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November 2023 by Nanette
Positive #1 the girl who helped me get my items off top shelf was helpful & proffessional#2 party city has best deviled egg party trays for a good priceMy daughter works at the Party City in Puyallup and has an employee discount she can share with family. I was running behind in traveling & waited to get to Richland to purchase my items. The store manager was called to complete my transaction using my daughters discount. I was shocked by the Managers attitude toward me 1. She refused to look up discount by phone number or even put one in the system 2. I asked if she needed to call Puyallup store to verify employment that was a firm no. She said she would need to see a pay stub. I offered to call my daughter & have her send a pic or screen shot of her current paystub. The manager then very rudely informed me that's not how it works in "HER" store. My daughter had to be physically present with paystub in hand since she was employee of different party city. It would have saved both of us time if she just stated "HER" policy in the beginning of the transaction instead of having me go through a guessing game of how to utilize the discount and working her way up to the level of irritation/disrespect she gave me. I still made my purchase politely and the girl who had helped me apologized to me. That teenager had more professionalism and customer service skills than the management.
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November 2023 by Jessica Garza
I always get my kids' birthday balloons from here. I've never had an issue with ordering or picking them up! Great job and great staff!
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November 2023 by Monica C
$18 to fill up a balloon definitely not returning, half they things I wanted was not even available, the inflation is where they get their money I brought my own balloon since the one I wanted said was not available and it also said inflation was $11.40 not sure why they charged me $18
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October 2023 by Bella G.
Very rude management, I had came in to return a costume and threw out the paper cover thinking I wouldn't need to return the costume. Turns out the costume fit me HUGE so I called beforehand to see if they would accept the return without the paper cover. Spoke to a male manager and he said it's part of the costume so all they could do was give me store credit which was fine with me..made my way over there and went to the register lady called him over because she couldn't scan anything to process the return he had asked if I called and I told him yes and he said "okay well that paper is part of the costume so we can do a full return what did you do with the paper?" I was kinda confused why he was talking to me like if I was arguing with him asking for a return I had told him on the phone I was fine with store credit lol. I had then told him it got tossed because I originally wasn't planning on returning the item. He then said "ok well I'm gonna do this for this time but next time you can't be tossing items" I think he said some customer service classes because I wasn't planning on arguing over a $30 costume I'm never one to complain but Mr manager came at me aggressively for no reason That is all lol do what you must with the review
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September 2023 by Vanessa Torres
The employee that wears elf ears is very rude. I saw a little girl her to use the restroom 3 times and she kept replying with “like I said before, I’ll be there in a minute!” That poor little girl! I was hoping she would pee her pants so she would have to mop up pee instead of unlocking the door. The girls mom ended up taking her to grocery outlet to use the restroom instead, so sad!Also out of all the people working, not one greeted me or asked if I needed help.
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August 2023 by R. UnSir
Clean store. For such a large space they seemed to be lacking in inventory. I came in to buy a "plethora" of piñatas for my wife's birthday. I bought a bunch of them there that were $20 to $25 a piece. I stopped at Walmart for some other stuff and noticed they had a smaller selection for around $14 each.
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July 2023 by Denise G
Please don’t spend your money here. First time at party city, it was slow, no customers and I didn't get any acknowledgment walking in. Employees just looked at me while carrying on their conversation. First time at PC so I wasant sure where certain things were, got no help. Stood in like to pay, again both looked at me and didn't even say “I can help you here.” It was so awkward. I felt like I was bugging them for trying to pay. Complete silence. Overall horrible experience. Don’t come here.
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July 2023 by Amber Gardner
Awesome customer service everytime
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June 2023 by -THE-1-
They didn't even seem to know what was on their own shelves.after asking them if they had a balloon with the word Subway on it they. Told me they had one Period after searching around the store I found multiple shelves with multiple balloons with the word celebrate.
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May 2023 by Vic Longmire
They have a selection of things for all your party needs, stop in and see for yourself, plus BALLOONS ?
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January 2023 by Blanca Galvez
I got balloons and payed extra for the 24 hour helium and it still went down I don’t recommend paying extra for that ? it’s literally on the floor
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November 2022 by Beverly Calicoat
Halloween is everywhere here along with all the other classic party favors but what a HOOT! Love the mechanized creatures and masks but there's so much more here to satisfy every budget and decor theme. Everything I've bought from Party City over the years still works and looks great, unless we ATE IT or made it into a balloon animal. I've got light strings I've only used for October with only one or two lights out after a lot of use. Good stuff for a good price.
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November 2022 by Kevin Lam
I think the employee is racist.Said they were out of helium.Went out to the car to call around.Lady behind me in line came out with a dozen balloons.
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November 2022 by Andy C
Party City had what we needed (costumes for our kids) and my kids love it, there!
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August 2022 by Kerri Coffman
A large variety of party items. Reasonably priced.
