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January 2024 by Richard E.
Scumbag business practices like Deceptive Marketing and Theft by Deception. They tell you and cheap monthly fee then the autopay comes out 3 to 4 times the contracted amount. But the cunt manager will cuss and scream at you defending her crime and her lazy, good for nothing staff. Go anywhere else
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September 2023 by Duli C.
GoldsGym has unfriendly staff, inflated and expensive membership, and limited space so overcrowded so i left Golds gym and joined Planet fitness. Planet Fitness has very low monthly membership fee, better and newer equipments, and better customer service. Planet Fitness has multiple gyms in Tri-City so more option and never overcrowded.
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September 2023 by Drew M.
Do NOT go to this gym under any circumstances!!! I feel so stupid for having spent any money at this gym... Weights are never stacked correctly, often times the 25lb plate you need is beneath a 35lb plate and a 45lb plate on top. The people here are either total idiots or do not give a fuck about anyone else. Nobody here believes in "leave things better than you found it". Squat racks are often left with weights (and sometimes benches), making you wonder "is someone actually using this currently?" The answer is often no, and the squat rack you've been checking on periodically is just filled with shit someone else was too lazy to put away. I never realized how annoying it is to be in a bad gym culture, but hanging around these helpless and rude adults will tax you. The employees never help around the gym. I have never seen one rerack weights or even touch equipment. They are always folding towels behind the counter, which is odd because they don't even have towels those towels out anywhere, they only give you paper towels lol. I did not give a one star review because they do have good equipment.
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August 2023 by Pete E C.
This location is by far one of the worst I've encountered. Sharon Smith and Kim Arthur do not reply to emails or voicemail messages. My personal things were removed from a locker without my verbal or written consent and dumped into a garbage bag like trash.Several items are missing including a Bulova watch and two rings. Do not sign a contract with Golds Gym and specifically at this location. I had a legitimate reason to cancel my membership and informed three staff members in person due surgery on my left foot and circulation issues with both of my legs that prevented me from working out at the gym. Nonetheless, I was forced to pay three months of a membership I didn't use. I never stepped foot in the club during that time. Kim Arthur and Sharon Smith the general manager have no integrity, are dishonest and disingenuous. AVOID SIGNING A CONTRACT and run to Platnet Fitness or any other health club in the trip-Cities, Washington. Don't subject yourself to harassment and ridicule by staff at this Golds Gym. The management discriminates against Hispanics/Latinos, disabled individuals and LGBTQ individuals.
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August 2023 by Robert S.
Great shakes. Adriana just made me greatest chocolate, peanut butter shake ever. I appreciate her shes awesome!
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February 2023 by Mark H.
From their restrictive cancelation policy to the rude staff, just take my advice and spend your money elsewhere. I could write a book here, but after being harried over their error, I just don't give a sh** any more. Lots of better options.
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January 2023 by Kay H.
For a place that refuses to cancel you over the phone, they sure as shit know how to take $75 out of your account without being authorized and telling you the vehementlythat they can't and won't. I was told I needed to come in, or called the 800 number. So they can sign up an account and do everything else over the phone. They refuse to cancel you. Check out planet fitness there a third of the cost and triple the service. Don't worry my banks on it, they won't see another dime for me.
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October 2022 by John V.
When Golds gym opened in 2011 they had a sign up special where they stated that my fee would never change as long as I maintained payment. Now the want to raise my fee by $4.00 per month and will not honor their commitment. They apparently did not put the part in about my fee never changing the contract that I signed. This is unacceptable business practice luring in customers and then screwing them over. I do not recommend this company since they do not keep their word. I cancelled my membership of this horrible company. I was a member for almost 12 years.
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August 2022 by Kip D.
All the trainers staff Christie Mindy Abigail Joanne Tawny Heather Rachael Mike Clint and others are so friendly helpful and positive. The front desk who greet you coming and going just make you want to return. They have changed my outlook both physically and mentally over the last year and one half tremendously. I do Spin class, Grit , core and Yoga. They were recently nominated I believe for top Les Mills program nationwide? To top it off it's inexpensive for all the free classes you get! Highly recommend this place if you're ready...
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November 2021 by A W.
They do not enforce wearing a mask during a pandemic. When asked why, they said they leave it as a personal choice for each person.
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October 2021 by Sami I.
Lots of good equipment and the new additions to the functional training spaces are great! Decent array of machines and classes. The cardio theatre is also nice. Honestly a very good deal for the wide variety of weights, cardio and amenities.
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October 2021 by Pepé S.
Gym itself is not bad, but there is much to be desired when it comes to enforcing the dress code in the spa and sauna. Gym clothes and sneakers do not belong in the pool area. I would prefer it to be cleaned more often too.
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September 2021 by Tricia O.
I haven't been since covid began so I miss it. When I did go, I'd take advantage of the spin classes and the cardio cinema. One time I was on the stair stepper in the back of the cardio cinema watching Fast and the Furious (cars everywhere in the movie crashing) . The screen is huge, the sound is surround and the room is dark minus the small opening to enter/ exit. By the time I got into my car to drive on the nearby highway, I was kinda leary of all the cars around me since the movie screen was life- size to me. Great movies to get lost in while burning calories!
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November 2020 by Shannon O.
Filthy gym. Employees report the lack of cleaning. Not taking Covid seriously at all. Very dirty place, stay away!
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January 2020 by Ty D.
While the opening of Planet Fitness has forced these guys try step up their game this is still by far the most disgusting excuse for gym ever. Toliets are always covered in s**** people urinate in the steam room and while unable and unwilling to verify pretty positive gay sex acts are occuring in locker rooms even steam room after hours. Why else does it flat out smell that much like p**** The sauna smells like musty vagina cedar. The management's just as bad as all previous statement. I didn't have any issue keeping this all to myself, even complimented them trying leave. Nicole attacked my credibility at this point. All but flat out called me a liar and made a request that proves how disillusioned these assholes are. She requested I provide to her a copy of my bank statement.
