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November 2023 by Mac McMullen
Clerks nearly meet you at the door to offer assistance.
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September 2023 by Kaylie H.
Almost every time I come in I have a great experience! Any employee not already assisting another customer will ask you questions and take you where you need to go to find the best product to fit your needs. I say ALMOST every time though because sometimes when I go in there is an older white lady who does not miss on giving me a horrible attitude EVERY time I go in there. It actually makes me feel bad cause I love being able to come to this store that's only 5 mins away instead of driving 15 minutes away to get somebody who's not rude to me for no reason, but I think after today that's exactly what im gonna have to do. All I can say is I hope everybody can start to treat each other how we would want to be treated when we are in need of help or assistance. Not only is that your job but it's just human decency..
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July 2023 by Wendy OnlinePianoLessons
Excellent customer service! A new staff , Isiah, offered to assist us with putting on blades quickly and efficiently. Thank you !!
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June 2023 by Tom Johnson
I'm giving the store a low rating because their diagnostic tool that checks your battery, alternator, and electrical has a serious flaw: it does not work with alternators that have dual voltage, like in my 2013 Honda Accord. In those cases, it gives the alternator a failure reading. I ended up replacing my alternator for no real reason, and then swapping it out for another one when I thought the replaced alternator was also failing. All this replacement and labor for nothing. They should acknowledge more limitations with their diagnostic tools.That said, everything else about this auto parts store is about what you would expect -- friendly service, good selection, etc. However, in about 10 years these auto stores specializing in combustion engine vehicles will be obsolete due to electric vehicle dominance.
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April 2023 by Dan Tandecki
Great place. Helpful service people. Never wait long in line. I go mostly in the morning and always find what I need. I should say prices are not competitive with Walmart though.
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March 2023 by Hlutap Molina
Rude staff!! I came in because I needed supplies for an oil change and the old man that works there didn’t seem to be helpful at all! He looked me up and down and said “You’re gonna do the oil change?!” Excuse me, but I don’t recall having to tell you who’s doing it or not! I also asked if he could look up my purchase history, which I know they’ve done that in the past, and he didn’t even say a word to me and ended up checking out the next guy in line! I walked out of that store real quick, and I’ll from now take my business somewhere else
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February 2023 by Rmt
Very friendly staff, helpful and very good at his job. Went in to buy oil, filter and air filter to do an oil change on my 86 yr old mothers car. He looked it up for me and went on the floor and handed me everything I needed to get.Tonight I will change it for her and she's good for another year.Thanks for your help.??
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January 2023 by Stan Dame
I was on a trip when the car auto light came on. I made it to the O'Reilly store. They check the engine light and the car is down hard. They were very helpful calling around to find a repair shop for me. SO HELPFUL.BIG THANKS TO THEM.
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December 2022 by Lehmann M.
Came in close to closing time during a storm needing replacement windshield wipers. Logan was very friendly and came outside to put them on for me. Very fast & efficient service, will definitely return for any future car needs
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October 2022 by H. L.
I am very impressed with fairwood branch. Came in early Saturday morning on first day of New Year. I am surprised store is open..Have a check engine light on. Individual working the weekend has excellent automotive knowledge. Great customer service. Sorry did not recall his name. He scan my car for codes and assisted me with explaining of engine code meaning and possible reasons for engine code trigger. Free engine code check. Was very happy. And after some work to my car, it ran extremely smooth. Saving me about $3000 in parts from infiniti dealership. No check engine lights for cost of less than $10 in parts. Misfire from engine.
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August 2022 by Sophie W.
Both employees working at this location were very welcoming and helpful. Especially Dayshawn was such a help. He started by testing the battery and alternator in the car, and then offered further assistance when we needed it today. I don't know if Oriellys offers battery changing usually but he installed my new battery for me and took the dead one away. This was such a good experience and next time I need an auto part I will shop orielly of fairwood! Dayshawn needs a raise y'all!
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August 2022 by Jennie M
Great service they always are very helpful. This time they helped change out my battery that I had just purchased from them .
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July 2022 by Jason Schneider
Great helpfully staff. Always willing to get your parts fast. I enjoy working with them for my business fleet and personal vehicles!
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June 2022 by I D (Duimtech)
Employees has zero knowledge about auto parts. They don't know what you're asking for. Even if you have the part on hand they don't know what it is, how it is called or how to search for it. If doesn't show up on the first search they immediately tell you they don't have it, it may be an special order or dealership only. I gave them the part number that I personally found on their own website and then they are able to find it. Basically they put people to work there just to have somebody on site but how come an old lady or a young kid knows something about parts... They don't, they're there just to ring a sale and move on. If you are looking for someone to really know what they're doing or for bare minimum knowledge look somewhere else.
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February 2022 by Robert Collins
What's to say it's an auto parts store. They were welcoming and helpful.
