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April 2023 by Dieadera Mannen
Been a great place to store all my stuff!
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December 2021 by James Williams
Friendly staff always good service ! Love how easy it is to call and make payments or online !
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October 2021 by John Nikol
Good security, decent prices.
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August 2021 by Sharellee Mcbride
Really great place and cheap
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August 2019 by Jamie Smythe
They won't except auto payment through debit card, or cash payments onsite. Has to be mailed to them so, if you forget a payment, then they lock you out, and of course, the late fee! Crooks...
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January 2019 by RevTam Porter
Never sent an invoice was told the time they send out invoices was when you are late on the rent... really people.
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December 2018 by Sarah O.
The two months we used this storage unit while selling our home and it might be one of the most stressful experiences of our lives. The manager Dee Bockman is running a HUGE scam and you are unable to contact anyone else at the company. We called and requested her manager or the owner and was informed they could not provide that information or pass on a message. We even filed a BBB complaint and requested the business to contact us so we did not have to deal with the (crazy, irrational, rude drunk) manager that is the ONLY point of contact. Even with our request the ONLY one to respond to the complaint was Dee Bockman. Each correspondence was a lie and she accused is of being horrible people. Please note all this stress was to return our lock and receive our deposit. For the LOVE of God all we want to do is return this lock they made us use. She will only allow you to pay via check that is mailed in (multiple people have informed us that she lies and states she never recieved payment and then locks them out), she states you have to give at least a 20 day notice and then changes the code before the end of the month, finally she makes you pay for a lock they provide and the units still get broke into. She is robbing people blind.
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December 2018 by Joe Owens
Do not bring your possessions to these facilities! Frequent break ins and extremely poor management . Very shady!
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September 2018 by Elissa Burnley
Our unit was robbed twice at the Richland location. How is that maximum security?
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November 2017 by Dulce Salcedo
If I could give zero stars, I would! I was charged a late fee for a payment they claimed they didn't receive until the 16th which I in fact mailed on the 1st! and have proof, I even offered to email it to them to get rid of the late fee. Which they refused. The manager then claimed that it takes 11 days to process any mail going from pasco to richland. Which is a lie! I was told I was "delusional" and the man who I signed the lease with was fired for being an alcoholic who was caught giving away free stuff from the storage units!! I was with this company for a year and not once notified of any of this! Nor are they waving the late fee they falsely charged. Needless to say I am taking my business else where. Management is horrible! She needs to learn how to treat her customers, instead of I insulting and calling them names. They need a new system of processing payments.
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September 2017 by Michael Wutzke
This place would be fantastic because of the location, but ever changing rates and policies make it Not So Maximum Secure.
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May 2017 by Anthony Campos
Worst facility to go to in the Tri-Cities. Use anyone else but these people.
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March 2017 by Carlos Soto
I've been having problems with the payment I send it in and they don't post it and lock me out bad managing wouldn't recomend it I'm looking for something else
