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October 2025 by Vicki
Hands down 5 stars to these guys. My thermometer was jacked up and it had a hole in the tube which resulted in spraying antifreeze all over my engine. Shane took me outside and showed me what had happened. I left my car at 10:30 or so and they called me at 2:00 saying they were done. Very fast and honest people and I would recommend them to anyone. Reasonably priced and they didn't take advantage of me either. Thank you so very much for the hard work and honesty you showed me.
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September 2025 by Eric Zegzula
These guys are honest and prompt. I needed new alternator for my RAV4. They got it done in a few hours and under the original estimate. Bravo, Auto Experts! You are in my cell phone contacts list for future car repair needs! Shane was especially helpful.
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July 2025 by Armando N
I’ve taken my mustang here a few times and they’ve done great work and in a timely manner.
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June 2025 by Ken Myers
Friendly courteous staff. Excellent service at a reasonable price. I highly recommend them. Will do business again when needed.
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June 2025 by Justa Guy
Best shop in the Tri-Cities. I’ve used them multiple times and have never been disappointed. Fast work, skilled mechanics, and fair pricing.
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April 2025 by Thomas Emery
Decently priced, very knowledgeable and great
customer service. I've taken several older vehicles there and the mechanics had all of them in and out for repairs to include fixing the AC on them and it didn't coast an arm and leg.
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March 2025 by Jeanette KBarnes
The best! I have been taking my car there for several years now & have referred others to them as well. Honest & trustworthy.
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February 2025 by Diana Soper
Auto Experts - you guys are fantastic!! I love ❤️ the fact you are here in Richland, WA. It’s nice to know we have good honest mechanics that do great work. I’ve brought my auto here and will be a repeat customer!!
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February 2025 by Conrad K
Edit: Unfortunately, Auto Experts consistently delayed handling my car. Initially scheduled for a service, a mechanic unexpectedly called out, and subsequent attempts to reschedule were met with continuous postponements, stretching over four weeks. Additionally, their pricing for parts and labor significantly exceeds market rates. For example, I was charged $70 for a door handle that cost $7 on Rock Auto, and $170 for the installation. They also quoted me $4000 for suspension work, double what Les Schwab quoted for the same job. While I apprecaite their free diagnostic services, the issue with transparancy and fairness in pricing, coupled with the extensive delays, have significantly impacted my view of their service.
Original: Diagnosed engine light for free when other mechanics were asking up to $250. Will only come here from now on.
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December 2024 by Elizabeth Scrivner
I was running rich on bigger injectors, so I asked if they could tune to fix it. I was told yes. I get there on the scheduled day, and they look for maybe 20 minutes and tell me it needs a tune, and charge me $200. Like I was under the impression they could fix it, not suggest work
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November 2024 by Sara Sanders
This place is a good place to take your vehicle. Bruce, Shane and team are great people and make things easy to understand and work with them. I wouldn’t take my business anywhere else.
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November 2024 by Daniel Arambula jr
Took my 2008 dodge 3500 to them to fix the transmission and got it back and it wasn't working correctly so I had a different macanic look at it and it was missing parts in the tranny pan I would recommend who ever uses this shop beware
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October 2024 by Jody Carson-Black
Bruce and all the other mechanics here were beyond honest and helpful! I will bring any vehicle here for years to come!
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September 2024 by Michael Coles
These guys do great work with a fast turnaround!
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August 2024 by John Taylor
This place is fantastic. I brought my truck in do you have the air conditioning service which led to them fixing the dash lights then I had a misfire in cylinder number two I brought it back in they quickly diagnose it only to find out it was a minor problem instead of what we thought it might be or could be I want to look to pick the truck up it was no charge they don't oversell they don't try to sell you things that you don't need matter of fact they could have told me there was a lot of things and gave me the bill and I would have known I would have known the difference but they're not that way I can't say enough positive words about them especially Shane who answers the phone takes your keys and make sure the job is done God bless them there and they will always have my business
