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February 2025 by Lisa Richards
The absolute slowest place to make a single item deposit. No cash involves. It took 10 minutes and i was the only person in the drive thru.
I've gone into the branch to make the same deposit with no better result. A monthly chore that I hate to do!
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February 2025 by Din Rizvanovic
Amazing Service and all the people that work here best Bank ever
Thank you
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December 2024 by Gavin Duncan
The ATM here is hit and miss at best. Just tried to make a cash withdrawal and was told that most ATM functions are "temporarily unavailable." The other STCU ATMs in town work fine, but this one is nearly constantly out of order.
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November 2024 by Jessica Brown
Jennifer Retana is absolutely amazing! She helped me so much with my accounts and I am so greatful for her!♥️
All the staff was so friendly the moment I walked in, I absolutely love banking at STCU highly recommend!
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July 2024 by Mike Weitzel
This branch is truly excellent!!! The Manager, Jennifer is the BEST at customer service that I have ever seen in a banking institution. She is very knowledgable and professional finance-wise, and is so genuinely cheerful every day. Nothing phony nor put-on here. She genuinely cares pabout her customers, and they FEEL )it. I feel it. I've been here 2 + years
Marta, her Assistant is wonderful as well, and they make a great team. They train the tellers and their staff to be the same as they are toward their customers. I am over 60 years old, and this is the most pleasant, fun, positive and caring banking experience that I've ever had. What Jennifer and Marta has done have made it a joy to come here. I have moved my personal and business here. Sincerely, Mike Weitzel, Richland, WA.
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May 2024 by Ken Mitchell
Just received that stupid text! I’ve got a couple thousand dollars in there,& will be closing my account soon.
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March 2024 by Balisongsingin98 •
Locked out of my acct for no reason, no irregular transactions, and sure enough nobody is available on the weekend to verify the acct. If I were out of town or didn't have cash on hand I would be in an extremely inconvenience position. I just hope none of my bills get charged this weekend and there are further issues because of this incident.
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November 2023 by Roger Lowery
Good bank so far ...Offered us lower interest rate on our R V and car .Friendly employees .
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August 2023 by A W
Omg don’t even waste your time with this place. Came in 40 minutes before close looking to open an account, they said they could open one for a minor but not me with all my proper documentation. So I went to HAPO and opened a checking, savings, got checks, a debit card and deposited a check! ALL WITHIN 10 MINUTES! If I could give zero stars I would.There were no miscommunication issues about proper documentation. Simply your staff isn’t willing to help current or future customers because it’s “too close to closing, wouldn’t want anyone getting tied up.” I would never treat someone like that.
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May 2023 by gerald jerome
Great service every time, awesome team
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March 2023 by J. Franklin
Free checking account, helpful staff, and their app is easy-to-use. Would absolutely recommend them.I had a learning curve about digital transactions, leading to some unexpected overdrafts due to how the app reports funds. They waived the fees, and helped me understand the system. Haven't had any overdrafts since.
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January 2023 by Aimee Goff
Super slow. Stop talking to customers and work please. Only 3 people working on one of the busiest weeks of the year. Ridiculous
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July 2022 by Roger Gomez
Atm screen froze ate my card.
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June 2022 by Tim Schweiger
Their manager Jennifer is amazing and will perfectly take care of you
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May 2022 by Curtis Lysher
I do most of my business banking here. Friendly customer service, very helpful. I recommend this bank to anyone looking for personal or business banking.
