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July 2023 by Megan Phillips
I connected with Chad over the phone and he was so knowledgeable and helpful with my inquiry!
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October 2022 by Lisa Kinsfather Dalton
Anytime you guys come here always ask for Chad is very respectful and super intelligent and knows his job very well. The first time I came here I wasn’t too impressed about customer service. But since I met Chad the second time I came to this location I will keep coming back for all my instrument needs. Thank you Chad and my daughter will love her purple new guitar I told you that I would leave you a good review and here it isthank you again!!
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February 2022 by Pamela Johnston
Very good place to shop. Got us in quick to get Bass strings on. Very knowledgeable and friendly. Thank you for the experience.
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January 2021 by Mark Beckley
Never done a review for a store before...but thought I'd start with this one.Richard was sincerely polite when we came in. To save time, I told him what I was looking for.He asked me a couple Qs and found the perfect piano teaching book for me. Thx Richard!It was a MUCH different situation at the Guitar center yesterday. The employees didn't seem very eager to help let alone barely looked up to say hello when I walked in. Just kind of a cold & uninviting feeling.I'll definitely go back to Music & Art...and keep that young man Richard on your staff. He will keep people coming back.
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January 2021 by J. Levity
I’m sure everyone is real friendly here but the store should open at 10 AM and I’m waiting outside still at 10:15
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December 2020 by Andre
Ryan was great with helping me with my desired tech stuff involving mics. Recommend him for anything if your looking into producing.
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March 2020 by R G
This place has the best staff and super friendly instructors to boot. I love going here because the team always answers questions honestly, no matterthe situation. I appreciate how welcoming and informative they are. While I'm there I feel like I am treated with respect and guided to the best decision for my needs each time. And as far as I've seen even when they're busy helping me or someone else, they'll stop and acknowledge each person and work effectively to make everyone as happy as possible with their trip into the store. I don't mind waiting the few minutes I've had to on occassion because the employees are professional, polite, and they've always been willing to go the extra mile.
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March 2020 by Crystal Diaz
Richard at the North Benson store far exceeded my expectations!!I had an issue with my acoustic/electric guitar and he fixed it right on the spot!! Less than half an hour!! KUDOS TO YOU RICHARD!!
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February 2020 by Charles Bigos
This place has the best staff and super friendly instructors to boot. I love going here because the team always answers questions honestly, no matter
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February 2020 by amymoocow
I had one of the worst customer service related experiences at the Renton Music&Arts store. I purchased an alto sax for my daughter and the octive key didn't work. Upon return, the clerk was more concerned with offering excuses and a repair plan than other options (ultimately he finally ordered another one to exchange it). Came back a week later and he continued with trying to sell a repair plan. I won't bore you with all the conversational details, but on both occasions he was more concerned in offering excuses and selling a repair plan than in making the customer happy. It was one of the most frustrating experiences, I WILL NOT he going back to that location.
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January 2020 by June J
We had a fantastic experience at the store today. Yakov our sales was very knowledgeable about the instruments. Not only he helped us picking the right violin that fit our son's current learning needs , we also learned a lot about violin in general. He is very patient with us and answered questions from all six of us, i.e.: grandparents, parents and kids. We went through different scenarios and listed pros and cons between purchasing vs rental... We left the store with our brand new violin at the end!?
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September 2019 by David Lau
I came here to look for something I can give to my nephew. He's into music. Unfortunately, music doesn't like me. Gladly, the staff are accommodating and they help me choose something that he will surely loved.
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September 2019 by Trino Vergara-N
Asked for trumpet lyre and gave us Alto/Tenor sax lyre and said it was for trumpet. My parent trusted the man and bought it.
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August 2019 by Janet C.
My daughter is starting 5th grade and decided to play the violin for school. I wasn't sure where to go to rent her a violin so decided to stop by here to try it out. I am so glad we did! Yakov was so helpful in helping us rent a violin, buy what she needed (starter pack and music book) and even showing her how to hold and care for the instrument. I don't have any experience at all in regards to instruments so I was glad someone else knew what to do! He was really kind and helped my daughter feel at ease! We got a beautiful rental violin. I would definitely recommend this store if you are looking to rent an instrument for your kid and ask for Yakov!
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August 2019 by Kristina J.
Had a great experience here picking out a guitar for my son. The person working that day showed him how to hold and strum his new guitar and my little guy was thrilled. We will very likely sign up three of our children for lessons at this location (guitar, violin, and piano). I wish there were reviews on yelp for how the instructors are, so maybe I can update this review after we have tried it out.