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April 2025 by Michael Kelley
Nice stuff.
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November 2024 by Kelly Fritsch
The best customer service I have had in a very long time. All staff is friendly and helpful. I never felt pressured to buy anything that wasn't right for me. I was given transparent information on all items. The employees work as a team, respectful to each other, and help wrap up sales together as needed. I 100% recommend shopping here.
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August 2024 by Randy Jansons
I bought a table from Macys Furniture in Kennewick 6 months ago. The finish is already wearing off.
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June 2024 by carlos milan
No comments
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June 2024 by Todd Shepard
Very good selection of quality furniture. The salespeople are knowledgeable of the product lines and know exactly where items are located within the store. Lots of color options available and finance options through a Macys account. We shopped others next door and by far the personal service and attention received at Macys outshines the rest. Pricing is actually quite good, much better than I would have expected.
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April 2024 by Mrs C
Nice selections
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February 2024 by theresa rehak
I have spent 3 years looking for the perfect living room furniture. Within minutes of walking into Macy's Furniture, I heard my daughter exclaim, "There is your couch." I turned around and fell in love.The saleman we were working with, Charlie, was absolutely amazing. He answered all of my questions and quickly brought out a measuring tape. All without any push to purchase. His personality, professionalism, and knowledge were extremely refreshing.I've had my Made in the U.S.A. sofas for over a month, they are firm AND so soft, I don't know how to explain it. You don't sink, yet at the same time, the cushions are super soft with lots of give. The comfort and quality are what we're all dreaming of.Charlie is my new go-to furniture expert!
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January 2024 by Vince Cannone
Charley Camp was AMAZING!!! We purchased new furniture from Charley. He was extremely knowledgable with all of the furniture he shown us. He was professional, patient and supportive of all of our questions. We look forward to our new furniture. I highly recommend Charley for any furniture needs. You wont be disappointed. Ask for CHARLEY...
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October 2023 by Haley Nixon
We were lied to about the length of time it would take to ship our couch to us. We still have yet to receive it even though they told us 4-6 weeks. So when we called we were told it wouldn’t be here until DECEMBER. So now it’s month instead of weeks. Asked to talk to the guy that sold us the couch to get clarification and he never called us back. Extremely frustrated and disappointed. Seems to be no reliable furniture stores in town anymore.
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August 2023 by Maria Rodriguez
Horrible service
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August 2023 by Cheryl Wistisen
Great crew. Thanks
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August 2023 by L. T.
Do NOT buy the warranty! It's a scam. They told me it covered anything and everything. I had some damage done to the sofa I bought and they refused to cover it, with zero explanation. It's even listed under things they cover, yet they still refuse. Won't tell me why. Complete waste of money!
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August 2023 by Edith Rodriguez
Terrible costumer service!
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May 2023 by Jeff B
Purchased a sofa and warranty. What a BIG joke it has been over a year and the sofa is still not fixed. Macy's told me to deal with the warranty company they use and there is nothing they can do. Worst customer service ever. I will "NEVER" buy from Macy's again! Like I said this has been going on for over a year, still not resolved. Buyer beware, I would recommend you stay away from Macy's shop somewhere else!
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May 2023 by Jeff B.
I purchased a warranty with my sofa it has been broke for over a year and still no resolution! All Macy's will tell me is that I have to deal with the warranty company they don't get involved. What a joke I will never buy from them again!
