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August 2023 by Heather Spink
My husband and I went in for the first time yesterday, after our lunch date. I had no intention of buying anything (I was just dreaming of new furniture) since our current furniture is getting old and uncomfortable.We have decided to buy new furniture now based on our experience in this store.Let me explain why! (This is long, but worth the read). First, I was SOOO impressed by the marked down prices, quality of furniture, and the saleswoman and the young man working there were extremely kind! They didn't follow us around, or jump into a sales pitch and we didn't feel pressured or hounded to buy anything, yet when we needed help, they were right there and patiently took time with me, answered my questions with knowledge, and seemed genuinely happy to help and not rushed or annoyed.(I like details, so I ask a lot of questions).Again, I wasn't sure I had no intention to buy furniture when I walked in, but I still wanted to get information for possible future purchases.The main reason we haven't bought new furniture, is that I didn't want to get trapped into high interest financing that would lower our credit score, or duped into an expensive warranty or lied to about exchange policies. (This has happened in the past with other stores) so we are very cautious now with how we spend our hard earned money, since my own family business was forced to close in 2020 due to Inslee's mandate, our credit score went down due to credit card debt. from living expenses when our family wasn't able to generate income, and we have spent 5 years paying off our credit debt. accrued during this time. It took 5 years of 12 hour work days and sweat,tears and heartache to build our credit score again. I just did not think we could get anything new without going in debt again. I was surprised to hear that this company helps out families just like ours who work hard and can afford new furniture, but don't want their credit run, and then hit with high interest financing or hidden fees!I was assured that not only can they work with us, but we can get furniture without high interest financing or giving out all our personal information.You cannot find this kind of service anywhere else! In a greedy big business society, it almost non existant.Wow! A company with OUR best interest in mind? 0 interest financing? I thought it was too good to be true. I could barely believe it and I almost cried! This business just doesn't operate that way, and they also warranty furniture even if you buy it on Clearance! What!! Nobody does that either!No gimmicks, no lies, no sales pitch. Just Real family oriented people who care about customers more than money. What a breath of fresh air!We are going back to furnish our new home now this week.Thank you for being wonderful Bell Furniture!! You truly exemplify what it means to be a family owned, caring business and it shows in how much you do for your customers and our community. You run your business with your heart, and integrity, not greed, so for this, you now have customers for life.
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February 2023 by Robert McAdoo
They had the chair we wanted in stock and gave us a good price.
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July 2022 by Michael Kohlhoff
Best experience at a furniture store I have had in years ! The wonderful sales staff were not pushy at all, but available at a moments notice to answer any questions. Delivery was set between 11-1 and they arrived promptly at 11:05. Both gentlemen were polite and completed the install quickly and with high quality. I will be back for sure !
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July 2022 by Mitchell Pennock
Absolutely the best furniture and service possible!
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June 2022 by K H
I am so happy we decided to stop in and see the furniture at Richland Bell. It is beautiful and very well built. We ended up purchasing 2 living room sets and couldn’t be happier! Chenoa was amazing throughout the entire process. She’s friendly, informative, and professional. There was no pressure to buy, which is hard to come by when shopping for furniture. The delivery was seamless and the drivers were very nice. Highly recommend!
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May 2022 by Amy McHugh
Bought a pair of Stressless here. Great customer service, selection of Stressless is probably the best I’ve seen. However, the extremely cluttered office as well as the adherence to very outdated paper and carbon method of tracking orders seemed to be a huge barrier for the staff to overcome. The efficiency of the business likely suffers greatly as a result. Kudos to the staff who work around this to treat their customers to top notch service. We are loving our chairs and will definitely consider purchasing furniture here in the future.
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February 2022 by Jason Brown
Very friendly and attentive service. Good prices, real wood furniture and reasonable payment plans. Also has free delivery.
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October 2021 by Barbara Bunker Puigh
They have an amazing selection of beautiful furniture. They have been in our community for many years and the service is excellent. Ask for Cheona!
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March 2021 by Marchell Mascheck
Essentially a Stressless store. Excellent choices of Stressless items.
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March 2021 by W C Emmons
I've shopped Bell's for 30 years, great sales people, Top quality furnishings.
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January 2021 by Mark
I recently had a part break on a Stressless chair I had purchased from Bell furniture some years ago. I had since moved and tried several Ekornes dealers in my state to no avail. I contacted Bell again after many years and quickly my problem was addressed. Within a day after having contacted the distributor, the warranty parts were in the mail, free of charge. Not only do they know proper warranty procedures for the furniture they sell, their helpful can do attitude was superior to the other dealers I contacted. These chairs are expensive and I needed help. I have nothing but the highest regard for this store. I strongly recommend buying from Bell as they stand behind their sales. Again thanks !
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December 2020 by Jessica Pace
This place has a lot of quality furniture that will last a lifetime. Not only do they have those comfy Stressless chairs but upstairs they have a lot of wood bedroom sets that the amish make. Definately worth the visit to downtown Richland. They are next to a couple great sandwich shops so you can grab a bite while you are shopping:)
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November 2020 by Kayla Taegder
Awesome store, really good supply! Very friendly employees. Will shop here again.
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April 2020 by Susan M.
We really wanted to buy a recliner that was of good quality and last a long time. Since we have had bad experiences with other furniture in the Tri-Cities we thought we would give Bell Furniture a try. The sales people were awesome and we bought a grey recliner that my husband loves. Yes is it more expensive than other places, but it is worth it.
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February 2020 by SUSAN MYRICK
We were tired of buying furniture that didn’t last so we gave this store a try. We have been in the store in the past but the staff was not friendly. It’s changed and they’re great now. We bought a Stressless chair and I am sure it will last a long time and be very comfortable!
