American Transmission, Inc. is a highly regarded automotive repair shop serving the Tri-Cities and Eastern Washington region. Based on the reviews, the business has consistently provided excellent customer service and reliable repairs, particularly in the area of transmission issues. Customers have praised the shop's promptness, professionalism, and honesty. When a customer's vehicle broke down near the small town of Connell, American Transmission prioritized their repair and had them back on the road the next day. Another customer, who had initially ignored their friend's advice and gone to a different shop, was glad they listened to the recommendation to get a second opinion at American Transmission. The technicians, John and Craig, were described as truthful, helpful, and fair in their assessments and services. The reviews highlight the shop's willingness to work with warranty companies, their attention to diagnosing the actual problem, and their commitment to customer satisfaction. Customers have expressed their appreciation for the business's kind, courteous, and professional approach, which they consider rare in the automotive repair industry. Many have stated that they will continue to use American Transmission for their future repair needs and will strongly recommend the shop to others.
We broke down close to a small town called Connell. I called the only tow truck driver who told us, There's no one here in Conell but I know a transmission guy in Richland. He called and American Transmissions prioritized our truck. We were back on the road the next day! Thanks guys!
February 2024
Great ...helped me find a part that I thought I'd never find...much thanks
December 2023
John and Craig of American Transmission were both prompt and professional in our interactions. They expedited the work that my vehicle needed and were fair and reasonable in the services provided. We will be returning for future work needed.
