-
August 2023 by Jerry Bourlet
Totally a disappointment. Really liked the owner until this happened. I took 2 rims into be balanced paid $138 cash good deal real happy. A month later bad vibration in the front rim took in rim only and they said the wheel bearings were bad . Had them replaced another $148 Cash only to ride it again and still very bad vibration. Decided to take the rim to another shop only to find out they put the wrong amount of beeds in the rim. Had the beeds pulled and had regular weights put on road perfectly. Contacted Magics told them thinking they would refund the $148 cash for perfectly good wheel bearings they replaced for no reason and they would not. Bummer because I really liked them
-
August 2023 by Jerry B.
Totally a disappointment. Really liked the owner until this happened. I took 2 rims into be balanced paid $138 cash good deal real happy. A month later bad vibration in the front rim took it back in rim only and they said the wheel bearings were bad . Had them replaced another $148 Cash only to ride it again and still very bad vibration. Decided to take the rim to another shop only to find out they put the wrong amount of beeds in the rim. Had the beeds pulled and had regular weights put on road perfectly. Contacted Magics told them thinking they would refund the $148 cash for perfectly good wheel bearings they replaced for no reason and they would not. Bummer because I really liked them
-
June 2023 by Jess Cadle
My dads scooter tire got a flat he is disabled and on a fixed income! The owner doesn’t do scooter tires however he went out of his way to fix my dads tire and he didn’t charge me a dime!! What’s kind man!! If you have any issues with your motorcycle go here!! He did it right there on the spot!!! Thank you so much!! My dad is so happy he can walk his dog again!!
-
April 2023 by Tyrone Hunter
Thanks Brad Hall & Adam for your support & patients one on one training how to load/ unloading , properly strapping a motorcycle on a trailer. First time i ever had to use a motorcycle trailer in 8 years of riding lol!! . But we got it home an safely unloaded off the trailer Lol! You guys got my streetglide back on the road again it felt good riding today i can't wait until you finish my roadglide. Brad made sure I understood & made the correct decision on repairs that needed to be done giving me options an opinion in different routes to go that I was comfortable and ok with moving forward . Thanks magic custom cycle staff. I Highly recommended this shop good friendly environment and vibes they make you feel right at home truly. ???? I be back again the streetglide upgrades for music, handle bars , headlights & engine guards.
-
April 2023 by timi Moore
These people are thieves! They actually ruined my dirt bike. I had to take it to a better place where I found out they this place did nothing except charge me money for breaking my bike. Small claims exists for a reason!Update took bike to different shop where they opened my bike and took pics. And it took the new shop 5 mins to show problems. Calling an attorney today. I want my money back. The owner saw this review and called me a liar so I showed him pics. FOR THE LOVE OF RIDING STAY CLEAR OF THOS PLACE.
-
April 2023 by Porfirio Gasperecz
Great place for Harley Davidson parts also custom fabrication you need to stop and check out mountain view parts in Orting.
-
March 2023 by Jon Anderson
To start, I found Magic's Custom Cycle in Roy by accident because I needed to return my U-Haul truck when I moved from out of state in 2020. Needless to say I was surprised to see a motorcycle shop doubled as a U-Haul dealer but I also ride so I needed to find a good reputable shop too. Magic's has been everything I could have hoped for and then some!They are very accommodating, even with the U-Haul side (with what they can control), but as a repair shop, I can't thank Brad, the owner, and his current staff (shout out to Adam) enough for all the great work they've done for me. As far as some other negative reviews, there has been staff changes over this time, but Brad had ALWAYS made right and also didn't charge me even for work at times I rightfully should have paid for.As far as the work goes, I've never had any significant issues and the turn around time is reasonable. After all, this isn't a full blown Harley service department so it's just been Brad and Adam wrenching on multiple bikes at any given time. Again with some other bad reviews, if you want quicker service, feel free to fork out thousands more so you can have your fair weather pavement princess ready for your weekend warrior cruise around town. Additionally, they have always found me the best prices for parts or if they couldn't, they recommended where to look and still made time to do the work. Not to mention, they have prioritized work upon request if they could to get me up and running as soon as possible.Overall, if you're looking for an amazing shop with knowledgeable people, who save you money where they can, don't make up false problems or empty promises, and basically treat you like family, Magic's is THE shop to go to. There is a reason I keep coming back all these years and will continue to do so. I'm so thankful I found this shop, so go support a local reputable business, and CHECK OUT MAGIC'S CUSTOM CYCLE IN ROY!!
-
February 2023 by Don J
Brought my brand new bike in Oct 28 2022 got rear ended. Was told the could get to it right away. I had to bring them the $3,453 in cash upfront so they could buy the parts on an insurance repair. Brad told me it would take 3 days after he got the parts. Finally 4 months later Feb 2 I get a call my parts are in. Adam says it’s going to take 1 week for the painter to get to them then 2 weeks to paint then 3 days to set real good and then they will put my bike together. I told him the quote I got only charged 5.5 hrs for paint how did that turn into 24 days ? can I get a completion date ? Adam said “ No” I told him how do I schedule or work with the insurance company Adam said “If you don’t like it you can come get you bike and parts” he also added “ Or you can just deal with the painter about his schedule”.Wow with an attitude like that I’m a paid customer. So I took a week and left Brad a message everyday asking Brad to call me, to at least put some ease to the comment. Brad never returns my calls. So he has my bike, his employee talked to me like my work doesn’t matter, he has been paid in full and I can’t get him on the phone. He’s ducking me. I left him a message Feb 21 telling him I’m picking up my bike. I showed up Brad was surprised to see me and said my bike wasn’t done. Check your messages Brad return a phone call. I told him I just want my bike and parts. We can discuss labor refund another time. Brad told me that the bike isn’t don’t yet I am under contract and that’s his bike. 1) Your employee voided any contract when he told me to come get my unfinished bike. 2) I never signed anything when I dropped my bike off 3) I am paid in full. What kind of crazy talk his bike ? So he insisted the cops be called. 2 hours later when 911 showed up, Brad has this backdated printed contract laying out on the counter told the cops he just wanted me to sign some paperwork. Brad also told me he is keeping my $913 in labor money I paid upfront even though Adam his employee told me to come get the unfinished project. I didn’t get my painted parts he told me I couldn’t deal with painter directly like Adam told me to. I asked for the receipt where he bought the parts I paid for ik cash in November, the date on the receipt paid for in person at Northwest Harley was dated December 15 a month after I brought him cash upfront to “buy the parts”. So after 3 hours and the cops showing up I got my bike away from Brad. I’m not holding my breath I’ll get my parts or a refund on labor he didn’t provide. Here is how my bike left Magic’s Custom Cycle.
-
February 2023 by Bob Johnson
My bike is in puyallup WashingtonWas going to have it taken in to have some work done. But with me living in Bend Oregon and some of the reviews I have read. I don't think it is a good idea to. And have to deal with that kind of situation from out of town
-
October 2022 by Ed Rutherford
Friendly staff and quick service! They were able to mount new tires on my wheels on the same day. Nice not to lose a good day of riding while waiting :) They use beads for tire balance. Nice to have a local shop providing quality service and customer focus.
-
October 2022 by Charlene Gallagher
Stopped in today to have my Fat Boy's oil changed. Same day service, great staff and very reasonably priced! Brad, you're right, gonna have to keep the Bad Boy Fat Boy! Thanks again for the customized service today. See ya in the Spring!
-
October 2022 by Ricky Duenas
I can't say enough about the knowledge and skill these guys have. When it comes to custom mods I would not go to or trust anyone else. I learned a lot from them while working on my project. Cost, timeline, communication and follow up are on point here at Magic's. Solid 5 stars...period!
-
August 2022 by James Poole
All though they have moved to a new location farther from my residence they still have the same great service just in a bigger shop.
-
June 2022 by Rosco P.
I took my bike in get fixed. They kept it for months. After spending $600 I got it back broken and now it doesn't even start. They broke my bike and refuse it fix it then they tried to change me another $1,000.00. AWFUL SHOP AND SUPER AWFUL PEOPLE after reading the other reviews I think they should close there shop and start baking. Because they have no business touching ANY bike. They owe me a motorcycle. Mine is now broke and they broke it.
-
June 2022 by Kadeana Quillan
This place as a uhaul location is a joke! Reserved a trailer online last week, for today 5/23. Their hours online say they open at 10. Showed up a little after 10, the place was closed no light locked up and there was absolutely no 6x12 enclosed trailer in sight. Called no one answered left a message. Decided to make a reservation elsewhere and now I’m currently loading up the trailer. Avoid them for uhaul make the drive to an actual uhaul location far more helpful and useful not to mention the other location we chose was way cheaper.