August 2023 by Jason R.
Francis was great. First time into this branch and he helped resolved a credit card issue no one else had been able to help with. Thank you for listening.
December 2022 by Bryan Scott
Absolutely HORRIBLE customer service! If zero stars was an option, that would have been my choice. 4 out of 5 experiences have been awful. I would recommend avoiding this branch at all costs. The branch off Jadwin has always been helpful, I would recommend going there.Todays experience was having me wait 10 minutes while 3 employees helped one customer with one other employee helping another. The one employee helping the one customer had acknowledged me a could of times, then watched a customer pulling into the drive through and acknowledged him has well. She finished helping the person she was with and acknowledged me again, then walked over to the drive through, got stuff from the customer and continued helping him at the front counter with me still waiting. At this point I left and will NEVER return to this branch. From the manager on down, they just need to fire everyone and start over!Jamie Dimon needs to start over if he wants JP Morgan Chase to succeed and start with Customer Service Training.
August 2022 by Mark
I went to cash a 1000 dollar check you guys charged me 10 dollars to cash it because I'm not a customer I understand that's fine but at least give me an envelope to put my money in. Very rude and poor customer service first and last time I'll ever go in there Shame on you guys
August 2022 by Matt Ramsey
Yadira is a joy to work with. Highly recommend her and Chase Bank.
October 2021 by Cody Meyers
This company does not believe in Freedom
August 2021 by Marc Krueger
Came in a week and half ago to set up a business account. Scheduled the appointment for today. Arrived today for said appointment, “oh sorry, our accounts manager is gone for the week”. So here is chase affecting my business, due to their ineptitude. Taking my business to another bank.
March 2021 by Hayden Plummer
Made an appointment online to open a business checking. I go into the bank and the banker (Rocio Guzman) told me that she wasn't able to open business accounts. Frustrating. She then "made" another appointment to meet with their business banker at the earliest available time. I return to the bank at the time she stated to meet with the business banker only to find out that she never booked the appointment and was again turned away. Completely disorganized, completely unprofessional.
February 2021 by Martha Barr
Their tellers are poorly trained on policies, Terry laughed at me and was extremely condescending.After 9 years they cancel my credit and debit card while sending notifications to wrong addresses.. the waiting time when you call their 800 number is ridiculous and chances are you’ll get hung up on. do yourself a favor and bank somewhere else.
October 2020 by Blair Sanchez
Great staff! Everyone I've ever spoken with has been helpful and courteous. They only thing that I could think to be better would be to have lollipops with safety sticks.
September 2020 by Srbija DES
Visited branch 3 times and still haven't solved the issue. They always ask for your phone number to follow up with you, but they never do.
December 2019 by rusty abrams
THE STAFF AT THIS BRANCH WERE VERY UNPROFFESIONAL. UNABLE TO OFFER ANY ASSISTANCE..GAVE ME A BAD TASTE FOR CHASE IN GENERAL..
December 2019 by El Guero
Great staff! Everyone I've ever spoken with has been helpful and courteous. They only thing that I could think to be better would be to have lollipops with safety sticks.
November 2017 by Tess Williams
Great bank
October 2017 by Danny Williams
Very friendly staff at this bank, and in a handy location.
June 2017 by Leo T.
The manager at this bank is totally incompetent. What happened to grass roots local banking? These people try to sell you things one doesn't need like credit cards!!! Get a local credit union account!
