***Please read***The worst customer service I have experienced with any insurance company, I was in a non-fault accident last month, Geico is my insurance provider (I will be finding a new provider asap). The entire experience has been horrible, low-level employees that have no authority to make decisions, no compassion for their own customers. Any movement on my claim was because I was hounding people and escalating to management. I understand insurance companies are trying to make money, but it is pretty low for a company to actively try to screw over their current customers. I will be taking my business elsewhere as soon as I am able to.
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June 2024 by Jacob Myers
Imagine being with the company for 15 years... 15. Then get a 150% increase when you have a clean record. Make it make sense.
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May 2024 by Rita Willey
I recently switched from geico to progressive witch saved me a lot of money. The last month I paid geico I actually received only 2 days worth of coverage. The person that was helping me said they would be issuing me a refund check. Its been 3 months and they still haven't issued my refund. I cant get ahold of a person to ask a question and the computer is giving me the run around. Geico used to be a great company and I was very loyal to them. I don't know what happened but between the rate hikes, computer run arounds and the lies, I think something bad has happened with upper management. If they keep doing business like this they will continue to lose customers.
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May 2024 by Finn Andrade
I applied to work here, and at my interview, some manager said something along the lines of how I will work harder here than I ever have anywhere else. So basically, unhappy employees, and by the looks of the reviews on this page, unhappy customers. Got it.
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April 2024 by L G
My insurance went up for no reason. The customer service didn’t help. I told them progressive has cheaper insurance. And good driver discount made a big impact. They didn’t work with me and said we don’t give you discount for not leaving us.im not saying I want a discount for not leaving? I want good driver discount. What an mean guy
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April 2024 by King Alejandro
My insurance went up an extra $50 dollars because of "other bad drivers" my driving record is clean and I've been with them for years, I've never used geico for nothing and all I do is pay them every month.
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April 2024 by Brent Morlock
I’ve called the help center at least 5 times to resolve a payment dispute and they continue to refuse to allow me to speak to an actual person. Every option I’ve followed the prompts tells me to pay them some incorrect amount or chat online and then hangs up on me. It’s infuriating and there is no way I can speak with anyone. The worst customer service imaginable.
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April 2024 by john Watson
Terrible customer service, no one picks up the phone, multiple issues with this company . DO NOT USE GIECO
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March 2024 by Lei
Thank you for my insurance. Will increase more coverage at a later time. Appreciate how fast you respond when assistance is needed on calls to check my policy, etc. and road side help.
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February 2024 by Robert Wise
3 cars and an RV on my Geico Policy. We had no claims EVER, but Feb 2024 our rate went up 300%. When I called they said its due to Washington's Crime rate!?! Really? 300% No More Geico for me.
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February 2024 by Manny Rush
GEICO was such a a joke!!! My car was stolen and the whole time they made me feel like I was the suspect. They did everything the could to drop me. I was the victim. The person who stole my car got arrested and they still were trying to find a reason to drop me. I recovered my car, they didn't have to pay my bank, so I didn't see the problem. This insurance place is a joke!!!
