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December 2025 by Cassidy Castellanoz
Update to the business response: it’s been 4 days and they have not reached out to me..
Brought my vehicle in for service on a Monday, and was told it would take 1 day, 1 1/2 at most. By the end of day 2 I was told they needed another day. I requested a rental, and my advisor Jason set me up with enterprise. Towards the end of day 3, I still hadn’t heard anything and had to again chase down answers/ communication from Jason. I was told they would stay late to finish the repairs but wouldn’t be able to complete the testing to release it to me. Since this was the day before Thanksgiving, he said my car wouldn’t be ready until the next Monday (so 1 week after dropping it off). I asked about the rental, as I didn’t want to pay for insurance for that long. My advisor ASSURED me that it would be covered and he’d call them to make sure. I was skeptical but again, he assured me it was covered.
Monday rolls around, still no update so I had to again reach out. Now I’m being told the tech is finishing repairs and it will be ready around 3pm.. what happened to it “just needing testing” as all repairs were supposed to be complete?
I arrive after returning the rental, and being charged $102 for it, and ask the cashier how I’ll be reimbursed for that charge. She gets Jason, and he tells me (in front of her) to email him the receipt and they’ll cut me a check to be mailed to me. Before I even pull out of the parking lot, Jason text me asking if I’m available. Claims he ran out to find me but I was already gone (I wasn’t). Now he’s saying they can’t reimburse me but they can offer my next oil change on them.. I tell him I don’t accept that, and he said he’ll talk to his manager again and get back to me. I’ve had to send multiple texts and an email and still have no resolution. It’s been a full week now with no response from Jason.
He’s saying I’m responsible for the charges, even though he assured me they would be covered. I would like to be refunded for the charges he told me that I wouldn’t be responsible for.
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December 2025 by Cody Koehn
Had a very fast and pleasant experience with Jeremy AKA Jay. Very professional and enthusiastic, he made trading in a car and purchasing a new vehicle simple.
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December 2025 by Mark Maras
Got a really nice Volvo s60 from Good Chevrolet on Renton like 2 months ago. Teddy was my salesman and he was wonderful and very helpful with the process and what to do.
It’s the nicest car I’ve ever had and thankful.
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December 2025 by Kartikeya Bhardwaj
Just had a very pleasant experience buying an equinox EV at good Chevrolet. Channing and Andrey were great. Channing walked us through the whole process and made our experience of buying a car very smooth. This is one of the best car dealerships I have been.
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December 2025 by Adam Christian Smith
My family and I have been customers of Good since the 80s. I have had my cars serviced there always.
This oil change, it cost $190! They've priced me out and I will likely never return. I'm sad.
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December 2025 by R S
Here’s something you don’t find everyday…a really good car buying experience at a car dealership! Well I had one here at Good Chevrolet getting my Chevy Colorado ZR2. I got as good a deal as anywhere in the country (based on the various car buying websites) and got pretty close to the $ I wanted for my clean Silverado. Worked w Tim and Tim who worked efficiently thru the sales process and paperwork. Good Chevy is Good! Pretty sure I’m the first reviewer to ever say that!
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December 2025 by Dis3as3d
Terrible experience with the service department. Dropped my truck off Nov 25th. Today is Dec 6th and all Ive received is a text saying their parts department was out sick 5 days ago.
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November 2025 by Jan Moshier
I had a great experience buying my Tahoe from Andrey “Like the Giant.” He made the process quick and easy, and everything went smoothly. They also took my old Tahoe as a trade-in and were very fair and transparent in their communication and negotiations. I would definitely return and work with Andrey again. Highly recommend!
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November 2025 by Mehrafzoon Atayee
Always helpful, Carl Knoll is the best !
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November 2025 by Kuh Barrett
I wanna thank CARL A KNOLL for being the hero of the day for me. I recently purchased a suburban and my tire went flat, Carl who just happened to be running errands after his shift stopped to help me. The kind of kindness and integrity says everything about the people who work at Good Chevrolet and the company behind them! Just another reason why i will always give Good Chevrolet my business.
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November 2025 by Michael Ricci
This past week I purchased a card for my daughter and worked with Andrey. He was an absolute pleasure to work with and very professional. Now the interesting thing here is that the car I purchased I saw on good Chevrolet‘s website and purchased the car over the phone and the car, according to my daughter is exactly what it was described as and in the exact condition which was represented. She has a big smile, which means I have a big smile and again ANDREY was the guy who helped make this happen
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November 2025 by Katie Korsmo
We purchased a vehicle from this dealership at the end of September 2025, and it has been a complete nightmare ever since. The van was sold to us as being in great condition, with under 30,000 miles, and covered under warranty. Less than two months later, the entire engine failed, and now we’re being told it will cost nearly $14,000 to repair.
The dealership has had our van for almost a month, claiming they are “working on it” and “seeing what they can do,” but we’ve received no real help or answers. Communication has been minimal—mostly vague text messages telling us to “wait longer.” Despite their initial promises, they now say the issue is not covered under warranty, leaving us stuck without a vehicle and paying out-of-pocket for a rental just to get by.
This experience has been incredibly frustrating and disappointing. We trusted this dealership to sell us a reliable, warrantied vehicle, and instead we’ve been left with a broken van, mounting costs, and no resolution in sight.
I highly recommend avoiding this dealership. Save yourself the stress and take your business somewhere that stands behind what they sell.
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November 2025 by Dio Ruiz
Best Chevy dealer of the west 😉
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October 2025 by Kyle
This was my second vehicle I’ve purchased from Good Chevrolet. They’re a great dealership, good people who are exceptionally easy to deal with. I was helped by Kevin and Channing and they were the absolute best. Very happy with my transaction, everything was smooth as could be.
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October 2025 by Samuel Nabiranda
These guys are amazing.I took my car for service and they really did a good job. My car was fixed and working like new.
