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July 2025 by Cody Hudson
I had a wonderful experience renting here. Managed by very nice people, super easy to work with.
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July 2025 by kyle clark
My experience at Richland Self Storage has been outstanding. Clean, safe, and secure storage during the entirety of my storage needs. I cannot express how great my experience has been with Anita at this facility. She has extraordinary communication skills, very friendly, and the utmost service. The price is more than fair and I feel was great value and convenience during my move. So much so that I ultimately rented two units. I will happily recommend Richland Self Storage to anyone including my family and friends. 5 stars!!!
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July 2025 by Judene Anderson
I only have good things to say about my experience with Richland Secure Self Storage. Anita was attentive and helpful, quick to respond to any of my communications, friendly and professional. I had a small load from Florida delivered on a 75 ft truck and it all went smoothly. My unit looks brand new. With all the hassles of moving, it was nice to have a safe landing
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December 2024 by Michael Belts
I've had a storage here for 2 years and they've been absolutely great to us. Very clean property and well kept even through winter weather. The staff has always been helpful and available!
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October 2024 by Van Shuman
As we have entered a time where everything is automated and you can never talk to a real person, or the one person you get to talk to really doesn't care. None of that here, the owner is super responsive and is so willing to work with you. Hands down one of the best experiences I have had in a really long time with quick responses from a real person. If you need storage and your in the tri-cities make this your first stop, you will not be disappointed.
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September 2024 by Jessica Piazza
We absolutely recommend this storage facility! The location is convenient and secure, the owner is a pleasure to work with and they have a great variety of unit sizes. Their largest unit has been a huge help in storage tools and materials for our small business when ordering ahead for work
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August 2024 by Clay Rowan
I don't leave many reviews but my dealings with the folks at Richland Self Storage compelled me to write one. This business is one of the few left around that I know of that still have the down home good customer service feel. I became a customer last summer and have needed more than 1 unit, asked to see other units and more and they have been nothing but delighted to help me. They are very responsive to texts and calls (1st ring usually) and just seem to be responsive to customer needs. Great central location also and no problems with security of any kind. I have my own code and go in and out at my own leisure. Would recommend!
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June 2024 by Peter Blake
I just recently ended my lease after renting for six years. This is a very clean, well run business. The owner and manager is responsive to communications and is very honest. I was very pleased with the customer service and quality of the units. I ended my lease because I simply didn’t need the space anymore. I would highly recommend RSS to anyone looking for a secure storage unit!
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November 2023 by Troy Franzen
Clean and secure. The owners are very responsive and easy to work with.
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July 2023 by Kristianne Rogalsky
Secure storage with very friendly and responsive owner opperators. We had two units for about 14 mo. We just moved the items out, and everything was in good condition. I highly recommend RSS.
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October 2022 by Spencer Davis
Customer service lacked. Was told one thing before moving in and another after. Using my account instead of the fiance's so they dont target me to harass me. ..Avoid.
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September 2021 by P K
I used this location to store my car for about 4 years. The rate was very reasonable, It was video monitored and is fenced in. When I took my car, They noticed right away and confirmed that it was me. The office was very good at communicating and is very friendly. Thank you!
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June 2021 by Lanaya Gosney
Management is very easy to work with. Easy access to storage units, and very well secured. I would recommend this facility.
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June 2021 by Shelly Beebe
Had a friend that was using this storage. It was well taken care of and clean and it was secure.
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February 2021 by wess maki
Anita, in the front office was kind and very helpful. I would definitely rent from them again.
