September 2021 by Stefan H.
The moment I walked into this establishment I was profiled. The moment I walked in wanting to speak with the teller, the manager had her eyes on me like a hawk. She walked behind the teller trying to be "secretive" about her spying on me and my situation acting (very badly) pretending to fold papers or whatever she was doing.. ... weird!!! I was told by someone in the Redmond branch, that they would NOT overdraft my account anymore and that my card would simply just get declined instead of going negative. Which, is awesome since this is not my primary bank. That was 8 months ago. And they did exactly what they did to me 10 years ago... they lied to my face. Then at the Sammamish location, first, everyone working there was extremely rude and not helpful at all. Then, they told me there is nothing they could do, first putting the fault on me & then telling me I need to contact the Redmond bank. Which just means they are overly incompetent and don't know what they are doing in the first place. I worked within the financial industry for 7 years and thank God I do not anymore, but with that time that I worked there I think I might know a thing or two. Also, customer service is "SERVICE" ... you know.. serving people not being rude. Go change your profession because you do not know how to talk to people. They told me they do NOT reverse charges... which is a lie. They told me if I close my account I will have to contact the companies that automatically take payments out or else it would re-open the acount... Which is strange because that means they are re-opening accounts without signature cards?.... Hmmm... Wells Fargo much!?!
