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December 2023 by Luis Medina
They ditched Jc pennys and teamed up with Kohls. Location is a little hard to get to but other than that i have no issues. You’ll find a huge parking lot with two newly installed universal EV chargers and be greeted by a mix of pleasant fragrances when you walk in. The Sephora section is plenty big and well lit with a few gift sets out in the isle so they make sure you don’t miss it. On a busy holiday Sunday I was greeted by friendly staff seconds after entering and answered a question I had.
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October 2023 by Jodi M.
If I could give 0 stars, I would. I used to love this store, and it was our primary location to shop for clothes, gifts, etc. spanning several thousand dollars a year. We unfortunately timed our last purchase of $15 on the last day of the billing cycle after we had paid our bill in full. We inadvertently thought we had paid the balance since we didn't receive the bill via our email. Fast forward 35 days, and I got a call from kohls that our payment for $15 was late, and they had added a $35 late charge. I called them and explained that in over 20 years, I had never had a late payment and never received this bill. They apologized profusely and removed the late charge. However, they reported the late payment which resulted in a 70 point hit to my credit score. I contacted them and again told them I didn't receive the bill, but they disagreed and refused to make it right. In that 30 day window when the bill supposedly came, we received more than 50 marketing emails from kohls. We didn't find the bill, but how is the average person supposed to weed through all of that junk? I am going to keep my card because of the length of credit, however, I don't really intend to give kohls any more of our money (maybe a candy bar on my kohls card every 6 months just to keep it active). They used to be the best for customer service, but that has gone by the wayside. Coupons aren't valid on most items in the store, the lines are horrendous, they removed more than half of their registers, and customer service is awful. This is one store that I'm okay with going out of business based on their decisions. This was over $15 from a 20 year loyal customer.
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July 2023 by Amanda Roberta
I’m loving this new Sephora at kohl’s, everything is so clean and organized, I was treated so well by the workers specifically Arianna, it just makes me so happy whenever I go to a store and the workers are friendly and helpful and that’s just how they were at this Sephora.
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November 2022 by Richard S.
After looking at the options around town on the net, I decided to go look for mens earrings at Kohls. I have never previously had a particular reason to go into the store, had to look at a map of town to remember where it is. The huge parking lot had a few vehicles in it, but there did not seem to be that many people in the store. Those that were were standing in a ridiculous line for the couple of clerks manning registers. Shelves and display cases were noticeably low on inventory. I wandered about the jewelry area until a harried looking woman showed up and wandered back behind the counters. I asked her a couple questions, then she had to go "I've got to go do register duty" was all she said, and poof, gone. I wandered around a few more minutes then decided to leave. On my way out, a manager type wandering around in a headset made sure to stop me and inform me that I can't be leaving my expensive ebike parked discretely out of the weather and off to the side of the big, empty entry area at the front of the store. There were no bike racks or reasonable places outside to lock it up, it was causing no trouble nor was it remotely anywhere near being in any bodies way. I'll not enter a Kohls again, and, would suggest that anybody considering shopping there strongly consider shopping elsewhere, any where else. I give it one star only because the review would not post with zero stars. It deserves a negative one star, place is crap.