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January 2024 by Jake Zimmerman
Great experience at U-Haul and highly recommend for any moving needs. Ryan was great to work with and he provided me with the towing part I needed for my move. Great service, thank you! 10/10 highly recommend.
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December 2023 by Victor S
I came by today on thanksgiving and Sonnet helped me out today and she was really helpful and nice 10/10 customer service, her vibe and energy can make anyone’s day, and she is super understanding and would answer any of questions
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May 2023 by Google user
Great staff but let’s not be fooled. $19.95 a day is really $175 haha
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May 2023 by Riddell Williams Group
Great staff but let’s not be fooled. $19.95 a day is really $175 haha
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January 2023 by Rachel B.
Went to U-Haul to pick up some shipping boxes. The gentleman at the register was friendly and efficient. They have a nice selection of packing and shipping supplies. Worth the drive from Issaquah.
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October 2022 by Jasmin E.
This place is SHADY. Rented a trailer on 10/1. We only needed it for a couple of hours and were told we could return it after hours. They even provided us with a link to mobile check in, so that we won't be liable for it if it got stolen from their lot or something. 5 days later we were charged over $100. My boyfriend called and he was told we were charged for TWO DAYS. That they needed to "investigate" and possibly a refund within 72 hours. I called them since I made the reservation and the lady who answered the phone was RUDE. Rude AF. She was snarky af. She kept saying she couldn't tell me anything even though I was the one that made the reservation and that she can only tell my bf why he was double charged. I got him on the phone and she put us on hold. Go figure. She got back and said she could refund the other half but pretty much told us we weren't supposed drop it off after hours because of a tragedy that once happened to another family. She said she wasn't supposed to be doing this but as a favor she will be refunding the other day???? Sorry but your employees provided us with a link to drop it off after hours why would we get penalized for dropping it off after hours??? "You can if you have to but you're not supposed to" was her reply and it made no sense. K thanks
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July 2022 by Jack S.
We had an absolutely terrific experience at this UHaul location. Walked in, had our truck and were on the road within about ten minutes with a great experience.We were handled by the General Manager, herself. And experienced excellent customer service as she checked us in and showed us the truck. The truck was clean and perfect for what we needed! We even got a nice discount and extra miles for dropping the truck in different location than originally contracted that worked even better for us. I see other people having difficulties. We have had absolute nightmare experiences in the past with Budget. But this experience with UHaul was one of the best business transactions we have had. We did our homework and uploaded all of information before arriving, maybe that's why we had such a good experience. But our experience with this UHaul and the general manager, Ms. Williams could not have been better.Thanks so much for helping us with a project we've been wanting to get done for a very long time! Everything was excellent!
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July 2022 by Stephanie P.
The WORST. We had a "guaranteed" reservation for a truck and they called us two days before and said the people before refused to bring it back, so it would be a 1pm pick up instead of 8am. Annoying, but whatever. Then, at 9pm the night before, they called me and said the truck "was down for maintenance" and they had nothing for me unless I went to EASTERN WASHINGTON to pick it up. So, drive like 6 hours round trip to pick up a truck? Basically they screwed us over so badly and now we have to move with NO TRUCK. Avoid at ALL COSTS.
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January 2022 by Las mujeres no tienen pollas
Very understanding and helpful staff
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December 2021 by Inge J.
Avoid at all cost. Abusive staff, seems to hate customers. Manager bullies customers and employees. Toxic, extremely unfriendly store.
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September 2021 by Martin Gonzales
I use this storage space regularly and leave my ID and grab the storage key. The staff is helpful, friendly, and usually very busy helping customers. ? Busy place!
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September 2021 by Shameckia Newcomb
Nice young lady assisted me
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August 2021 by Keith Mickens
For all your moving needs hit up U haul on S Rainier!
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July 2021 by B Sward
Save yourself a headache; go somewhere else.Rude employees, online rental program total garbage. Should have booked with people on Rainier in Seattle proper. They've never let me down.
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July 2021 by Todd S.
Well it looks like I'm not the only one who's thinks this place is awful. Seems like everyone is giving them one star. The girl working the front desk was awful. She was rude the whole time. The one up in the highlands is just as bad. I was telling her how they over charged me by $100 and she just kept coming up with different reasons why it was my fault. Then she told me to park my car way up on the hill by dome apartments and then walk back down and get the truck. Then she gave me the key without even telling me where the truck was. Then she just pointed out to the 6 trucks that were parked together and said its out there the number is on the key. So I set out to find the truck myself and do my own walk through. Then when I got back, after all the crap she gave me about being over charged was my fault, she tried to change me $60 and when I said thats not right she said oh wait a minute, yeah you only owe $37. So long story short, that place is horrible and the people are awful.
