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January 2024 by Wanda Kowalski
Rude lazy employees with zero follow up. They seem to expect to be waited on. What is wrong with this generation???
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August 2023 by Priscilla B.
Received a low loss air mattress that was DEFECTIVE. Someone came to turn the control off and on, that's all he did and told me it was okay. Mattress collapses in the middle and still does not work for intended use. Phoned the company times. Was informed THAT THEY DO NOT HAVE ANY MATTRESSES AT ALL!! I know that's a lie. Forwarded my concerns to the client's case manager who PAYS the monthly fee for something that is not working and should be replaced. ONE star is TOO MANY for these people!!
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August 2023 by Y Jo
It’s been such a challenge to get a hospital bed for my dad. Seattle branch doesn’t have a supply. Renton branch refuses to provide a bed even though they have beds available due to our address. I even offered to pick up a bed still they weren’t willing to help. I don’t understand the policy and Seattle norco medical person didn’t know about the policy either. Norco medical is not willing to help patient’s needs at all. I wonder it’s because of insurance billing is involved. I wonder they are not willing to work with insurance even though they are one of provider for united health insurance. Very disappointing service. I am about to give up getting a bed for my dad.
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June 2023 by Coach Dean
They seemed fine during the intake. Then no follow up, no response to email. Looks like I have to start over with a different provider? Frustrating. Will update if I hear from them.I did give them another chance, and they did eventually get equipment to me. I continue to regret choosing Norco, we will see how it goes from here.
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June 2023 by Caren Fisher
I am absolutely now a CPAP user! The new mask is very comfortable and the tubing does not create a problem while sleeping. I have been putting off using my CPAP for quite some time due to the discomfort of the old mask.
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May 2023 by Kate Martin
The Renton office staff have served me with professionalism, empathy and great customer service every time I have gone in personally. I have found this is the best way to interact as I am not the best communicator by phone. :)
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March 2023 by Joyce Oliver
I was only on Oxygen Therapy for a short while, but Norco was in contact with me thruout this time. Very pleased with the service I received from Norco.
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March 2023 by Ken Bentz
So far I have had good customer service regarding my new Bipap machine from Norco. Meadow L. has answered all my questions in a timely manner.
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March 2023 by Brian Jones
I could not be more thankful for the service of this company at this location. Meadow, an employee, did everything she could to help me find the parts for my CPAP machine. Thank you!
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January 2023 by C.J G
Great and professional service. Windows are dimmed for privacy. Scheduling appointments and getting resupplies are a rather straightforward process. Although there were some mishaps in the beginning for getting a machine, these were quickly fixed afterwards. I highly commend Meadow and Essence. They were informative and friendly. However, there is one person that works there named Becky and they are extremely rude and unprofessional.
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January 2023 by James Su
Excellent services! Many thanks to Becky. She understands my needs and trying her best to help me.
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January 2023 by 8ball
Great and professional service. Windows are dimmed for privacy. Scheduling appointments and getting resupplies are a rather straightforward process. Although there were some mishaps in the beginning for getting a machine, these were quickly fixed afterwards. I highly commend Meadow and Essence. They were informative and friendly. However, there is one person that works there named Becky and they are extremely rude and unprofessional.
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December 2022 by Shawn Quinones
Been awhile but, my sleep study and consequent visits have been in Renton. I have nothing but good things to say about the professionalism, empathy and great customer service received from the people who work and support this place.
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October 2022 by Mike Hernandez
Essences was great. I was not thrilled about coming in at all. But her customer service was awesome. She made me feel welcome and answered any questions I had.
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October 2022 by Star
Was referred here for CPAP therapy. I enjoyed working with Meadow and learned CPAP. Meadow was informative and I would not hesitate on contacting if a problem arrived. Office was mostly quiet, spacious and ambient. Tinted windows on the outside for privacy.
