-
February 2023 by kelley miller
Just had the most mediocre experience. Didn't realize they closed at 1pm, checked in 5 minutes before waited for over 20 minutes for someone to communicate anything to me and when the guy brought us over he was like oh this will take 45-1 so we need to make an appointment. I realize he wanted to get out of there but he offered an apt at 12:30 on Saturday. Thought they close at 1pm? Definitely need to work on communicationbetter and I am rethinking if I want to even bank here. I see alot of other reviews with the same. Disappointing someone could have just checked in with us and saved everyone time.
-
February 2023 by Liam Scanlan
Moved to BECU after the Nanking debâcle in 2008 and haven't looked back. Great service, motivated employees, always helpful.
-
October 2022 by Chris Kennedy
This “branch” doesn’t accept cash deposits… was told to use the ATM outside when asked.
-
August 2022 by Jessica P
Extremely slow. No urgency when the line is running out of the door. Very slow workers. Not efficient
-
July 2022 by Gil Ramos
Place is terrible, easily worst bank I’ve ever worked with. I waited hour twenty minutes yesterday to try and open account but had to leave because my lunch break was way past so I came back the next day waited an hour missed my whole lunch and they still couldn’t help me it’s a joke please never step foot In just poke your head around and it’s all sad expressions those no service and their wifi is trash do yourself a favor and go anywhere else
-
March 2022 by Micro
Smaller BECU but very efficient. Only Two ATMs inside with 1 large 24 hour one just outside. Staff is very knowledgeable and friendly. Hand sanitizer located next to ATMs inside. Street parking only.
-
March 2022 by Seth Chatterley
Mediocre customer service. I had to go into a branch to reset my account because it got locked out. The associate was unable to reset my password and said that they needed authorization from a team member to get it reset and told me to wait. After waiting 30 minutes with no update from them, I got up and left.
-
March 2022 by Contact Contact
Sad I chose to bank here and won’t be for long. The customer service is horrible. No communication or greetings. Just cold and hard. The employees need customer service closes badly . The lady who helped me didn’t even talk to me after I told her my needs she printed the checks but went back and forth from her desk at least 5 times and never said anything to me as in oh I’m sorry for the wait give me a few moments or sorry for the wait or give me a moment while I step away. I work in consulting and would never treat my clients as BECU has treated me .
-
March 2022 by M Gage
Went to simply cash a check, looked it up online, went to Branch signed in waited over 20 minutes while cashiers seem to sit at death not doing much, finally got helped right at closing and they say they can't cash a check because they don't have tellers at that branch. Doesn't say online doesn't say in the building, they said sorry and say it should be noted somewhere. Poor for BECU.
-
November 2020 by Richard Mattick
Top rate experience yesterday with a problem with my debit card. Gentleman that helped me was so cool and helpful! Fantastic service!!
-
July 2020 by F S.
First of all, let me be clear that the people at the bank and on the phone are very nice people. its just that the bank policies do not serve customers well. I have banked at this place for several years. The idea of moving my money to another bank is not a pleasant one, so I've tried to hang in. I'm not sure hanging in is worth the trouble.For anyone thinking about opening an account at Union, I'd say go elsewhere. If you're stuck there already, give it another try, which is what I am doing now. If they dont give you what you need, get the hell out and go to another bank that at least gets you what you need.
-
August 2019 by edward grant
Very few locations
-
January 2019 by Agent 2904
I've known the people here for awhile and they are awesome, they are insanely helpful and great service.
-
August 2017 by Chuck Northcutt, Jr.
Came in with a check drawn on their bank with good ID. They wouldn't cash it until the spoke with the person who wrote it. Of course it was lunch time and that person was out
-
May 2017 by frank wilcher
Great people, and service. I've used them many times.
