Ted Brown Music is a family-owned business that has been operating since 1931, passionate about helping others make music. They provide musicians with the tools they need, whether they are beginners or virtuosos. The store is well-organized and the service is very professional, making it a favorite music store for many. Customers describe it as a great place for all music needs, from renting and purchasing instruments to getting them refurbished. The staff is consistently noted as very friendly, knowledgeable, and amazing. They provide the most amazing customer service, taking time to help with questions, steer customers to the right products, and offer patient, kind assistance without making anyone feel uneducated. Their services include tuning instruments, making repairs and adjustments at reasonable prices, and even providing loaner instruments. They work with local school districts, offering free instrument pickup and delivery to support music programs. While the store can be a little hectic on weekends, the staff still ensures customers are doing okay. They offer price matching. Most experiences are highly positive, with customers stating they never go anywhere else for their musical needs and that the place feels like being around friends or a hometown music store from the past. The overarching message is simple: your music is their passion.
Good place to get music stuff, especially for students
April 2026
Brought my alto saxophone to get repaired at the Kennewick location. Camila did an incredible job. All the pricing was very fair and transparent; they made sure I was 100% happy with all repairs. Would recommend, thank you!
August 2025
Excellent and knowledgeable associates. Very helpful and pleasant
